i.g. Burton Lewes Automall

I traded in an Equinox for 2023 Buick Encore almost 2 years ago. After only a year I returned to see if I could trade in the Encore for something larger as it doesn't fit my current needs. I am currentl years ago. After only a year I returned to see if I could trade in the Encore for something larger as it doesn't fit my current needs. I am currently interested in a small used truck. I was told that having owed on the Equinox I traded in I would be $10,000 upside down on a trade. My payment would increase from $657/ month to over $800/month. Understanding this it was decided after my Salesperson talked to her General Manager it would be better to continue to pay for another year and then try again. I was assured the monthly payment would be lower than $800. I met with IG BURTONS today to see where I stood and what my payoff would be. I had a 12:30 appointment and upon arriving early I waited until 12:45. At the appointment I'm told that even after making more payments I would now be $15000 upside down and my monthly payment would increase from $657/month to over $1100/month on a trade in. I was lied to after being told to wait a year and return when payment would be less. And then the audacity for General Manager Chris Diaferio to send me a follow up email asking me for my feedback. Also in that email thanked for my interest in The Chevy Silverado . I never asked about or expressed any interest in a Chevy Silverado I will not say my real thought on that but obviously you did an absolute terrible job and I will let everyone know my dissatisfaction with the service I received today and recommended they take their business elsewhere. And Im considering not having my car serviced at IG BURTONS in the future. I will thank my wonderful salesperson Jennifer Dieste for her service though. I would not recommend dealing with this Car Dealer. They will lie to your face.. More

Josey was superlative Very courteous, knowledgeable and supportive in addressing my issues. Couldn't ask for better service. Great representative of your dealership in all respects A pleasure to deal wit supportive in addressing my issues. Couldn't ask for better service. Great representative of your dealership in all respects A pleasure to deal with.. More

Everything was done in a timely and professional manner. Everything seems to be OK I’ll be back. Everything seems to be OK I’ll be back. More

Great people! Fast service! Convenient for me! Would recommend this dealership to both friends and family. Fast service! Convenient for me! Would recommend this dealership to both friends and family. More

Friendly knowledgeable professional Have nothing but praise for this dealer. Excellent service! They go above and beyond for their customers! praise for this dealer. Excellent service! They go above and beyond for their customers! More

Very good 👍 👏 👌 matt has always been very good to me 😀 and has been very present 😀 and has been very present More

Brought my car in for service. Took me right in no waiting. Car was finished at the time they stated. Always a great experience there. No complaints. Took me right in no waiting. Car was finished at the time they stated. Always a great experience there. No complaints. More

Great salesperson. Listen to what I was looking for. Her manager was not very helpful. Listen to what I was looking for. Her manager was not very helpful. More

My Buick Enclave experienced a complete shut down while I was driving. The vehicle had to be towed to I.G. Burton in Lewes, DE. Wade had my vehicle repaired and back to me the next day. Nice job! was driving. The vehicle had to be towed to I.G. Burton in Lewes, DE. Wade had my vehicle repaired and back to me the next day. Nice job! More

Wayne was friendly and professional! He checked on a back order and explained the service that was performed on my vehicle! Great experience! He checked on a back order and explained the service that was performed on my vehicle! Great experience! More