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39 Reviews of Beatrice Ford Lincoln - Service Center
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September 13, 2015
Their service denial could have cost my life. I have had two bad recent experience with their service on my 1995 F-150. The first one happened several months ago when I took it in for an oil ch I have had two bad recent experience with their service on my 1995 F-150. The first one happened several months ago when I took it in for an oil change and checkup. When I drove it home, a trip of 25 miles, it stopped dead at my driveway. This had never happened before, and I couldn't understand how it could be, since they had just serviced it. They did tow it back to their shop and checked it out. They said that it was a bad catalytic converter. This seemed quite strange to me, that it would only act up right after taking it to the shop, but I left it there for several days for repair, and it cost me over $600. I learned later, that there is a common scheme by car repair companies to disable it in order to get the repair costs. After again talking to their service men, they could not quite explain exactly what went wrong or why. They gave me the old one, and nothing was evident there. Nevertheless, I continued to use their service. They sent me a notice to have my brakes checked for wear, which I did at my cost. They said that they would have to be serviced soon, and I later took it back to have it serviced, which cost over $200. A few days later, I noticed that the brakes weren't operating properly, and they said to bring it in when I had a chance. It kept getting worse, with the car swerving to the right when braking and sort of bumping during braking. So I took it back to them to schedule further repair. When I went back to the truck, I noticed some fluid on the concrete. So I showed it to the service manager, and he looked underneath the rear of the truck and said that I had a leak in the brake line that needed to be replaced immediately. It was mid afternoon, but he refused to work on it until a later date. He said it would be quite dangerous to drive it, but I had no other transportation, so I decided to risk it until they could get to it. On the way back, when coming down a steep hill in traffic, the brakes went out, and I came close to a very serious accident. I had it towed back to them, and it took almost four hours to replace a 4-foot brake line! Total cost over $300. They put my life in danger simply because it might interrupt their service schedule! Never again. I will use another Ford service agency. They are unscrupulous and dishonest. More
by eclectic
Employees Worked With
There were two service managers involved, but I did not get their names.
August 07, 2015
Terrible service! I took my truck in because the anti theft system was malfunctioning. After being there for a week they replaced the transponder and said it was fixed. I took my truck in because the anti theft system was malfunctioning. After being there for a week they replaced the transponder and said it was fixed. When I picked it up the theft light was still flashing, they said it just needed to calibrate. Two days later the light was flashing and the truck wouldn't start. They were reluctant to tow it back in. After they had it an additional week I called and left a message. They returned my call two days later and now the problem is the instrument cluster. Now it's been two weeks and they're waiting on parts. I'm not at all impressed with the service department's communication or ability. I wouldn't trust them with a simple oil change. More
by Jdm3418
Employees Worked With
Derrick Long
August 05, 2015
Very giood. The salesman (Chris Chase) that I had did a very good job with everything he did for me. He was caring and showed me respect.. The salesman (Chris Chase) that I had did a very good job with everything he did for me. He was caring and showed me respect.. More
by DRGRAHAM5
Verified CustomerEmployees Worked With
Ray Hernandez, Derrick Lond, Chris Chace
February 03, 2015
Service Department Everything about the dealership has been Great, with the exception of our last service experience, I am now hesitant on this because there was such co Everything about the dealership has been Great, with the exception of our last service experience, I am now hesitant on this because there was such confusion the last time. Talked to 3 different people and got 3 different answers so I don't know what to think now. Other than this 1 incident, We have had a wonderful experience with this dealership. More
by tag777
October 26, 2014
Great Customere service after the sale!! About 6 months back we purchased a 2013 Ford Escape from Beatrice Ford. While although we were somewhat hesitant purchasing a car so far from home (K About 6 months back we purchased a 2013 Ford Escape from Beatrice Ford. While although we were somewhat hesitant purchasing a car so far from home (Kearney Nebraska) we had a pleasant experience and felt that we got a decent deal. However it has been the service after the sale that would keep me coming back to purchase our next vehicles. As an example, recently our windshield cracked, and while although it was under extended warranty I was concerned that I would have to drive back to Beatrice to get the work done. When I reached the service department not only did the service manager work through suggestions on how to remedy this, he was polite and worked quickly. When all was said and done I was able to get the work done in Kearney, and did not need to take my check book out of my pocket! Thank you Beatrice Ford! More
by Bawanna
Employees Worked With
Derrick Long
June 27, 2014
Service The Service Department goes out of their way to complete the service. All of the employees are very friendly and helpful. I appreciate the complete The Service Department goes out of their way to complete the service. All of the employees are very friendly and helpful. I appreciate the complete wash job on our Escape after the service is complete. More
by sidewalks
Employees Worked With
Chris Chace
July 12, 2013
This company has always treated us fairly and quickly when needing a vehicle serviced. They also go out of their way to have a lender car for me to use while mine is in service. We are currently on the when needing a vehicle serviced. They also go out of their way to have a lender car for me to use while mine is in service. We are currently on the fifth car purchased from them. We will be back! Thanks Jeff Green for your outstanding attention! More
by dianewittstruck
Employees Worked With
Jeff Green
January 21, 2012
We drove round trip 160 miles to service one vehicle and bought a second vehicle while there. We have always been happy with Beatrice Ford. Their services and their relationship with their customers has bee bought a second vehicle while there. We have always been happy with Beatrice Ford. Their services and their relationship with their customers has been 5 stars. More
by nelson
Employees Worked With
Derrick Long. Brent Jantz, Dana Buhr, Derrick Long
September 24, 2011
They found me the car I was looking for with no compromises even though it was not their brand. Even though it was not their brand and could not be GMC certified my worries were laid to rest when compromises even though it was not their brand. Even though it was not their brand and could not be GMC certified my worries were laid to rest when I heard about their Service Program. My co-workers cannot believe the service I get. I had some minor issues with my first service but they responded promptly and curteously and now have won me over. I am an in-home salesman so I put on a lot of miles, need maintenance regularly, and have crazy schedules. They work well with all of these needs and have been able to keep up. What is really cool, is when I pull up to a home and see a BEATRICE FORD car in the drive and hear the same satisfaction and loyality that I have now come to appreciate. I can tell they love what they do and I do too! More
by cp80924
Employees Worked With
Jeff Green, Derrick Long, Keri, ETC, Derrick Long, Jeff Green
