Knowledgeable service personnel - Mike P
I bought a Certified Pre Owned 2013 F-150 Lariat from a dealer out of town back in late 2015. It has been a great vehicle to own and had been trouble free for 24 months of ownership. This past January I noticed what I thought was tire whine and decided to have the tires rotated and balanced before a trip to the gulf. On our trip this noise got progressively louder to the point that my wife asked me if we were going to make it home safely.
Having retired from working in the heavy duty truck parts business over the past 40 plus years, I recognized this noise sounded like a pinion bearing was going bad in the rear end.
I made a few phone calls and asked several people in the truck parts business if they knew of a good reputable Ford dealership that had a good rear end mechanic that they could recommend. Three out of four said Adamson Ford.
I knew that Adamson had been around a long time, I used to do business with their parts department many times over the past decade and my former employer bought many vehicles over the past several decades.
So I decided to call their service manager Mr George Salter. George suggested that I get the truck in as soon as possible so I carried it on down that afternoon. He had his rear end man ride with me to hear the noise that I was hearing. We didn’t have to go very far and he agreed with my diagnosis of a bad pinion bearing. This was on a Wednesday afternoon, the truck was ready Monday afternoon. I was pleased to hear that the Ford factory warranty would cover the repairs 100%.
My service experience was great, everyone seemed to care. I got a follow up call the next morning by a young lady to make sure that I was happy with the service that I had received and if I had any issues or questions. I told her that I did have some questions that I wanted to ask the service manager when I picked up my truck but he was out at the time. This nice young lady said that she would have George call me back in a short time. In less than 30 minutes George called. I asked my questions and thanked him and the company and the employees for all they did to make my Adamson Ford experience a pleasant one.
By the way, my truck is quieter now than it was the day I bought it 26 months ago.
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