i.g. Burton Chrysler Dodge Jeep Ram of Newark

My sales person Tony made my buying experience awesome. The whole process was very smooth he truly did come through for me. Newark Jeep dealer great place to do business. The whole process was very smooth he truly did come through for me. Newark Jeep dealer great place to do business. More

I have been going to Newark Chrysler Jeep since I was a teenager. I only buy from their dealership and I love the service department. I have always gotten discounts on buying and working on my vehicles. I teenager. I only buy from their dealership and I love the service department. I have always gotten discounts on buying and working on my vehicles. I would recommend this dealership to anyone. More

Service on new vehicle My family purchased a 2020 vehicle from this dealership a little over a month ago. The vehicles engine light is on as well as jumping and the auto st My family purchased a 2020 vehicle from this dealership a little over a month ago. The vehicles engine light is on as well as jumping and the auto start stop service soon light. I called this dealership which is where the car was purchased and they will not provide a loaner since an extended warranty wasn't purchased. I can't believe this and feel this is completely unfair. I can't imagine what an extended warranty has to do with an vehicle that was purchased just a little over a month ago. Every other Chrysler, Jeep, Dodge dealership that I reached out to said they offer that service however since the vehicle wasn't purchased from them they can't honor the service. I feel this is crazy and even the sales manager at the dealership Chris was unwilling to help. I would never refer anyone to this dealership More

Worst experience ever! I inquired last Saturday with Newark Chrysler Jeep in regard to buying a new Dodge Challenger Scat Pack. I did this on the web site. I spoke to a sale I inquired last Saturday with Newark Chrysler Jeep in regard to buying a new Dodge Challenger Scat Pack. I did this on the web site. I spoke to a salesman Chris Smith who gave me a quote for a vehicle. When I went on Monday to speak with him he raised the price of the vehicle by $3000. I had found a vehicle in Baltimore and had been quoted a price. He told my wife and I if you can buy that vehicle for that price I suggest you go to Baltimore. He also undervalued my trade in also a Dodge Challenger by more than $3000, which the dealership I eventually bought my vehicle gave me the additional $3000. When I pointed out to him he my vehicle was worth much more than that he stated listen your vehicle is worth what it is worth. He was so unprofessional and demeaning. At that point we left the dealership never to darken it's door again. Worst experience ever! The salesman was not helpful at all and put zero effort into selling us a car. He was obnoxious and condescending.I would advise if you are looking for a new Dodge go somewhere else. Find a dealer who cares and values customer service. Obviously this dealership does not. Avoid Newark Chrysler Jeep at all costs! More

Great Guy! I had the pleasure of working with Elias and he was one of the most thorough salesmen I've had. He went above and beyond with helping me locate the ex I had the pleasure of working with Elias and he was one of the most thorough salesmen I've had. He went above and beyond with helping me locate the exact car I wanted and made me feel like a family member, The best analogy I have is, he acts like a brother trying to help his sibling find a vehicle rather than a salesman just trying to make a sale. I would HIGHLY recommend him. More

Not happy and no attempt to make me happy Not sure what is going on with their service department but it has been going steadily downhill for the last few years. I wont go into all the specifi Not sure what is going on with their service department but it has been going steadily downhill for the last few years. I wont go into all the specifics like a tire coming off my car while driving at 40 mph, after they performed service on it, but i am going somewhere else for service for now on. My families safety may not be important to them but it is to me. For safety reasons alone I no longer trust them and I will never go back to them. The final nail in the coffin though was when one of the service advisers (Wade Orth) was making fun of the recurring problem I was having with my Jeep. Yeah really funny Wade making fun of customer coming to you for 15 years. More

Great service Chris was a great help even when I was away for work. He made the day I came in to pick up my new truck he had everything ready! Chris was a great help even when I was away for work. He made the day I came in to pick up my new truck he had everything ready! More

Go anywhere else, poor service I have visited this dealership on 3 separate occasions and sadly each time I was disappointed. The most recent was when we were quoted a payment price I have visited this dealership on 3 separate occasions and sadly each time I was disappointed. The most recent was when we were quoted a payment price and when we showed up, the price was over $100 more per month. How does that happen? More

Excellent service department I have my Jeep Cherokee oil change every other month and I always get excellent service. I have my brakes and tune ups there and I love the fact that I have my Jeep Cherokee oil change every other month and I always get excellent service. I have my brakes and tune ups there and I love the fact that they let me know exactly what work needs to be done. I am on a fixed income and all I have is Social Security. They will slash the price of their labor rate just to help me. I am grateful to have a business that treats me like family. More

2015Jeep trouble I purchased my jeep renegade in September 2015 I have had the jeep back to the dealer six times for one of the problems three times and then problem I purchased my jeep renegade in September 2015 I have had the jeep back to the dealer six times for one of the problems three times and then problems from there on mostly electronic and computer problems once they even told me that they couldn't find anything wrong with the jeep. I was there for four hours the last time hopefully everything was fixed but they never seem to clean your car or do anything extra that most other car dealers do to their customers cars. Over the years it seems like the service has went downhill. More