Zimbrick at Fish Hatchery Road

wonderful experience I had a great experience here, i bought from Carlos Peláez. He is an amazing sales person, he never made us feel like we had to buy right away. On the I had a great experience here, i bought from Carlos Peláez. He is an amazing sales person, he never made us feel like we had to buy right away. On the last car we bought we couldnt find the right one in the lot but he still heped us and he stayed in contact with us until the right one came along. Everyone is very nice and helpfull. We have bought total of 3 cars from Zimbrick and if we ever need any other in the future we would always purchase from Zimbrick! More

Highly recommend! I had an excellent experience buying my car here. Everyone I interacted with was very friendly, knowledgable, and good at what they do. Helped me get I had an excellent experience buying my car here. Everyone I interacted with was very friendly, knowledgable, and good at what they do. Helped me get great financing, took great care of me throughout the entire sale process, and provide excellent ongoing support after the purchase. Very happy with the experience. More

New vehicle owner Phil was great at making sure I purchases the right vehicle and understood it's basics. John was efficient at my follow-up check-in. Phil was great at making sure I purchases the right vehicle and understood it's basics. John was efficient at my follow-up check-in. More

New Car Buying Experience This is a fantastic dealership. All the staff whom I worked with were very professional and efficient. My trade was valued higher than other dealers This is a fantastic dealership. All the staff whom I worked with were very professional and efficient. My trade was valued higher than other dealers in the area and the new car was priced below the recommended purchase price from Edmunds.com. I have purchased many new cars and this was at the top of the best experiences. Thank you Chad Schaal and the other team members at Zimbrick Honda. I will be back to purchase again in the future. More

Good on the sales, bad on the financing and communication I just leased my third vehicle from Zimbrick and have been a customer for 9 years. Have always had great experiences. When I recently turned in my se I just leased my third vehicle from Zimbrick and have been a customer for 9 years. Have always had great experiences. When I recently turned in my second leased Accord, I called the business office to get an estimate on financing the leased car to purchase. I was assured I'd get a call back. Two weeks went by, no call. Another call made and voicemail left. No callback. Finally after talking to the general manager, I got a call back with apologies which was fine. I then decided to lease a new Accord. Everything went fine with the paperwork, delivery of the vehicle, except the lease financing paperwork back to me telling me my new account number, when to pay, etc never came. I called the finance person. No callback. I've left two messages. No response. I've contacted my salesman who said he would talk to the finance person and have her call me. No response. I called Honda Financial Services. they have no record of my lease and said I have to call the dealership. I've now had to resort to contacting the general manager for a second time. Totally unacceptable. More

Thanks, Chad Schaal! Purchasing a car can be overwhelming. Not only is it a significant investment, there are so many choices. Chad Schaal was extremely helpful during m Purchasing a car can be overwhelming. Not only is it a significant investment, there are so many choices. Chad Schaal was extremely helpful during my decision making process. He made the entire car purchase experience enjoyable! And, he gave me a great deal! More

I'll never work with Zimbrick again!!! I went with my girlfriend for her to purchase a Chevy Cruze. Our first impression of Mike was that he didn't want to work with us as customers to begi I went with my girlfriend for her to purchase a Chevy Cruze. Our first impression of Mike was that he didn't want to work with us as customers to begin with. My girlfriend was pre-approved already so there wasn't much work for the financing department to do. We did the initial paperwork with Mike and he was to put the paperwork on the financial person's desk that would be there the next day. Mike knew we wanted the car the next morning but instead put the paperwork on the absent person's desk. My girlfriend goes in to do the rest of the paperwork for the car but none of the financing paperwork was done. My girlfriend got tired of waiting and went to the bank herself since it didn't seem as though Zimbrick had any desire to get it done. Mike never told us that the car only had one set of keys. My girlfriend packs up her belongings into the new car and asks if there was a spare set. Mike said nope sorry. He could've at least told us during purchasing the vehicle so we could work that into the price of the car. When it was time for her to leave she was never offered to have someone work with her on all the settings and features of the car. Mike seriously just gave her the keys and said have a nice day. I will never go to Zimbrick again. I told the manager Lewis about our experience and he blew it off. If it wasn't for the car she absolutely wanted, we would've taken our business elsewhere. She had to go to Ballweg for a demonstration on the car. My family has purchased 3 vehicles from there and there is a reason we keep going back. More

I called because I was concerned that I was in compliance with my warranty. Though the miles driven were well within the recommended limit, I have owned the car for six months. The person I talked to at firs with my warranty. Though the miles driven were well within the recommended limit, I have owned the car for six months. The person I talked to at first said I didn't need an oil change, but then came up with something about deposits in the engine or some such, and suggested I come in. The oil change was done, and an additional repair was added to "tune up" my brakes. The employee also suggested I get an alignment and that my windshield wipers were defective. I'm going to have the alignment checked elsewhere. The windshield wipers are working fine, wiping the windshield perfectly. When they need to be changed I will do it myself. I take this as a warning for the future. I will likely check with a lawyer about compliance with my warranty, and get repairs done elsewhere if I can, when they need them. I have had this experience with dealers before, but thought Zimbrick would be different. I have an actual problem with the car, for which it was checked shortly after I bought it. Now it is worse. Nothing was detected, though I reported it runs rough. Now it runs rough and the engine revs up when it changes gear at 60 mph. I want this fixed. This is covered by my warranty. If Zimbrick can do it, maybe someone else can. More

I leased a Honda from this dealership in 2011 and at the time I was very pleased with the deal I got and even though I had a sales person by pass working with me because I was only 18, in the end, I got a g time I was very pleased with the deal I got and even though I had a sales person by pass working with me because I was only 18, in the end, I got a great car and my sales person was great! Really showed that he cared about me and the car that I would be driving. However, now that I am turning in my lease, I have been on the phone more times than not and haven't received a straight up answer as to what to do and how it all needs to be done. I have been transferred and left voicemails and not gotten my phone calls returned, and each time a dead end is reached I get told "I'm so sorry for the inconvenience but my hands are tied and there isn't anything more that I can do." Really aggravating to hear when you don't live close to the dealership, you're least maturity date is approaching, and you are a full time student. I am less than impressed by the quality of customer service that I have received over the past month from Honda and it has made me doubt this entire experience. More

Over the last seven years I have bought three used Zimbrick vehicles with the help of salesman James Skolaski. That really tells the story. Happy with the first purchase, and the way I was treated, I Zimbrick vehicles with the help of salesman James Skolaski. That really tells the story. Happy with the first purchase, and the way I was treated, I looked to James when it was time to buy again. James is not a hard sell kind of guy. Of course he wants to make a sale, but he’s always listened to my circumstances and needs and has been able to put me in a car that’s right for me. He gets my highest recommendation. More