i.g. Burton Buick GMC of Glen Burnie - Service Center

Very Nice people to deal with Always nice to deal the the service people. And they are respectable to me and the length of time it took to service my car was short. Good Job as al Always nice to deal the the service people. And they are respectable to me and the length of time it took to service my car was short. Good Job as always. More

Check Possible Oil Leak As usual, had a good visit and excellent timely service. Always friendly and courteous. work completed the following day and the car was washed and cl As usual, had a good visit and excellent timely service. Always friendly and courteous. work completed the following day and the car was washed and cleaned. More

Very enjoyable experience. Work was performed and under a very friendly atmosphere. Thanks so much for the loaner while my AC was being fixed and it works great again. very friendly atmosphere. Thanks so much for the loaner while my AC was being fixed and it works great again. More

I am very pleased with the services I have received from Wilkens. They are always prompt and courteous. Sandy was very pofessional and patient on my recent visit. Much better service than I got when I was a Wilkens. They are always prompt and courteous. Sandy was very pofessional and patient on my recent visit. Much better service than I got when I was a dissatisfied customer at JBA Chevrolet for many years. More

I am a GMC fleet owner. I took one of my vehicles into the service shop because the AC was not working correctly the radio was cutting in and out and the Center top consul was coming loose from the ceilin the service shop because the AC was not working correctly the radio was cutting in and out and the Center top consul was coming loose from the ceiling. The dealer also did a 180.00 detail cleaning. The dealer did the service work and even though I paid for a five year 100,000 mile warranty bumper-to-bumper. They charge me $125 to run the two screws in the center consul that was coming out of the ceiling and said that was not covered under warranty I ask why they did the work because it was only two screws that need to be tightened that I was letting them do it because I assumed it was under my bumper to bumper warranty but now they said it wasn’t covered and they made me pay the $125 for them running two screw in ! So needless to say this dealer will not be doing service work to any of my fleet trucks nor will they have any of my further business being that this truck is a 2018 fully loaded. I think it’s ridiculous that the vehicle is falling apart at this stage and the dealer is trying to charge me every penny that they can to repair their crappy truckEven with a warranty More

I’m Darrell Wallace. My service advisor was Colin. I brought my GMC in because my ac was broken. The part was covered under warranty. But the warranty adjusters had to come out and approve the work. S brought my GMC in because my ac was broken. The part was covered under warranty. But the warranty adjusters had to come out and approve the work. So they kept the truck. Colin put me in a rental car until my truck was ready. He kept me informed every step of the way until the truck was repaired More

From start to finish I received excellent service at Wilkins with my recent GMC recall fix. From Donna (scheduling) to Claire(loaner) to Kevin (Service) - they all were extremely courteous and helpful. Wilkins with my recent GMC recall fix. From Donna (scheduling) to Claire(loaner) to Kevin (Service) - they all were extremely courteous and helpful. Thank you. More

I like coming here because of price and professionalism. Never an issue at this dealership for service .Good and honest maintenance personnel. No one's ever tried to upsell me for useless things. And they Never an issue at this dealership for service .Good and honest maintenance personnel. No one's ever tried to upsell me for useless things. And they do have Saturn maintenance people. Highly impressed. More

SERVICE DEPARTMENT: Multiple visits with poor experiences each time. Latest was third attempt to fix an issue. I had asked how long the appointment would take and was told two hours; 2.5 hours after appoin each time. Latest was third attempt to fix an issue. I had asked how long the appointment would take and was told two hours; 2.5 hours after appointment drop-off, received a call (voice message not receive until after departed dealership) from service department saying they didn’t have time to fix the issue and it would require an overnight stay and would be ready by noon the next day (no consideration or contact for 2.5 hours?) When I initially returned to pick-up my truck I was ignored (by service writer, Sandy) when I asked what the status he said, “someone will be right with you” and continued shuffling papers on his desk and initiating calls out instead of helping a customer right in front of him. Service writers appear to not work together, and appointment schedulers appear to have no communication with the Service writers when making service appointments. PARTS DEPARTMENT: While in for service appointment, I went to parts, to inquire about a factory accessory, rang the doorbell and waited several minutes, then a young man came up; told him what I was looking for and he disappeared into the back, returned five minutes later and ask again what I was looking for, disappeared again, waiting another 10 minutes I gave up and departed. GENERAL MANAGEMENT: With this days exceptionally poor service, I asked a sales representative to speak with the general manager and was told I needed to go through someone else prior to speaking with the GM, told them I would be in the service department picking up my truck, after half an hour speaking with service writer and mechanic technician on their excuses for the wasted appointment, I departed the dealership with no contact or effort by the GM. DEALERSHIP and GMC FACTORY RECALLs: I mistakenly assumed that this WILKINS dealership, while performing routine maintenance, would service or at least mention a factory recall (that’s how it works at Wilkins SUBARU service department, they serviced it WITHOUT me pointing out or having to ask them to fix it). Routine service performed February 2020 did not refill my DEF, nor take care of the recall for the diesel exhaust fluid (DEF) – not fixed until I ran out 1,000 miles after my routine service. When I ran out, I called to see if they had made the recall fix and was informed they had not; also the service printout indicated they had filled the DEF and according to GM that tank should last not 1K miles, rather between 3-5K miles - so I question if they did fill DEF at routine service like they indicated they did. More

I was very pleased with the help I received from Colin and Clair in the service department. Both were very attentive. When it was determined I would need a loaner car Clair was on the ball and had one for and Clair in the service department. Both were very attentive. When it was determined I would need a loaner car Clair was on the ball and had one for me within a few minutes. It was clean and ready to go. She even wiped off the key fob before she gave it to me. Many thanks to them bith More