Bought our car several months ago and brought it in for a recall and oil change. Was texted two cell phone numbers to call to check on the status. Neither phone worked. Called the main number and checked on the car. Was told that the car would require two back tires due to wear. Was told that I would receive a phone call with the tire price. That call never came. Was told my car was ready. They had also noted on the inspection that the engine air filter was in Urgent need of repair but this was never mentioned or repaired. The tire price was emailed and even when I asked the price, was just told that they had emailed the information. So now will need to go to another service facility to get the repairs done despite the car being with them all day. Unless there is a recall with Nissan, will not be returning. Pretty disappointed with Safford Brown. Nice place to buy a car - super bad place to maintain the car.

WARRANTY FRAUD EXPERTS. Beware of abusive warranty scams at this dealership. I am a lifelong Nissan customer who always buys the most extensive Nissan warranties offered. My Nissan Armada was recently towed to Safford Brown issan of Sterling. But they defrauded our family by refusing to honor a fully valid Nissan warranty. Even the Gene3ral Manager of the dealership that sold us the vehicle certified in writing that this was fraud. After 9 months of effort, we forced Safford Brown Nissan of Sterling to refund the money they stole from our family because of help from elected officals and law enrocement in Virginia. ASK YOURSELF IF YOU WANT TO GO THROUGH SIMILAR ABUSE when you consider taking your vehicle to this fraud operation hiding behind the Nissan brand name.

WARRANTY FRAUD EXPERTS. Beware of abusive warranty scams at this dealership. I am a lifelong Nissan customer who always buys the most extensive Nissan warranties offered. My Nissan Armada was recently towed to Safford Brown issan of Sterling. But they defrauded our family by refusing to honor a fully valid Nissan warranty. Even the Gene3ral Manager of the dealership that sold us the vehicle certified in writing that this was fraud. After 9 months of effort, we forced Safford Brown Nissan of Sterling to refund the money they stole from our family because of help from elected officals and law enrocement in Virginia. ASK YOURSELF IF YOU WANT TO GO THROUGH SIMILAR ABUSE when you consider taking your vehicle to this fraud operation hiding behind the Nissan brand name.

WARRANTY FRAUD EXPERTS. Beware of abusive warranty scams at this dealership. I am a lifelong Nissan customer who always buys the most extensive Nissan warranties offered. My Nissan Armada was recently towed to Safford Brown issan of Sterling. But they defrauded our family by refusing to honor a fully valid Nissan warranty. Even the General Manager of the dealership that sold us the vehicle certified in writing that this was fraud. After 9 months of effort, we forced Safford Brown Nissan of Sterling to refund the money they stole from our family because of help from elected officials and law enforcement in Virginia. ASK YOURSELF IF YOU WANT TO GO THROUGH SIMILAR ABUSE when you consider taking your vehicle to this fraud operation hiding behind the Nissan brand name.

Horrible and rude is the best way to describe this place . Lol ….. no one should buy from here

Visited Safford Brown Nissan Sterling and was serviced by Peter Cifizzari. Peter's attention was very professional. At all times he focused on my needs and what my family required. That is why we now have a Nissan Ariya on lease.