Dropped off my vehicle to get its complimentary oil - pmsculley
Dropped off my vehicle to get its complimentary oil change last week. It was a 2024 frontier, Dealt with Chris Rayner one of the service "advisor" which is clueless with Nissan products. He started off by showing no enthusiasm with his customer service skills towards me, signed and surrender the vehicle for service. Once I picked up my vehicle I ask Chris for a quote on a roof rack for my truck, which almost takes an act of congress at Nissan just to get a quote on anything there. So with a sigh, He couldn't give me a straight answer so he had me go with him to find my vehicle and see what type of part I was talking about, which was already made for Nissan trucks in the first place, so he had to call somebody, because he doesn't know the Nissan products. So fortunately I told him that there was a Nissan frontier that was parked near the front doors that was suit up with Nismo product including the roof rack I was asking the price for. After showing Chris the particular part, I then asked him if he knew his Nissan parts, and begins telling me unfortunately he doesn't work for the parts department, which is about 10 feet away from his chair. I immediately asked him, wouldn't you want to learn about Nissan parts since you ultimately install the products on the vehicles anyway. Of course he didn't say anything. So finally another person that works with him told Chris to go check out the window sticker of the truck that had all the accessories on them and see if there was a price. Which there was. So instead of going through all that he could've been nicer and figured that out instead of being clueless. Hopefully he has a better attitude towards the next customer.
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