Extremely bad experience. - KillingEmo
August 1 - I called Classic Suzuki in Birmingham AL and spoke with Jason in parts. I needed all 3 fuel lines for my 2004 Suzuki Verona. I was told by Jason in the parts department that They could get all 3 lines in within a few days from Pennsylvania and quoted a price of $26.24 plus $30 shipping.
After a few days, I still had not heard anything and noticed that no money had been taken out of my account. I was told that only one part came in from PA, the other two were coming from other states and had not been received yet. I was then told that since they were going to be shipped to a garage, the shipping would only be $12, bringing the price from total $56.24 down to $38.24.
Several days later, I still had not heard anything, so I called again. I was told that the second part had been received, and was still waiting on the 3rd part.
I had been in contact at least 2 times per week for a couple more weeks and finally asked Jason to call the shipper and ask for an estimated time. He said he would and get back to me that day. 2 days later, still not hearing anything, I called again and Jason told me that the third part was on back order. I told him just to ship the two parts. On August 29, 2014 I received a call and was told that they were being shipped and wanted to confirm my debit card number again. I was charged $107.50, more than twice the amount I was quoted, and still one part short. I went ahead and paid for it. I was told that the parts should arrive Friday August 29, 2014 or Saturday August 30, 2014.
Still no parts arrived, I called again on Tuesday September 2, 2014. I was told the parts should have shipped. The third part did finally come in, and it was in the box.
On September 4, 2014, I received a call from Jason saying that the parts would not be shipped until I paid $78 more. I cancelled the order.
Originally quoted $26.24 + $30 S&H = $56.24
Re-quoted $26.24 + $12 S&H = $38.24
Re-quoted again and paid $107.50
Re-quoted again to add another $78 = $185.50
34 days later, more than 3 times the original quote and almost 5 times more than the second quote, and still no part.
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