39 Arizona Mercury Service Centers

Belliny Flores and his team are extremely professional... - WHP

Belliny Flores and his team are extremely professional and very competent. We selected Royal Collision, although the Group are not Porsche dealers, they are certified and guaranteed by our insurers, Allstate.. From the initial contact, through the repair process Royal were “our partners” and completed the repair on time. Particular thanks to Emily, for making this a smooth, painless experience.

Not honest - Marilyn

1 review 1.0 star rating 3/8/2017 I would not recommend this repair shop. I was in a small fender bender so I brought my car in for an estimate. Tom was very thorough as he went over the damage and repairs with me. He told me it would take four days to repair. At the top of my written estimate it says four days. There was 8.2 hours of labor and 5.1 hours of paint. I brought my car in at 8AM on Monday. Tuesday afternoon a man named Jack called me. He said my car would not be done until the following Monday. I told him that the estimate was for four days and that I needed my car. He told me he would see what he could do. I waited for hours so finally I called him back. His attitude was even though the estimate was four days, too bad. Maybe we can get it on Saturday, He kept telling me that they were closed on Sunday and I kept saying the car was supposed to be done on Thursday. He did nothing to help me until I posted on Yelp. Now he says he will try and get my car by Friday. I don't know how 13.2 hours of labor turned into 8 days. Go somewhere you can trust a written estimate.

Fantastic service! Will definitely come back. Everyone... - Mayandmarc

Fantastic service! Will definitely come back. Everyone from the the courtesy driver, cashier, and service people were very pleasant and friendly. Oh, and the Danish, tea/coffee, and popcorn is a nice touch. Waiting area with big screen TVs is comfortable. Nice attention to customer needs.

Consumer beware when dealing with this shop. They are the... - joepierce75

Consumer beware when dealing with this shop. They are the poster child for what causes people to be leery of Auto Repair shops. It is safe to assume that most people (especially those who may not be very car literate) wonder if they are getting a fair deal or are being ripped off. If you go to San Tan Auto, I assure you that you will be ripped off. They are for lack of a better term crooks. I had a check engine light on, and over a month or so I replaced several parts. 1st the Mass Air Flow Sensor, then myself and a friend who is a ASE Cert Mechanic installed new O2 Sensors on Bank 1. I got the light again a few days later before I was able to put it through emissions, the O2’s for Bank 2 were setting off the code this time. My friend was very busy and I simply wanted to pay someone to do the O2 Sensors to avoid the hassle. I Called several places, San Tan Auto gave me what seemed like a fair estimate. I took my truck in and they took 25 min to do the repair. 1st red flag, the owner Hector, charged me the full hour when .5 hours labor would have been more fair. Red flag 2, after they pulled my truck around, they told me they had reset the codes, and this was basically the last thing left to replace to cure the code issue I was having. Yet before I even got out of the parking lot, the light popped back on, thinking they had forgotten to reset them I pulled back in and asked them to check it. They told me they were getting “another code” that was the O2 Heater code. They said I would need to bring it back to have them do diagnostics and trace it down to figure out where power issue was. Something felt wrong, so I called my friend (the mechanic) and asked him who he would recommend taking it to. He recommended a shop and I took it there. That shop (who I had a great experience with) told me that San Tan Auto had installed the wrong O2 sensor upstream on Bank 2 and that it was not even connected. It was installed, but the connector was completely different than the one on my vehicle. Clearly a certified mechanic as they represent themselves as at San Tan Auto would know they were installing the wrong part, and if they were not smart enough to figure that out they there is no chance they did not know that it could not be plugged in to the connector on my truck. What was the end game for San Tan Auto? Install a bad part and get me to bring it back to charge me more for diagnosis not necessary so they could eventually fix it and charge me more un-necessary funds. Clearly they were scamming me and I have spent the last several weeks trying to get my money back from them and the owner Hector has only refused to acknowledge fault and repeatedly hung up on me. I would recommend you avoid this shop, they are the worst variety of shops, one with no integrity. Looking for a good shop that will offer integrity and professionalism? I recommend White’s Integrity Auto @ 480-988-5180.

MKX transmission slipping - Tambo

My wife and I noted that our 2016 Lincoln MKX Reserve transmission was slipping on a few different occations and my wife got to the point she would not drive the car fearing it would break down and she would be stranded somewhere. The first problem I had with scheduling service with this dealership was they initially stated they would not be able to get me a loaner for a few days, then after I told them i would go to another dealership, I got a call back stating they would have a loaner the next day when I could bring the car in for service. I purchased a lincoln because i was told i would get a loaner if the car had to be held over night for work. I had owned Cadillacs in the past and would always get a loaner if they needed to hold the car overnight even if they had to go to a leasing company to get me one. One of the benefits of owning a top of the line car. I took the car in for service and was told it could take a day or long for a response. I did get a response the next day from this dealership and they stated their Transmission mechanic could find nothing wrong with the transmission. I asked if they pulled the transmission to check it and was told no, I initially told them that my wife and I smelled burning fluid when we pulled it into our garage after the last time it was slipping, but this dealership stated they would not pull the transmission to find out what was wrong with it. I asked are we supposed to get stranded somewhere before they will check the transmission for problems and was told yes because they could not find anything wrong with it. If this was just an isolated case, I would not have thought anything of it, but my wife and i felt the transmission lurch and not engage on several occasions, but this dealership made us feel like it was all our imagination. I would not recommend this dealership for any type of service. The Advisor we had was John Marino who in our opinion was not very helpful with this situation and did not seem to care about our business. I have attempted to reach out to the Lincoln Concierge services, but they were not available probably due Storm Irma. I will file a complaint with Lincoln next week on this situation. Buyer Beware with this dealership. I would think a Lincoln dealership would stand behind their product, but this one does not. We recommend finding another dealership or another product other than a Lincoln