Back

Beatrice Ford Lincoln - Service Center

Beatrice, NE

not yet
rated
39 Reviews

39 Reviews of Beatrice Ford Lincoln - Service Center

Sort by
February 28, 2020

Chris and Spenser went out of their way to provide test drives without putting pressure on us. Spenser drove an Explorer 50 miles to our house so that my wife could test drive it for a trade-in. Chris mad More

by rottinghausb
Recommend Dealer
Yes
Employees Worked With
Chris Chace, Spenser Bruntz
Feb 29, 2020 -

Zoellner Ford of Beatrice responded

Thank you for the kind review, we truly appreciate the opportunity to help with your vehicle needs.

January 21, 2020

Very helpful and professional. They worked hard to get me into the truck I wanted .as I was in a bad deal with my trade. They were able to get me my percent truck at a payment I can affod. More

by Ebbs1975
Recommend Dealer
Yes
Employees Worked With
Ray Hernandez, Chad Hernandez, Jim Beavers, Jeff Green, Josh Dorothy, Denise Blaker, Adam Blazek, JENNA MEYER
Jan 21, 2020 -

Zoellner Ford of Beatrice responded

Thank you for the kind review, it always makes us happy when our team is able to come together and help a customer. Please let us know if we can be of assistance in the future.

October 14, 2019

QuickLane EXCELLENT Customer Service!! Very knowledgeable, professional, and courteous staff in the QuickLane. Totally worth my drive from Lincoln to Beatrice t More

by TishLee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shyanne Schroeder and Chris Foster performed maintenance and service on vehicle , Josh Dorothy
Oct 21, 2019 -

Zoellner Ford of Beatrice responded

Thank you for the great review, glad our Quicklane dept was able to assist with your vehicles service. We look forward to helping maintain your vehicle. Until next time, drive safe and we will see you soon.

July 01, 2019

still can enjoy my vacation. They had to order a rear drive shaft for my car and got it done in 2 days.I had an app. in Lincoln that they let me use a car to get to. Thankful to J More

by happy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Linda, Derrick Long, Jeff Green
Jul 01, 2019 -

Zoellner Ford of Beatrice responded

Thank you, we appreciate you taking the time to provide feedback and a review. We're so happy we could be of help. Thanks again.

December 22, 2018

They treat you right They always do a good job, they are prompt, and know me by name as soon as I walk through the door. They even give me a ride when needed More

by allenanderson1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Long, Jeff Green
December 04, 2018

100% Satisfied Need to let everyone know about the overall effort the people at this dealership extend. We have been buying from this dealership for years. We mov More

by Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Hernandez, Derrick Long, Josh Dorothy
Dec 07, 2018 -

Zoellner Ford of Beatrice responded

So thankful to hear stories like this. Thanks so much, not only for your business, but your willingness to take the time to give us feedback and provide us with a review. Thanks again!

October 04, 2018

Service for a tire that needed to be fixed We brought the tire down to be fixed. They had an opening and they fixed the tire while we waited and put it back on our Explorer. They were very help More

by Valh148511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I’m not sure who fixed the tire but he did an excellent job and was very careful with our vehicle., David Ahlschwede, Josh Dorothy, Brian Denton, Bobby Bphonsavat
Oct 04, 2018 -

Zoellner Ford of Beatrice responded

Thank you so much for taking the time to provide us feedback and a review! It is greatly appreciated!

October 04, 2018

Horrible service department, financial department This is the worst car dealership, service department, financial department I have ever dealt with. The deal was not good on my car, fine I'm over it - More

by Explorer 2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Hernandez, Derrick Long, Bobby Bphonsavat
Oct 05, 2018 -

Zoellner Ford of Beatrice responded

Thank you for taking the time to provide us feedback. I have received your reviews on multiple sites and have been gathering information. First, I'm so sorry you are having concerns and that we are part of those concerns. We do employ humans, we have made mistakes. Most we don't have excuses for and are working at improving. To address your GAP concern. You are right, it took much longer than it should have, and it's no fault of yours. Because of some in-house personnel changes, our accounting procedures didn't provide us a clear path for the GAP refund to get to us, and then to you. 100% our fault. I checked, and it should be to you in check format today or tomorrow. It has illuminated some concerns and we have made changes, and much of it is thanks to you. There was never any intention to lie or deceive, but we can certainly tell why you would think so. Your fathers truck is an entirely different matter which we have reviewed (it's here currently) and the service manager will reach out with what we have found. Thank you again, it's people like you who can shine a light on our failures that help us constantly improve.

September 07, 2018

Business owner with 10 Ford Trucks Beatrice Ford Service Crew understands our business and how important it is to get our trucks in to be serviced and back out as quickly as possible. T More

by Tractor Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Hernandez, Derrick Long, Jeff Green, Josh Dorothy
Sep 07, 2018 -

Zoellner Ford of Beatrice responded

Thank you so much for taking the time to provide us a review, and share your feedback with us! Very much appreciated!

July 16, 2018

Great people Gabriel, Bobby and Ray all went above and beyond to help me get my vehicle. I went in originally for an oil change. Gabriel asked questions to find ou More

by Barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Hernandez, Josh Dorothy, Gabriel Estes, Bobby Bphonsavat
Jul 16, 2018 -

Zoellner Ford of Beatrice responded

Thank you so much for sharing your experience with us. We're glad we could get you in the right vehicle, and have fun doing it. We love that too!

1
...