They had the car waiting for me and did not try to sway me to buy something the dealership wanted me to buy. It was refreshing!

Professional, no wait, zero trouble. Had me in and out in record time. Thank you

The service experience itself was less than ideal. The associate assigned to me was new and lacked some of the customer service skills necessary for the role. What was scheduled as a one-day service appointment ultimately stretched into seven days. The most frustrating part was the lack of communication throughout the process—calls went unreturned, and the explanations I received were often inconsistent. It wasn’t until I connected with a different associate that my experience began to improve. They took the time to answer my questions and, most importantly, communicated clearly and consistently. While I was still disappointed with the overall situation, things changed when I finally picked up my truck. The service manager pulled me aside, listened to my concerns, and handled the situation with professionalism and understanding. He not only acknowledged the issues but also significantly reduced my bill. That interaction alone saved me as both a service customer and a future sales customer. Mistakes happen—we’re all human. What truly defines a company is how those mistakes are addressed. In the end, the service manager turned a very negative experience into one that restored my confidence in the dealership. Well done.

Great experience with Colonial Ford and Anthony was very professional and helped me with the process while I was out of the State. His video was informative and he clearly communicated the work to be done.

I’ve had nothing but positive experiences with the Service Department at Colonial Ford of Plymouth. The team is professional, knowledgeable, and always treats customers with respect. They take the time to explain any needed repairs or maintenance, keep you informed throughout the process, and never make you feel pressured into unnecessary work. Scheduling service is easy, the work is completed in a timely manner, and the quality of the service has consistently exceeded my expectations. It's refreshing to work with a service department that values honesty, communication, and customer satisfaction. If you're looking for a trustworthy place to service your vehicle, I highly recommend the Service Department at Colonial Ford of Plymouth. They make maintaining your vehicle a hassle-free experience.

Well your associate Anthony was outstanding total professional he was very informative and easy to work with and went out of his way to do whatever was needed to keep me happy