87 Alabama Ford Service Centers

They were very polite and held the timeline that was - redwards

They were very polite and held the timeline that was given to us for repairs. I like no surprises.

Great team and they ensure all of your needs are met in a - speedyheald

Great team and they ensure all of your needs are met in a timely matter!

Just left on a 200 mile trip in my 2003 F250 diesel... - ejohnso4

Just left on a 200 mile trip in my 2003 F250 diesel towing a 25 ft. gooseneck with 6 tons of tractor on a hot Summer day. Got my two big farm dogs with me. The engine light comes on and the next town was Athens. They were convient to the crossroads of Hwy 72 and I65. So I pulled in with this rig and found room to park. They said drop the trailer and pulled it in right away. Well a sensor went bad and caused the problem. They got water for my dogs and had me on my way in about 30 minutes, no charge. This is the way people used to be to each other. If my farm truck ever wears out, I'll stop there first.

Bought new Ford 500 in 2005, faithfully allowed them to... - mikecottonhill

Bought new Ford 500 in 2005, faithfully allowed them to perform service every time service was required by manual. Never notified about brake recall. Still no notice about gas tank technical service bulletin. Tires rotated incorrectly. New service writer unfriendly.

My original rating for this dealership was a 5. They... - leutnant

My original rating for this dealership was a 5. They repaired the sunroof and all went smooth. However, the sunroof now leaks an enormous amount. They were supposed to pick up the truck and fix it yesterday. That did not happen. When I called, I was told they would get to it when they could. Greg, the sales manager, was less than accommodating. I would now recommend you seek elsewhere for your vehicles.

I am very pleased with my new Ford Escape Activa I - sgalloway0615

I am very pleased with my new Ford Escape Activa I purchased at Ronnie Watkins Ford in Gadsden, Al. Jacob was so helpful and knew exactly what I needed and the process was not a long one. Professional, honest, and efficient. What more can I say? My best car buying experience ever. I love all the Quick Lane service attendants, Sean, Steve, Tanya, and in the Regular Service Department too. Anytime II have a problem or question, they gladly try to help me. What a pleasure!!!!

You have great great customer service my car was in out - atandersonsr

You have great great customer service my car was in out about 45 minutes thanks for the great service

By far the absolute best experience I have ever had in - joeburrell52

By far the absolute best experience I have ever had in getting repairs on my 2019 F150 King Ranch. From the General manager Tony Russell to the service manager Terry Reese. I was taken great care and I didn't even buy my truck from them. Sunny King is the best of the best and will always be my first stop when I'm ready for service or to buy another vehicle.

no one in charge - ford123

The dealership has changed ownership several times in recent years. The current line up is HORRIBLE! The service manager in particular. He insulted my wife and lied about the work he did to my vehicle. My brand new vehicle, I'd only had for six months was requiring repairs. Based on what I've seen I would not buy or have anything serviced from these people they are incompetent and rude. Makes me regret buying a having traded a Hyundai for a Ford.

Totally unprofessional! My Jeep's A/C began to blow hot... - sad

Totally unprofessional! My Jeep's A/C began to blow hot air. The person at the service desk stated that "we need 2 hours to fix the problem". After only 30 minutes the car was fixed, but the bill was for all of the 2 hours labor. I spoke with the service manager, and he stated that the fee "was basically a minimum service fee" even though I was quoted a price based on the 2 hours to fix the problem. I asked to speak with another person up the line in management and the sales manager came out. He was exceptionally rude, aggressive, and very argumentative. Needless to say, even after years of being a customer, I will not return to Tallassee CJD.

Took my newly purchased used F250 to Tony Serra Ford to - Rleemiller8

Took my newly purchased used F250 to Tony Serra Ford to have some "we owe you" work completed. Not only was the "we owe you" work done timely and properly Colton took care of a couple of recalls that I ask about. He worked it out to have them done today while I was there. I really appreciate how he took the time to chase down the parts and schedule the additional work on the same day keeping me from having to use my vacation time to come back and compete the task. GREAT JOB today at Tony Serra Ford Service Team and Colton !!! I WILL BE BACK !!!