Back

Zimbrick Nissan - Service Center

Madison, WI

4.6
429 Reviews

429 Reviews of Zimbrick Nissan - Service Center

Sort by
January 18, 2024

Service is good no complaints. But to buy a new car. Sales people not very friendly and no customer support More

by kim33wi
Recommend Dealer
No
Employees Worked With
Dylan Olson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Olson
Jan 23, 2024 -

Zimbrick Nissan responded

Hello. Thank you for taking time to leave us a review. We would like to discuss your visit with us in more detail. Please reach out to our service manager, Dave Finco, at 608-316-8957 or david.finco@zimbrick.com. Thank you, Zimbrick Nissan

January 18, 2024

Andy took the time to understand the problem and help the technicians get it resolved More

by YaQuin.Phoenix
Recommend Dealer
Yes
Employees Worked With
Andy
Jan 19, 2024 -

Zimbrick Nissan responded

Thank you, YaQuin! We appreciate the review and look forward to seeing you again!

January 18, 2024

They worked with me to change the oil and rotate my tires. They also did a multi point inspection, was happy with my service More

by MJJAKUBEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Olson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Olson
January 18, 2024

Everyone was great Easy to deal with explained everything. Loaner car was dirty only complaint. More

by ppolenz
Recommend Dealer
Yes
Employees Worked With
Tom Nguyen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Nguyen
Jan 19, 2024 -

Zimbrick Nissan responded

Thank you for the review. We apologize the loaner was not clean, that was not our intent but appreciate you letting us know.

January 18, 2024

Attentive, friendly, and helpful Tom followed up the next day. I truly appreciate that. Satisfied More

by EAHOGAN7654
Recommend Dealer
Yes
Employees Worked With
Tom Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Nguyen
Jan 19, 2024 -

Zimbrick Nissan responded

Thank you for the review! We appreciate it and look forward to seeing you again!

January 18, 2024

The first impression was just ok with the greeting I received but then a young guy pushed through with little experience More

by Weiss.4
Recommend Dealer
Yes
Employees Worked With
Tom Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Nguyen
Jan 19, 2024 -

Zimbrick Nissan responded

Thank you for the 5-Stars!

January 17, 2024

Simple job. Install one part. The price changed 3 times. One week advance appointment. Kept car overnight. Recommended costly unneeded extra service. Ruthlessly More

by jjbogan
Recommend Dealer
No
Jan 19, 2024 -

Zimbrick Nissan responded

Hello Jim. Thank you for taking the time to speak with me today. I'm happy you shared with me your frustrations from your visit. If there is anything I can do to help in the future, please let me know. Thank you, Dave Finco Service Manager Zimbrick Nissan 608-316-8957 david.finco@zimbrick.com

January 17, 2024

Easy to schedule appointments, in and out in about an hour - (or less) wish the waiting area was more comfortable but other than that great experience with great customer service. More

by cckimbrew
Recommend Dealer
Yes
Employees Worked With
Tom Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Nguyen
Jan 19, 2024 -

Zimbrick Nissan responded

We appreciate the review and 5-Stars!

January 17, 2024

I had a good experience. I am a person of few words which w believe best stated my experience. More

by bopowers44
Recommend Dealer
Yes
Employees Worked With
Tom Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Nguyen
Jan 19, 2024 -

Zimbrick Nissan responded

Thank you for the 5-Stars!

January 17, 2024

Already filled out the survey. I thought Tom did a great job of keeping me in the loop. My car was ready when promised. More

by TPFITZ.TPF
Recommend Dealer
Yes
Employees Worked With
Tom Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Nguyen
Jan 19, 2024 -

Zimbrick Nissan responded

Thank you very much! We appreciate your filling out the survey, see you again next time!

...
8
...