i.g. Burton Chrysler Dodge Jeep Ram of Smyrna - Service Center

Service is good. Issue was repaired correctly. Keeping the customer in the loop so they can plan their day needs more attention. Verbal explanation of repairs would be welcome. Customer service is friendl the customer in the loop so they can plan their day needs more attention. Verbal explanation of repairs would be welcome. Customer service is friendly and offers text communication during repair period but could to a better job responding to customer text requests. More

Jeepers Keeper I’ll know that I’ll keep having my Jeep serviced here. They’re great! The staff are Prompt, friendly and thorough. You won’t be disappointed. I’ll know that I’ll keep having my Jeep serviced here. They’re great! The staff are Prompt, friendly and thorough. You won’t be disappointed. More

Customer Service The service department has a great customer service staff. Recommends work that the vehicle will need and is accurate with the recommendation. Reasona The service department has a great customer service staff. Recommends work that the vehicle will need and is accurate with the recommendation. Reasonable pricing for a dealership service department. More

Thank you Tricia, Deb and the rest of the service/parts people at BCP Smyrna. My recall and emergency repair were handled quickly, efficiently and for less mo Tricia, Deb and the rest of the service/parts people at BCP Smyrna. My recall and emergency repair were handled quickly, efficiently and for less money than expected. Awesome work! More

Excellent I have had service done on a couple vehicles and was very pleased. Tricia in parts was very helpful when I needed to place an order for parts to fix I have had service done on a couple vehicles and was very pleased. Tricia in parts was very helpful when I needed to place an order for parts to fix my vehicle. More

My Chrysler 300 💕 My heater wasn’t working. I took my car there. Excellent service. They let me know I had a recall. They took care of it the same day. My heater wasn’t working. I took my car there. Excellent service. They let me know I had a recall. They took care of it the same day. More

Worst Service Department I took my Ram to BCP Smyrna after having noise coming from rear end. They asked if I had changed the fluid in the rear and said that was my problem an I took my Ram to BCP Smyrna after having noise coming from rear end. They asked if I had changed the fluid in the rear and said that was my problem and corroded the bearings thus voiding my lifetime warranty. The maintenance schedule says inspect and change the fluid if police, taxi or if I tow, of which I do none of those. I have done my 5 year check up that is required to keep my lifetime powertrain warranty. I called dodge warranty service and they said it should be in warranty but we will stand by our dealer’s decision and not cover it. So they replaced the bearings and charged me $1199.95 for the repair. I drove it and sound came back. So I took it back second time and they said Mopar had faulty bearing so they replaced the bearings. So once again after driving the sound is back so I took took it third time and of course faulty bearings again and said they must have changed country of manufacturing. After driving right of the lot the sound was still there and I took it back very next day the fourth time. They told me to come back next week and drive again with manager Stu. After the forth time I drove with the mechanic and he told Stu the manager he will not put in bearings again unless they change the ring and pinion which is where the sound is coming from and the manager said he needs to get paid and will have to call engineering to see if that should be done. They called engineering department at dodge and told them to measure ring and pinion in 10 different places and found that the ring and pinion is off and was causing the bearings to go bad and I would have to pay them another $2000 for parts and will cover the labor under the previous three times they changed the bearings. So I told them put it back together and I’m not paying for their wrong diagnosis from the first time and this should have been covered under my lifetime Powertrain warranty. They never diagnosed the problem correctly in the first place and after 2 times you would think they would check what is causing the bearings to go bad and not just say faulty bearing every time. Several years ago I swore I would not go back since they did the same thing with my muffler issue.. and now this.. More

Always Great I see where some people "vent" online. I have never had any issue at all. I am not one to write reviews, but from my perspective, from my car purcha I see where some people "vent" online. I have never had any issue at all. I am not one to write reviews, but from my perspective, from my car purchase to my schedule maintenance, I have always been pleased. More

Never Again My AC was not blowing as cool as it should. They reported expansion valve was leaking. I asked them to check for any other leaks while it was there. T My AC was not blowing as cool as it should. They reported expansion valve was leaking. I asked them to check for any other leaks while it was there. They said they would. They called and said it was ready and to bring $500. Went to pick it up and it blew warm. Showed them where they're dye was leaking out of another spot on the same line they did the worked on. Leaking so bad the tracer dye was dripping on the ground. Wanted to charge me another $170 to evacuate and recharge plus whatever the repair would be. I have no problem paying for repair, but to expect me to pay for another evacuate and recharge when it was blowing warmer than when I dropped it off and was still on their lot is ridiculous. Told them thanks but no thanks. More

Thank You I was just at a dealership in Wilmington, was told my 2007 Aspen needed an entire fuel pump because my gas guage was dropping to empty sometimes. The I was just at a dealership in Wilmington, was told my 2007 Aspen needed an entire fuel pump because my gas guage was dropping to empty sometimes. They told the repair was over $750.00 !! I took it to BCP on a recommendation from neighbors. They found a wire that had been chewed by a rodent, it was hanging on by a strand !! Repair total $150.00 !! Saved me $600.00 !! Thank You More