Had a 9:00am oil change APPOINTMENT but was told it would - pamela907907
Had a 9:00am oil change APPOINTMENT but was told it would take all day. Whoever the older gal in the Service Department with graying brownish hair that needed a brush run through it just pointed to the wall. I said I HAVE NO IDEA WHAT I AM SUPPOSED TO BE LOOKING AT. She was pointing to a file holder on the wall with yellow sheets in it and said THAT’S WHAT I HAVE AHEAD OF YOU. I again reminded her I had a 9:00 am appointment and some other guy with dark brown hair piped up saying ANYONE WHO DOES NOT HAVE AN APPOINTMENT WILL NOT GET THEIR OIL CHANGED. I AGAIN reminded him I had a 9:00am appointment. They both just looked at me. I said some expletives and walked out the door mad as a hornet because I live in Wasilla and it takes about 90 minutes to drive to Anchorage from where I live. The Wasilla Lithia Dodge store has a Wait List about 4 months long and they are useless there. Sitting in my truck in their parking lot trying to wrap my head around this xx about why even book an appointment if it’s just going to take all day when out walks a nice man named Shon came to my truck. . He said I’M JUST A PORTER HERE, THE LOWEST ON THE LADDER, BUT YOU ARE NOT WRONG AND I JUST WANTED TO APOLOGIZE FOR THIS ISSUE. LET ME SEE WHAT I CAN DO TO HELP. I was shocked beyond belief because someone actually came out to talk to me instead of just pointing to a wall. Long story short, this Porter named SHON who said he was the lowest on the pole, came back and said WE CAN GET YOU IN AND OUT IN ABOUT 2 HOURS INSTEAD OF ALL DAY. I was thrilled because someone actually took the time to help me out. In my opinion Shon should be way higher up on the “ladder” because the people who were higher on the ladder than him did NOTHING AT ALL. Case in point: Even if you have a SCHEDULED APPOINTMENT WITH SEVERAL TEXT MESSAGE CONFIRMATIONS EXPECT TO WAIT ALL DAY unless you are fortunate enough to get Shon the “low man on the ladder” to help you. He is the ONLY REASON I STAYED. Again, Upper Management and people higher on the ladder than him TAKE NOTE OF THIS MAN. You “higher up” should get out of your chairs and do what Shon does. I’m positive Shon can do your jobs better than you. Shame on the Service Employees for being huge a$$’es and not doing anything. ROCK ON SHON!!!
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