Zimbrick Nissan - Service Center

Great service very friendly and helpful The service was great. Waiting for phone call about a guarantee been waiting since Friday for the cold have not received it yet. I've had to make ano The service was great. Waiting for phone call about a guarantee been waiting since Friday for the cold have not received it yet. I've had to make another appointment about a recall and a problem with my dash lights that apparently was not fixed More

Burning oil odor after routine oil change The services that were completed met my expectations: routine oil change, wiper blades replaced and tire rotation. However, shortly after leaving the The services that were completed met my expectations: routine oil change, wiper blades replaced and tire rotation. However, shortly after leaving the service center, I smelled a burning oil odor. I thought it would go away, but it was noticeable over this past weekend when I filled up with gas. What can be done to resolve this? Also, after the tire rotation, I noticed the car drifting to the right more than before. Is it possible that my alignment is off after a tire rotation? Please advise. More

Did not fulfill request-Lied that it was done. Had gone to other dealers for a year, because had to wait two weeks for an oil change appointment for our three Nissans. Thought I would try again. As Had gone to other dealers for a year, because had to wait two weeks for an oil change appointment for our three Nissans. Thought I would try again. Asked service writer to ask that tire pressure be brought up to specs during rotation. He said yes and that they would add an extra pound more than that due to winter temperatures. Another service writer came in when it was done. At that time I asked him if the tire pressure had been adjusted. He did not ask the service person, but said yes, we even added an extra pound due to winter temperatures. Half way back to Stoughton, the driving aid chart on the dash showed the same 29 to 30 lbs. that I was concerned about in the first place. Not the 33 to 34 lbs. that they had lied about. After several transferred calls and two answering machine messages, an hour later I was called back. After apologizing saying they usually always check tire pressure. He said to drive all the way back to Madison to get them filled anytime for free. During the conversation, he started laughing at me and I hung up. After buying and servicing many Nissans since the early 2000’s. I find that Rosen and Janesville Nissan accommodate and treat me a lot better. Maybe bigger isn’t always better. I used to think Zimbrick felt like family. Not any more. Just a number now. More

Poor communication I made an appointment to have an oil and filter change and to have four new tires installed. When I got to the dealership, I was informed that there I made an appointment to have an oil and filter change and to have four new tires installed. When I got to the dealership, I was informed that there would not be time to install the tires. I had to use a loaner and return the following day. Seems I should have had an earlier appointment or been told ahead of time that the work could not be performed when scheduled. Very disappointing. Also surprised that the vehicle was not washed since in previous visits it had been and at the other dealership I use the washing does occur unless I indicate I don't want a wash. More