8 Alabama Mercedes-Benz Dealers

Ordered a convertible Mercedes from a dealership in CA - RMchambers7

Ordered a convertible Mercedes from a dealership in CA and waited over a year for the car to be delivered. When it arrived the greedy salesperson tells me there is now a market adjustment of $15k being added to the vehicle and if I don't close the deal that day, there are 20 people lined up to purchase the vehicle. What a horrible experience as this was a surprise gift for my wife. Looked all over the country for weeks for another option and landed on Jack Ingram Mercedes which had the exact same model I ordered minus the massage seats. Call and was greeted by a pleasant sales person Brooke Byrd who informed me the vehicle was available. Gave me great pricing, $450/m less than my order from CA. She evaluated my Mercedes trade over the phone in good faith and honored it at delivery. Due to fraud in South Florida, I had to drive to Alabama which was well worth it. I must mention, that they offered to pick me up from the airport if I decided to fly in from Fort Lauderdale. I drove my trade up to AL from Fort Lauderdale(9 hours) and was greeted by a pleasant front desk woman who asked about my drive up, and offered snacks and coffee. Advised Ms. Byrd was at lunch, however, Shawn Roney in finance was ready for me until she returned. The vehicle was inside the showroom, clean, and ready for delivery. Sat in the back with Shawn, who also was very pleasant and personable. Got through the paperwork very quickly and he never forced me to purchase any extras unlike many other dealerships I've been to but only offered the ones he thought held value which I accepted. Ms. Byrd asked another manager to pull the vehicle out so she could transfer my belongings and walk me through the options. Everyone wished me safe travels and I was on my way. After a few days, I received a call and email from Ms. Byrd to ask how we were enjoying the car and if we had any questions. Lastly, we received a handwritten card from Ms. Byrd thanking us for our purchase and future business. We will be sure to come back to this dealer when it's time to upgrade and/or purchase another Mercedes. Thank you team!

I have been doing business with Greg Forrest and this - nekeas5

I have been doing business with Greg Forrest and this Service Center since 2021. I just went back to buy a new GLE 350 and Greg makes it a pleasure to buy a car! The service experience is just as good they always have a loner car so I don’t have to wait and my car gets a free wash before I pick it back up! I would 100% recommend you call Greg for not just a Mercedes but any car.

Mercedes Benz xxxxx me of my finances by their lies about - ashleyalexander100

Mercedes Benz xxxxx me of my finances by their lies about allocating new wagons, lied about interest rates in 2022. I strongly believe my rate was based on my skin color which was a 10.49%. Now my vehicle has been in and out of the dealership for different oil leaks since last year. The dealership will lie to you, gaslight, and allow their service manager to verbally attack. Mercedes Benz is very unethical!

Salesperson Clarence Hall is an asset to this dealership, - Pete

Salesperson Clarence Hall is an asset to this dealership, cannot say enough about him. He showed us several different vehicles and was very knowledgeable in all aspects of the vehicles. . As usual only came in to look and then bought a'25 GLE 350. Will definitely recommend Clarence Hall and this dealership. Clarence thank you for all your help, it was a pleasure working with you.

The service department is rude and does not fix problems - Tammy

The service department is rude and does not fix problems they create them and the management are unapologetic. Brock true colors don’t come out before you bring the car but after she is rude and after getting my car back their were more problems than before I only needed a battery which the change the price on three times and now I am getting all types of lights on my car and now they want another $4000 for something they broke. Tallahasse is great but Dothan service breaks more than they fix. I highly do not recommend Dothan AL service department. They takes your money and ruin your day with the don’t care attitude.

I recently purchased a car and had an outstanding - BWojack

I recently purchased a car and had an outstanding experience, thanks to my salesman, Chip Tyler. From start to finish, the process was smooth and enjoyable. Chip was incredibly easy to work with, always attentive to my needs and preferences. He made the entire experience stress-free and even enjoyable, which is no small feat when buying a car! I couldn’t have asked for a better experience. Highly recommend working with Chip and the entire team if you're in the market for a new car