Consumer beware when dealing with this shop. They are the... - joepierce75
Consumer beware when dealing with this shop. They are the poster child for what causes people to be leery of Auto Repair shops. It is safe to assume that most people (especially those who may not be very car literate) wonder if they are getting a fair deal or are being ripped off. If you go to San Tan Auto, I assure you that you will be ripped off. They are for lack of a better term crooks. I had a check engine light on, and over a month or so I replaced several parts. 1st the Mass Air Flow Sensor, then myself and a friend who is a ASE Cert Mechanic installed new O2 Sensors on Bank 1. I got the light again a few days later before I was able to put it through emissions, the O2’s for Bank 2 were setting off the code this time. My friend was very busy and I simply wanted to pay someone to do the O2 Sensors to avoid the hassle. I Called several places, San Tan Auto gave me what seemed like a fair estimate. I took my truck in and they took 25 min to do the repair. 1st red flag, the owner Hector, charged me the full hour when .5 hours labor would have been more fair. Red flag 2, after they pulled my truck around, they told me they had reset the codes, and this was basically the last thing left to replace to cure the code issue I was having. Yet before I even got out of the parking lot, the light popped back on, thinking they had forgotten to reset them I pulled back in and asked them to check it. They told me they were getting “another code” that was the O2 Heater code. They said I would need to bring it back to have them do diagnostics and trace it down to figure out where power issue was. Something felt wrong, so I called my friend (the mechanic) and asked him who he would recommend taking it to. He recommended a shop and I took it there. That shop (who I had a great experience with) told me that San Tan Auto had installed the wrong O2 sensor upstream on Bank 2 and that it was not even connected. It was installed, but the connector was completely different than the one on my vehicle. Clearly a certified mechanic as they represent themselves as at San Tan Auto would know they were installing the wrong part, and if they were not smart enough to figure that out they there is no chance they did not know that it could not be plugged in to the connector on my truck.
What was the end game for San Tan Auto? Install a bad part and get me to bring it back to charge me more for diagnosis not necessary so they could eventually fix it and charge me more un-necessary funds. Clearly they were scamming me and I have spent the last several weeks trying to get my money back from them and the owner Hector has only refused to acknowledge fault and repeatedly hung up on me.
I would recommend you avoid this shop, they are the worst variety of shops, one with no integrity.
Looking for a good shop that will offer integrity and professionalism? I recommend White’s Integrity Auto @ 480-988-5180.
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