Zimbrick Volkswagen of Madison

Staff is always friendly, helpful, and concerned. I have a lot of faith. In this dealership! I have a lot of faith. In this dealership! More

They were difficult to reach once they had contacted me about recommendations. I called 4 times in 1 hour and when I called main service center, it still only went to voicemail two times. I left another vo about recommendations. I called 4 times in 1 hour and when I called main service center, it still only went to voicemail two times. I left another voicemail and my call was eventually returned. The itemization of charges was unclear. I found a discrepancy in the total charge and was told it was for the disposal of hazardous waste, but that wasn’t listed anywhere. It would be helpful to see all of the charges more clearly to understand the total cost. More

Excellent service every time! They care about their customers and are always helpful and courteous. They care about their customers and are always helpful and courteous. More

excellent service as always, attentive staff and quality work. it usually takes a couple of weeks to schedule service, which i understand. but the staff has been able to accommodate a quicker service when n work. it usually takes a couple of weeks to schedule service, which i understand. but the staff has been able to accommodate a quicker service when needed. More

Simply the best in Madison. The quality of the body work on our BMW and communication were top notch. Dominic is a true professional (and car enthusiast!) which meant a lot to The quality of the body work on our BMW and communication were top notch. Dominic is a true professional (and car enthusiast!) which meant a lot to me. He handled a small issue I had with the repair with no questions asked and turned it around in a few days, he told me they wanted to make it perfect and they did, I was very impressed. This reminded me of why my family has been working with the Zimbrick team on new cars and repairs since the late 70's, they set the standard for customer experience in the Madison area. More

Tremendous, ongoing communication with regard to the status of my vehicle in the service department status of my vehicle in the service department More

Overall good experience. Didn’t make me feel pressured at all, which made for a good buying experience. Didn’t make me feel pressured at all, which made for a good buying experience. More

I had excellent service on my car. Casey was kind, professional, and explained things well to me. Casey was kind, professional, and explained things well to me. More

Honest and professional. They have never tried to sell me anything I didn’t need. They have never tried to sell me anything I didn’t need. More

Trish was very helpful and provided great customer service in our tire replacement for our Jetta service in our tire replacement for our Jetta More