87 Alabama Ford Service Centers

We were visiting the Mobile area and had an issue with - se4kidz1

We were visiting the Mobile area and had an issue with our battery. The service department got us in immediately, diagnosed the problem, and got the new battery in a very timely manner!!! Everyone was extremely helpful and kind!!! We feel like they were a God send!!! They even said that they didn’t know how the car restarted because the battery was so damaged!!! We are very glad they were there for us!!!

This is a letter of complaint about service on my truck - lash12

This is a letter of complaint about service on my truck, 1999 Ford Ranger XLT, 4cyl 2.5 , 5 speed manual transmission. I took my Ranger to Collier Ford in Wetumpka AL. on March 7, 2014 to have the valve cover gasket, power steering pump, serpentine drive belt and sparks plugs changed. My truck was idling fine when I took it to them. When I picked my truck up it was idling very high, although it would idle down very slowly. I called Collier Ford and they said to bring it back. I took the truck back. They said they had cleaned the Throttle body while they had it off changing the vale cover gasket. Collier’s Tech checked my truck and said it had to be the IAC valve. I had to come back the next day because they did not have one in stock. The next day the Tech put a new IAC vale on but it was not a Ford part. My truck idled higher than it did when I brought it back to them. The Tech said they had this problem in the Past, so they ordered a Ford IAC valve. When the valve came in I took my truck back and the Tech put the Ford IAC valve on this slowed the idle down to where it was when I brought it back to them because of the idle. The Service Manager drove the truck with me and agreed it was not right. I left my truck with then for two days. When I picked my truck up this time it was still idling high. The Service Manager said they had flashed the computer and I would need to drive it about 500 miles to reset it. I drove the 500 plus miles, however, when going down the road at 55 mph and let off the accelerator and push in the clutch it would take 10 seconds for the truck to idle down. Now that could be a big problem in heavy traffic. After the 500 plus miles the truck is still idling high. I took the truck back to Collier Ford. The service Manager told me this all he could do. I argued with him and he finally told me if I could find something wrong he would pay to have it fix. I took my truck to Wetumpka Tire where it was checked out by their two best Techs. Their diagnostic was it was the throttle body or the ECM. They told me to take my truck to another Ford Dealership. I took my truck to Gilmore Ford in Prattville AL. Gilmore’s Tech checked my truck and said it was the throttle cable so they ordered one and it came in and was changed a few days later. This did not fix the problem. Gilmore’s Tech flashed the ECM again. I picked up my truck and it was still idled high. The Tech said I would need to drive it 40 cycles for the computer to reset. About a month later I took the truck back to Gilmore Ford it is still idling high. The Tech said the only other possibly was the throttle body itself. I found one new throttle body at a Ford Dealership in TN. I order it myself and paid for it. Gilmore Ford installed it for me. They gave me the old part and showed me where it was damaged when cleaned. The problem was solved. My truck idles like it did before the work was done at Collier Ford. Thanks to Derick at Gilmore Ford. My truck was fixed June 6, 2014. It liked one day being three months to get my truck fixed. I talked to the Service Manager Scott and Kim Collier Maddox at Collier Ford and asked to be reimbursed for the cost of the throttle body only

Warranty Work - Cathy Speir

Took my Kia Soul to Crown Kia to have warranty work done on it. It was done in a very timely manner. Will gladly be going back for all my service work.

Service of my F250 super duty. - Andrewl813

I have been to Ed Sherling a few times and the guys in the service department went above and beyond to accommodate me. They have worked with me on the price of the service, they have done an oil change without an appointment. I was on my way to fish a tournament and got a nail in my tire, and the service rep went in the back and plugged my tire so I could get on the road. I have had multiple problems with a big named service company and they have tried to ruin my truck. I will not go back to anyone else except Ed Sherling. Also, the guys who work in the parts department are awesome too. They have gone above and beyond to find the right parts when I have needed them. They are also going to order my lift, tires and wheels for my truck. I recommend you get to know the employees at Ed Sherling Ford and let them get to know you. Ms. Sherling called me tonight and asked me about my experience at her dealership. I told her that I will not be taking my truck to anyone else while I am in Enterprise. She asked me to tell her if I ever have anything negative to say, I told her that I would. I believe if you want good service, you need to get out and introduce yourself and deal with people face to face. Just for calling me, Ms. Sherling will have my business and you should give them a fair shot at earning yours.

Could not have gotten better service than Mike and Jimmy.... - Ford F250 2021

Could not have gotten better service than Mike and Jimmy. Great dealership and stood up to their word. Come out and see them. Alabaster Alabama

Outstanding Customer Service - PVinson

This car dealership went above and beyond to make sure my needs were met and made my experience phenomenal! I would definitely recommend this dealership for all of your needs.

If I could leave zero stars, I would. - janie.howard

If I could leave zero stars, I would. Service department did not tell me upfront what the cost was going to be. I was blindsided by a fee that had I known about, I wouldn’t have had the car serviced there. Unwilling to talk to me about it or provide a solution. If you want to spend more than you need to and not be heard or seen, this is the place for you. Worst experience ever at a dealership.

Chad did an awesome job with paint and frame work on my... - marinabartjohnson

Chad did an awesome job with paint and frame work on my 82' El Camino! He is an asset to The Gilland group, thanks again!

Hughes Auto service Fixed my Hyudai, the part was put on... - boingy1

Hughes Auto service Fixed my Hyudai, the part was put on wrong then they charged me again to put the right part on when the manager agreed to waive the service charge, the charge was on the bill anyway. Also Dean Team Hyundai did not fix my service problem back in November when they first had, said they did not have time.

This entire Company is nothing but a bunch of Crooks. - thomasfowlerbug

This entire Company is nothing but a bunch of Crooks. I had the Ford side lie and cover up incompetent work and this side had someone reach out to me and basically promise they were going to make it right. Needless to say old Crook Chevrolet and Ford come through like always. People save yourself some heartache and don't do business with them

Took my 3500 ram in for recall on fuel pump two weeks - captcarlosfoss

Took my 3500 ram in for recall on fuel pump two weeks later picked up to find scratches on my door and red clay in carpet and floor Matt’s on passenger and driver side also truck smelled like cigars, stunk. Also had a trouble light on that wasn’t there before management pretty much said that’s how it was when I dropped off. Do not take your vehicle there for any reason management sucks they pretty much trashed my truck..

Kind staff active in the community . - Rip wheeler

Kind staff active in the community . They really helped make 2 kids night great people