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i.g. Burton Subaru of Glen Burnie
Glen Burnie, MD
230 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 230 reviews
April 04, 2026
Your Subaru service center is excellent. However, your automated 'female' receptionist is vastly annoying. 'She' has sent me numerous emails telling me she has the information about the ve However, your automated 'female' receptionist is vastly annoying. 'She' has sent me numerous emails telling me she has the information about the vehicle I requested information on (I requested no information). I merely needed to set up an appointment for service. Two days after the appointment, she is continuing to send me texts and emails. I wasn't trying to buy a vehicle. Your A.I. answering system is broken. More
by jenpch
Employees Worked With
Miguel
April 03, 2026
not very customer Friendly. Communication during service is lacking. This dealership needs to upgrade their text in the back working on the cars. Also, if your car has a known i Communication during service is lacking. This dealership needs to upgrade their text in the back working on the cars. Also, if your car has a known issue, but it’s not a recall. Plan to get the runaround. More
by SubieinMD
April 01, 2026
Stefano in the service department was awesome. All repairs were on a printout explaining everything. Our car was returned washed and clean. Will return for future repairs. All repairs were on a printout explaining everything. Our car was returned washed and clean. Will return for future repairs. More
by fishingctl
March 31, 2026
The dealership was clean, everyone was friendly and helpful. My service advisor, Anthony was excellent. He kept me on top of everything that was being done and was a delight to work with. helpful. My service advisor, Anthony was excellent. He kept me on top of everything that was being done and was a delight to work with. More
by Happy Customer
Employees Worked With
Anthony Cox
March 25, 2026
Too many legal documents. Need an attorney present to assist. Credit documents that don’t apply to cash transactions. I’m not sure if the arbitration document is legal as a co Need an attorney present to assist. Credit documents that don’t apply to cash transactions. I’m not sure if the arbitration document is legal as a condition of sale? $10k for warranty on a $30k car!? Vehicle electronics suggested as the need for the warranty! I wonder if Subaru would approve that presentation? I don’t consider a vehicle with a broken windshield, chipped paint, and engine oil 3” over full as a nice clean car! More
by roetom
Employees Worked With
Bob Purdue
March 21, 2026
Over ten years to keep my Subaru in working condition. Excellent team work. Exchange of repairs thru service manager. Excellent accommodations while waiting Excellent team work. Exchange of repairs thru service manager. Excellent accommodations while waiting More
by davidbr221941
Employees Worked With
Magill
March 20, 2026
Always received the best service. Great experience. Everyone is very courteous and helpful. Always keep me updated with text messages Great experience. Everyone is very courteous and helpful. Always keep me updated with text messages More
by rodriguez.felicita
Employees Worked With
Tyler
