iCars Chicago

Great cars for great price Purchased my M3. The car was everything I wanted..from the looks to the condition it was in. Great place where sales staff is not pushy, and where the Purchased my M3. The car was everything I wanted..from the looks to the condition it was in. Great place where sales staff is not pushy, and where they do not sell garbage vehicles. It actually one of the best used cars dealer I came across. The inventory is amazing with many luxurious vehicles and if they dont have something you are looking for yhey can gey it for you... More

WOW! MUST READ! I think we are all a bit skeptical when we buy cars, even more so when we are thinking of buying them over the internet or from a distant dealer sight I think we are all a bit skeptical when we buy cars, even more so when we are thinking of buying them over the internet or from a distant dealer sight unseen. It’s even harder to judge the character of a sales person over the phone or email. Which is why what I’m about to say is VERY IMPORTANT…this is where iCarsChicago really separated themselves from ALL of their competition! From the first time I made contact with them on the phone, I spoke to Afrim and he impressed me. He was the owner of the dealership, picked up the phone late in the day, and answered all my questions himself instead of pawning me off on one of his underlings. He was so friendly, he said I could call him any time if I had any questions about the car and he gave me his cell phone. A few days later, as I started to get into more of the specifics about technical questions, vehicle history, additional photos, etc. Afrim introduced me to his brother Barry. Barry was also an owner and while Afrim concentrated mainly on financial aspect of the business, Barry focused more on the specifics that related to buying and selling the individual cars. Again, I was impressed. Barry knew the car well, better than all the other sales people from all the other dealerships I was working with and he too was unusually easy to work with. He said the same thing to me…here is my cell phone, call me if you have any questions about the car. I wanted to do the best I could to make sure I wasn’t being ‘sold’ something but was actually getting exactly what I was shopping for. Literally every question I asked, every photo I requested, every piece of supporting evidence (vehicle reports, warranty info, etc.), Barry responded within about a minute. To make me even more impressed, Barry volunteered before and after photos of a piece of the body trim kit that he was taking upon himself to have repainted because it had some signs of wear on it. What dealership do you know that would have been honest enough to tell you without asking and show you the before pictures because they weren’t trying to hide anything? Also, I didn’t ask him to do that, he did it himself so that car would look perfect. Another thing amazed me. Obviously they knew I was shopping around for the car. On one of the cars I asked a local shipper for a quote and Afrim told me that was too high and offered to help me ship the car for less even if I didn’t buy it from them! I mean come on, what dealership would offer to help you save money on a car that you are not buying from them?! When it came down to the final few cars, negotiating is what most people get uncomfortable with. Having had some experience in sales, I’m not that uncomfortable with the process but again, this is where iCarsChicago separated themselves from their competition. Some dealers wouldn’t take my car as a trade in. Others, wouldn’t allow me to make a deposit with a credit card. Barry and Afrim made it so easy for me, I knew I had to stop shopping and buy from them. They took my car as a trade, let me use the credit card for the deposit, matched the lowest price I could find on a similar car, and since it was still under warranty they agreed to take it to the local Audi dealer for servicing/inspection before they sent it to me. I could literally go on about how amazing both Afrim and Barry were for a while. Barry drove to meet me half way so I wouldn’t have to pay for shipping. After they sold me the car, he called me personally to make sure I was happy with it. He offered to help me get a third key because I needed to sacrifice one for the remote start since it was a stick. A few weeks later I called him with a question about transferring over the warranty to my name so I could be covered if anything went wrong with one of the upgrades. Barry called the company himself and found out the cost, process, etc. I was so impressed with the people and the experience at iCarsChicago, that on a business trip to the windy city, I had to go and see their dealership for myself. They were every bit as friendly and welcoming in person as they were on the phone. They are not just interested in selling you something, they kind of become friends with you during the process and after as well. I would STRONGLY recommend them to anyone considering a car purchase. At the very least, you owe it to yourself to call them see what they can do for you. Lastly, the car. I’ve had it for about a month now. I wanted to wait until I’ve had enough time to drive it, get used to it and make sure there were not issues waiting to show up (you say skeptical, I say trust but verify). I was able to confirm warranty info through the dealership and aftermarket company that is covered by the Audi warranty. The car has had no mechanical issues. It looks and smells great. It performs like a monster. I literally look forward to opportunities to drive it. All in all, a GRAND SLAM! More

Satisfied in Florida-2000 BMW M5 Purchasing my 2000 BMW M5 from iCars Chicago was the best car buying experience that I have ever had, hands down. Barry was not only very knowledgeab Purchasing my 2000 BMW M5 from iCars Chicago was the best car buying experience that I have ever had, hands down. Barry was not only very knowledgeable about the car, but obviously cares a lot about the customer and their expectations. He took the time to explain all of the details about the car, and was very honest and upfront about any imperfections, which I really appreciated. All that aside, I could tell that he was a true car guy, and not just a salesman trying to wheel and deal me. There were no gimmicks, no pressure. I purchased my car from over 1200 miles away and Barry was always available when I had any inquiries about the car, or the out of state buying, and shipping process. Everyone that I had contact with at iCars Chicago was professional and courteous. Thanks again guys for making one of my dreams come true! More

Mercedes E550 After a long search locally and on the internet I found what I was looking for at ICars Chicago. I contacted the dealership and was immediately put i After a long search locally and on the internet I found what I was looking for at ICars Chicago. I contacted the dealership and was immediately put in touch with the owner, Barry. Because I never bought a car unseen, I asked A LOT of questions. Barry couldn't have been more patient and helpful. He went above and beyond what I expected - answering all my questions and sending me countless photos. The best part for me, was once I bought the car, Barry kept on checking in with me until the car was delivered and I hand a chance to check it out. I couldn't have been happier with the friendly Professionalism and obvious desire to retain my business moving forward. I look forward to doing business with ICars again. More

BMW X5 50i This is my second time buying a car from these fine gentleman. i always knew that i would come back when i was ready to buy another car. They were rea This is my second time buying a car from these fine gentleman. i always knew that i would come back when i was ready to buy another car. They were ready to take the car on trade that they previously sold to me and loved there patience on looking for the exact car i wanted was superb hopefully i wasnt to tough on them. i walked out a satisifed customer once again when i purchased my BMW X5. Barry helped me out on what warranty i needed for the vehicle and figuring out my monthly payments. Thank you guys once again and looking foward to do buisness with you guys again in the future. More

Outstanding Customer Experience OUTSTANDING DEALERSHIP - A must source for any car collector and enthusiast who are particular in their selection of cars. Their business model priori OUTSTANDING DEALERSHIP - A must source for any car collector and enthusiast who are particular in their selection of cars. Their business model prioritizes customer satisfaction and ensures each customer's experience is exceptional. They have an eye for quality and by the representation of their collection, you will only see outstanding cars. I tend not to buy new due to the unpredictability of car manufactures changing up their line up year after year or adding options not disclosed the year prior. In addition, I tend to wait as well for the right "design", limited production models, and in most cases for all the "kinks aka first model year bugs" to have been all resolved. In my particular case, I have been searching for a rare vehicle, low production numbers of only 500 to the USA, for several years now, fortunately for me my alert popped up and I finally found the perfect vehicle and on top of that established an outstanding partnership with Barry and Afrim which I plan to leverage for other future purchases. If you like to talk cars, you can spend hours chatting about various makes, models, horsepower, trends, and overall passion for vehicles with them. I'm a car nut so finding these guys that can talk shop, business, cars, and life in general was perfect timing for me. Their straight up personality and honesty is a key to their business success. So for as long as I've been searching for that right relationship, iCars Chicago is one that won't disappointment. Even if you are not in the the market for a car, I suggest stopping by to meet them because they can be a great source for any future car purchase and at the same time you may find yourself learning more about cars that you didn't realize prior which may perhaps narrow your selection when you are ready to buy. More

Great guys, great car Bought an Audi S5 from iCars Chicago. Had a problem with the tire pressure monitoring system. Got a flat while driving through a blizzard, which was c Bought an Audi S5 from iCars Chicago. Had a problem with the tire pressure monitoring system. Got a flat while driving through a blizzard, which was caused by the tpms problem (stuff happens). I ended up driving the car on the flat and ruined the tire. iCars bought me a new tire no questions asked. They stand by their product. Awesome car and great experience dealing with the guys at iCars. More

Outstanding customer service and excellent communication I had never previously purchased a car sight unseen. iCars Chicago was a fantastic experience; they were prompt, professional and courteous. Their d I had never previously purchased a car sight unseen. iCars Chicago was a fantastic experience; they were prompt, professional and courteous. Their description of the car and their disclosure of all additional information I asked for was immediately forthcoming and accurate. I had absolutely no surprises when the car arrived; it was just as described. They also scheduled and arranged shipment for the car, and were right on top of communication letting me know where the vehicle was and when I could expect it. Again, no surprises and outstanding communication. I would have no hesitancy in recommending this dealership -- even if you're merely dealing with them via telephone and email. I found them 100% reliable and accurate. More

GREAT STAFF AND GREAT CUSTOMER SERVICE iCarsChicago truly showed they cared about exactly what I was looking for and wanted. Never once tried any pressure sales during the whole process. Th iCarsChicago truly showed they cared about exactly what I was looking for and wanted. Never once tried any pressure sales during the whole process. Their customer service is exceptional and I would definitely recommend anyone looking for a car to check them out. It's hard to find dealerships these days who are not pushy and trying to push you into a car you are not 100% about. iCarsChicago went the extra effort to make sure I was a satisfied customer and you really can't as for much more. More

Awesome and Great Experience! I am happy to write a review regarding the polite and friendliness of Icars Chicago. From a person who wants everything to be straight forward to exac I am happy to write a review regarding the polite and friendliness of Icars Chicago. From a person who wants everything to be straight forward to exactly what and how i want my car, Icar Chicago was there for me every step of the way. I definitely recommend Icars Chicago to everyone. Car was great still is great, clean with no issues. Great car from great people. What more can you ask for? More