Zimbrick Nissan - Service Center

Great people and facility, adapted to these trying times. Friendly staff, social distancing, keys in a sealed bag, even a single use pencil for a signature. Left the car in front of entrance gate and picked u Friendly staff, social distancing, keys in a sealed bag, even a single use pencil for a signature. Left the car in front of entrance gate and picked up outside as well. More

Everything was great. Super friendly staff. Very accommodating under the covid circumstances. Had a great experience and will come back again. Only part they missed was the car wash and vacuum, but accommodating under the covid circumstances. Had a great experience and will come back again. Only part they missed was the car wash and vacuum, but it’s all good and hopefully they’ll hook it up next time. Thanks guys. Sincerely, Healthy Nissan Frontier Driver More

Got some great service in these trying times from the service crew. Thanks for helping me out. Dave was a great help and the service dept worked great to get the car back in a timely manner service crew. Thanks for helping me out. Dave was a great help and the service dept worked great to get the car back in a timely manner More

Horrible experience to say the least. Took in my 2019 Murano for splash guard repair. Manager David told me that they did not have shuttle services due to the Covid-19 and that he could only have one Cus Murano for splash guard repair. Manager David told me that they did not have shuttle services due to the Covid-19 and that he could only have one Customer inside at a time. I was wearing my mask and he “manager” was not. All the talk about precaution he himself wasn’t even wearing masks etc. I had to walk in the rain and it was extremely cold! Than, I had to UBER my way back to pick up my vehicle as it started pouring rain and was windy so I could not walk back. Sent an email to Jeff Zapp the “Boss” about my horrible experience and all he did was made an excuse for David. No apology was given just excuses. I will never ever go back as I will share my horrible and LACK of customer service experience to everyone I know! The sad part...Jeff Zapp state’s that they did have Shuttle services after all and the manager David was wrong. Still NO apology at all. You guys are horrible and you preselect whom you want to wait in the building and who you want to use your so call “precautions speech” to. Karma will come for you! I certainly hope your mothers, daughters, nieces doesn’t ever experience this type of callous treatment at your dealership. My husband and I both are in the medical field as we traveled here to Madison And I am so disgusted with my first experience with you all. So sad and so unprofessional. I have been in the Nissan family for many years, I have also traveled to different states and NEVER have I had to deal with such horrible individuals. More

Only they did not read the instructions right which was to check the tire pressure light cuz it was permanently not on and told me the check engine light was on! Since they rotated the tires I assumed the to check the tire pressure light cuz it was permanently not on and told me the check engine light was on! Since they rotated the tires I assumed the tire pressure was not a problem! They were thorough and very courteous! More

I have always received excellent service at Zimbrick. The employees are extremely kind and helpful. I am so glad that I am taken care of and made safe@ employees are extremely kind and helpful. I am so glad that I am taken care of and made safe@ More

As always, staff were very responsive and helpful. I appreciated the extra measures to keep my car sterile and us safe. Wish I had remembered my coupon! appreciated the extra measures to keep my car sterile and us safe. Wish I had remembered my coupon! More

Zimbrick Nissan did a wonderful job at practicing social distancing and sanitary procedures. They also did a wonderful job at getting me a rental vehicle while my car was being worked on. distancing and sanitary procedures. They also did a wonderful job at getting me a rental vehicle while my car was being worked on. More

After numerous diagnostics test they finally found the problem, manager of service was very emphatic to my situation. In would recommend this location and return myself problem, manager of service was very emphatic to my situation. In would recommend this location and return myself More

Good service and my car was completed on time. Everyone was very professional! I will return for future service. Everything done on my car was done very well! was very professional! I will return for future service. Everything done on my car was done very well! More