18 Alabama BMW Service Centers

Complete and done right the first time. - harryscook3

Complete and done right the first time. Polite, professional, and helpful. Vvv vvv vvv. Vvvv vvvv vvvv vvvv vvvvvg vvvvv vvvvv v vvvvvv vvvvvv bvvvv

I dealt with the service technician Marcus He was... - Davesboss

I dealt with the service technician Marcus He was superior technician 👨‍🔧 a good choice . My appointment was 8:40 AM. He had

Great Service, friendly, Great Price , Did a great job on - Keyscarmichael

Great Service, friendly, Great Price , Did a great job on my Car , Was able to get my car fixed Same Day

Don’t Buy Here! - DeShawn

Don’t Buy Here!!! BMW of Tuscaloosa will not be my choice. I have had the worst experience at this dealership. Within 2 weeks of buying my vehicle, the driver train malfunctioned. Soon after that, my air wasn’t functioning. Luckily, my car was still under warranty. As soon as my warranty expired, my computer system connected to the dash is malfunctioning. Oh! I can’t forget the fact that I had to have the hood of my car repainted because it started peeling. Yes, a 2017 BMW paint was chipping away. After being looked at by a trained eye, it was brought to my attention that there were two different paints on the vehicle; a sign that the vehicle may have been damaged/wrecked prior to purchase. This didn’t show up on the Carfax or Autocheck report. Now let’s talk about service. I have ALWAYS had an issue with service even with an appointment. Problems such as: backup, unavailability of a rental when I reserved one or UNCLEANED rental when I did receive one. My most recent encounter with the service department was my absolute last one! I had an appointment; drove down from Huntsville (157 miles, one way) only to be told that service was backed up and asked if I could reschedule (loaner wasn’t available). I did not opt to reschedule because of the distance I had already driven and because I do not live in the area. After that encounter, I asked to speak with the sales manager. He ensured me that they would “work” my vehicle in. I received updates via text, under the impression that my car was being serviced. WRONG!!! Three hours later, I received an update that the system was down and my vehicle couldn’t be serviced. This was entirely a waste of time, money (I had to take off work) and consideration of the customer. In addition, I feel this was a tactic the sales manager used to attempt to appease me as the customer, while supporting the claim that the department was behind which was expressed when I arrived. Needless to say, I’m highly disappointed with BMW of Tuscaloosa. This dealership does not represent the brand well at all.

Excellent customer service and professionalism... - wandavereen454

Excellent customer service and professionalism demonstrated by my BMW Specialist, Tykeya. She is definitely an asset to BMW Team The real time video of service rendered was top notched customer service

Warranty Work - Cathy Speir

Took my Kia Soul to Crown Kia to have warranty work done on it. It was done in a very timely manner. Will gladly be going back for all my service work.

Could not have gotten better service than Mike and Jimmy.... - Ford F250 2021

Could not have gotten better service than Mike and Jimmy. Great dealership and stood up to their word. Come out and see them. Alabaster Alabama

Hughes Auto service Fixed my Hyudai, the part was put on... - boingy1

Hughes Auto service Fixed my Hyudai, the part was put on wrong then they charged me again to put the right part on when the manager agreed to waive the service charge, the charge was on the bill anyway. Also Dean Team Hyundai did not fix my service problem back in November when they first had, said they did not have time.