7 Arizona Mercedes-Benz Dealers

Brittney has taken care of my car since it was new (2013) - CactusKen

Brittney has taken care of my car since it was new (2013) and the service is always great! She's always attentive and friendly and the service is done quickly and very well! I would definitely recommend MB of Scottsdale and Brittney as your service advisor!

I recently purchased my third Mercedes-Benz from - justin

I recently purchased my third Mercedes-Benz from Mercedes-Benz of Gilbert, and once again, the experience was nothing short of exceptional. The team’s commitment to outstanding customer service has truly made me a customer for life. Specifically, I want to highlight the incredible work of Ed Franzen and Jonathan Harris, who went above and beyond to make this process seamless and enjoyable. Ed Franzen, my advisor, demonstrated unmatched professionalism and knowledge. I had issues with my second car and they handled to get me a third quickly. He took the time to understand exactly what I was looking for, guiding me through the process with patience and zero pressure. His attention to detail and follow-up after the sale to ensure my satisfaction were remarkable. Jonathan Harris, the General Sales Manager, further elevated the experience with his dedication to customer satisfaction helping me a VIP client. His leadership clearly sets the tone for the dealership’s high standards, ensuring every interaction was handled with care and efficiency. Together, Ed and Jonathan created a flawless buying experience that left me confident in my decision to return to Mercedes-Benz of Gilbert for the third time. I wholeheartedly recommend Mercedes-Benz of Gilbert to anyone looking for a luxury vehicle and a purchasing experience that exceeds expectations. Thank you, Ed and Jonathan, for your commitment to excellence—I’ll be back for my next car!

I have been a customer of Mercedes Benz of Arrowhead for - Maryquinlaw27

I have been a customer of Mercedes Benz of Arrowhead for over 10 years. I bring my vehicle in for service (which is one of the best). I just purchased a 2025 GLE350 4 matic. Simon and Portia were wonderful. the vehicle was ready for pick up, no hassles, no problems. Todd in finance was awesome and Matthew the Sales Manager was extremely helpful. the tech person was terrific. I highly recommend them. I have owned Mercedes Benz since 1979. I have owned many different models over the years. I have purchased and serviced vehicles from dealers in Seattle to Beverly Hills. I would rank Arrowhead's service and sales as one of the best.

Everyone we delt with was extremely professional and - Mark

Everyone we delt with was extremely professional and knowledgeable. The process went smooth and quickly.

I recently bought my new Mercedes-Benz from the Chandler - tarlan

I recently bought my new Mercedes-Benz from the Chandler Mercedes-Benz dealership, and I couldn’t be happier. Paul Mosca and his manager, Leo Gonzales, were incredibly professional, patient, and helpful. Paul took the time to show me every option, helped me find the exact color and features I wanted, and they offered me a great deal. They also made sure I understood all of the car’s features before I left. After visiting several other dealerships, this one truly stood out as the best experience. I highly recommend this dealership to anyone looking for a Mercedes-Benz. Definitely check them out before you buy.

Our experience was truly exceptional from beginning to - anette4458

Our experience was truly exceptional from beginning to end. Starting with our sales consultant Jim Beebe, he treated us with utmost respect and professionalism. Our experience was further enhanced by the sales manager, although a very man, he took the time to personally thank my wife and I for our business, nowadays that's very rare. If that wasn't enough, we were again introduced and greeted warmly and thanked by non other than the dealership General Manager, she too was very nice. This dealership is a class act. When Mercedes-Benz is say 'The Best or Nothing', clearly they had Mercedes-Benz of North Scottsdale in mind. Great Job guys.

My Experience with Mercedes Benz of Tucson I recently - Harald W

My Experience with Mercedes Benz of Tucson I recently purchased a new vehicle from Mercedes Benz of Tucson. Unfortunately, my experience was far from satisfactory. The salesperson lacked adequate knowledge about the product, which became evident during the delivery process as he was unable to explain essential features of the car. Several months later, my car was broken into at the Home Depot located at 7677 E Broadway Blvd, Tucson, AZ, around 3:30 PM. Although the perpetrator left empty-handed, the driver's side window was shattered, leaving glass scattered throughout the interior. While waiting for the police, I contacted Mercedes Benz of Tucson to inquire about dropping off my car and obtaining a loaner vehicle to handle insurance matters and arrange for a rental car. The service advisor consulted with the service manager, who ultimately denied my request. When I brought the car to the dealership the following day and explained the situation to the service advisor, she informed me that they do not handle insurance claims and that customers must pay out-of-pocket. I reluctantly agreed to this arrangement, resulting in me paying more than the insurance estimate. A few days later, the dealership replaced the driver's window but failed to clean the interior of the door. Consequently, glass fragments rattled whenever I closed the door or drove over rough terrain. Several weeks later, when they replaced additional parts damaged during the break-in (such as the steering wheel), they finally removed the remaining glass shards. However, in the process, they damaged the trim strip on the driver's door. Although the service advisor initially denied responsibility, she eventually acknowledged the damage and ordered replacement parts. Simultaneously, an A service was performed on the vehicle. Upon picking up my car and driving it home, I noticed a strong smell of hot oil emanating from the engine compartment. Upon inspection, I discovered an oil spill over the engine. Weeks later, the service advisor informed me via email that the new steering wheel had arrived and asked to schedule an appointment. I explained that I was out of town and would call upon my return. She responded by saying she would contact the insurance company due to my delayed response, which seemed inappropriate. Upon returning to the shop for the steering wheel replacement and trim strip repair, I discovered that the cruise control switch on the new steering wheel was not functioning. After leaving a message for the service advisor and receiving no response, I sent an email. She replied to the next day, claiming that the technician had checked everything. Nonetheless, the car had to return to the shop once more. I also discussed these issues with the service manager, but the conversation proved fruitless. I am convinced that my vehicle did not receive attention from a trained technician, nor was there any quality control involved in the repairs. In summary, my experience with Mercedes Benz of Tucson was highly unsatisfactory, marked by inadequate product knowledge, poor service, and subpar repair quality.