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i.g. Burton Chrysler Dodge Jeep Ram of Smyrna - Service Center

Smyrna, DE

4.5
134 Reviews

134 Reviews of i.g. Burton Chrysler Dodge Jeep Ram of Smyrna - Service Center

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December 21, 2023

Kasey Price is the reason I continue to bring our RAM in for service. Kasey is the face of I. G. Burton Smyrna. More

by Gene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Price
Jan 02, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thanks so much for your feedback for our team! Please reach out to us if we can ever be of any additional assistance! ♥

November 09, 2023

I was disappointed to find out they do not rotate duelly tires, I think that information should be on the website Also the next after the dealership worked on my car my check engine came on, coincidence? W More

by Navy Brat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Nov 14, 2023 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thank you for sharing your feedback for our team. We apologize for the confusion and we will make our team aware so that we can make adjustments on our end. We would also be happy to assist you with any other concerns you may have if you'd like! 🙂

November 06, 2023

Damaged my 2023 1500 during oil change now dragging feet to fix it. Thought things may be different once Burton took over. Sadly, I see poor business as usual. Seriously, with all the options out there why More

by Bearbilly68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocco
October 27, 2023

Their prices are exorbitant however if you do get work done there it's usually good and my repair done correctly. I don't like how the service manager, in an insistent kind of way, wants me to give a 5 st More

by Bdingle048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Oct 30, 2023 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thank you for sharing your feedback for our team. We've made our General Manager and our Service Director aware of your concerns and we hope that we'll have the opportunity to better serve you in the future.

October 06, 2023

This time bad experience number one they did not check something that needed to be checked an app Axel and number two they did not put my sticker on after my oil change and number three they did not reset More

by jcenfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do t knoe
Oct 23, 2023 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thank you for your feedback for our team. Our Service Director, Eli, would be happy to discuss your experience with you if you'd allow him the opportunity to do so. He can be reached at (302) 404-5215

August 22, 2023

It was great that they checked our vehicle’s issue for us and explained the situation. More

by Dewissinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burton
Aug 23, 2023 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Glad we could assist you! Please reach out to us if you need anything else! 😊

July 18, 2023

Fast, efficient, friendly, great customer service. Always accommodate my needs when I have to come in for service. More

by kurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice, Casey, Ritchie
Aug 08, 2023 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

We appreciate your feedback for our team! Please reach out to us if you ever need anything else! ♥

June 22, 2023

Tara was great to work with, she was prepared when I arrived and called as soon as my truck was ready. More

by stull
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tara
Jul 13, 2023 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thanks so much for sharing your experience with our team! Please reach out to us if you need anything else! ♥

June 18, 2023

The staff are always friendly, welcoming and willing to go the extra mile to make sure their customers are taken care of. They communicate well and provide speedy service! More

by Kyle221lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jun 21, 2023 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thank you so much for your feedback for our dealership! Please reach out to us if we can be of any additional assistance! 😊

May 24, 2023

Excellent care for my vehicle. Easy to make appointment. Was able to schedule service when it was convenient for me. Staff very friendly. More

by asphaltqc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jun 06, 2023 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Great to hear! Please reach out to us if you need anything else! 😊

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