7 Arizona Mercedes-Benz Dealers

Kind, professional and excellent service. - leslierr16

Kind, professional and excellent service. Brandon Gates was more than helpful. I will return for any future purchases.

I’ve come to this dealership 3 times now and nobody is - tylerb

I’ve come to this dealership 3 times now and nobody is better than Arnold Lim. Always hooks it up and is fast and efficient. Won’t ever be going anywhere else to get a new car! Thanks for all your help!

I was able to trade in my 2021. - daniel.blackman

I was able to trade in my 2021.Toyota Camry and get the dmercedes cBenz

Came in for service. - kennishdm1

Came in for service. Appointment was for 9:30, told it would be ready by 4. Was given ride home. Got call at 1:15 saying car was ready and that Uber was on the way to pick me up.

I recently bought a used Porsche from here and I want to - Richard

I recently bought a used Porsche from here and I want to share my exceptional experience dealing with salesperson Lou Gordon.During my months-long search for a car nationally,I was looking for specific features and considerations such as CPO status,service and ownership history,cosmetic condition,specs,mileage,and price.Even before the car underwent reconditioning or had proper pictures taken,I reached out by email when the car was first listed.Lou was the first to respond, even though it was late on a Sunday.He assured me that he would go over the car's condition with me the following morning,as it had recently been traded in locally.Lou and I talked and video chatted to discuss the state of consumables, service history, and cosmetic condition.Lou impressed me with his straightforward and efficient approach.Together, we identified some cosmetic blemishes.I also inquired about the major service due and whether all keys and books were included.I was skeptical when Lou said "whatever the car needs, we will take care of it" like a sales cliche,little did I know later that Lou truly honored his words.Lou knew exactly what I was looking for and wasted no time in contacting the Porsche sister store to inquire about the major service expenses.He also reached out to the Penske body shop to address the blemishes and arranged for transportation,even offering a discounted price that encompassed all these services.This all happened on the first day, before we started negotiating the price.I found the price fair and agreed,considering the extensive efforts made and the quality of the vehicle compared to the other options. Lou promptly sent me an email confirming the agreement, explaining that it would take some time for the service and bodywork to be completed.I wired the funds a few days later.Throughout the process,Lou consistently displayed excellent communication.He promptly responded to my questions and calls,never resorting to ghosting or providing vague or incomplete answers.Unlike others,Lou diligently read and responded to all details in my emails and texts.As a car enthusiast who has purchased numerous toys(14 within the last five years), I can attest that such experiences are rare to come by,as most were plagued by horror stories.Over the next two weeks,Lou updated me on the car's progress.He sent me receipts and work orders directly from Porsche,outlining the details of the major service.The bodywork was also completed,and Lou went above and beyond by replacing the windshield to address a small chip he later saw.Before shipping the car, we conducted another video chat to ensure everything looked good.The car arrived enclosed via a transport, even delivered late at night per Lou's insistence on meeting his promised timeline.Upon detailed inspection of the car after delivery,I found a few blemishes on the underside that the body shop had missed that were difficult to see.I also realized that some of the factory tools were missing, which both Lou and I had missed.In many past buys,once the payment was made and the car was delivered,sales would be unresponsive or unwilling to provide further assistance,often requiring constant follow-up for months.This was not the case with Lou.I informed him about the issues and he immediately assured me that he would take care of them.He instructed me to take the car to a local body shop for the necessary repairs,and he covered the costs.When our attempts to retrieve the missing tools from the previous owner were unsuccessful,Lou even wrote a personal check to compensate for their absence.While I understand that no used car is perfect,Lou demonstrated a sense of responsibility,efficiency,and a commitment to his promises,ultimately turning what could have been a less-than-ideal into an incredibly positive experience.As someone who is meticulous about cars,I am extremely happy with the purchase and thoroughly impressed with how Lou handled the entire process and provided exceptional after-sales

Maricella, in the parts dept. - debsedona

Maricella, in the parts dept. is an amazing person! She knows her way around parts, & she provided me with excellent service, compassion & knowledge. She went above and beyond the call of duty. Everyday Maricella would either call or text me with the status of my back ordered part. She messaged the part technician & stayed on top of it, until the part arrived, which was very fast. Maricella is as sweet as they come. She’s a delightful person, who brings 16 years experience to this dealership. They are lucky & blessed to have Maricella onboard! Connor, the service advisor is also awesome! He arranged to have my vehicle repaired the very next day! He was very kind & knowledgeable. Connor had to talk to his foreman & the tech to make it possible that my vehicle was serviced so rapidly. He treated us with the utmost kindness, courtesy & professionalism. I highly & enthusiastically recommend Mercedes Benz of Northern Arizona!