Zimbrick Nissan - Service Center

Warranty Safety Recall work not completed as scheduled I scheduled my car for Warranty Safety Recall at 7:00 AM so there would be plenty of time to complete the service. The rep called me at 3:00 PM to tel I scheduled my car for Warranty Safety Recall at 7:00 AM so there would be plenty of time to complete the service. The rep called me at 3:00 PM to tell me they had not done the repair and I would have to wait to the next day to get the work completed. What is the point of scheduling the work to be done if the service department ignores the schedule. I had to rearrange my schedule to accommodate their inability to stick to a schedule. More

I left my vehicle there on 7/6 asking for inspection to check what’s wrong with my windshield wipers after I got the windshield replaced at the glass department on 6/25/2020. Glass department said they did check what’s wrong with my windshield wipers after I got the windshield replaced at the glass department on 6/25/2020. Glass department said they didn’t touch anything and I would have to go the dealer’s main shop to get a diagnostic done because it could be a motor problem and if the inspection found anything related to the windshield replacement they’re willing to pay for whatever cost. I brought the vehicle in and explained my situation and showed the service advisor the problem. I was told the inspection fee would be around $100 some dollars. I agreed and left my car there. Then in the afternoon Advisor called and informed me the inspection is complete and they did find the motor was not functioning and needs replacement, he can order the part and get it replaced then after tax would be around $450 and if I get it fix the inspection fee would be waived. After I confirmed it’s not related to the work the glass department did I agreed to get it fixed and pay out of pocket. He called back in 10 minutes and said he’s new and got it mixed up, the inspection fee would not be waived but he can give me a $50 discount, I said okay I understand. 7/7/2020 he called again and told me the motor is replaced and the windshield wipers are still having the same problem (still not moving on low and medium speed, only high), then the tech did a “careful” inspection and found a mouse nest. I said if it’s not the motor’s problem I want my old motor and I’m not willing to pay for the new motor, he said it’s already in my car, I said if my old part still works why would I pay for a new part. He said he would need to talk to the manager and get back to me because the manager is on vacation. He called later and told me it’s been arranged they’ll take out the new motor and return it at no cost and back to square one with the inspections since it was diagnosed wrong the first time, I just need to pay for the initial inspection fee. 7/8/2020 he called me and told me the mechanic did more testing and figured out the IPDM is the problem and needs replacement, it would be around 800 dollars. I asked him multiple times because I want to make sure this time it’s the right diagnosis and it’s indeed the IPDM’s problem, he said yes, just need to get that replaced. I told him I would need to think about it and call him back. After careful consideration I decided not to get it replaced at the shop right now and called him back around 2:14pm and said I will be picking up my vehicle, he told me it won’t be ready until 4:30pm, I said okay. I went to the shop with my dad and paid the inspection fee but before I leave I wanted to confirmed the diagnostic is correct and it’s indeed the IPDM’s problem because I want to be sure I don’t have to spend any more money on diagnostic and the report the shop provided is valid. Staff said they can only guarantee if I get the IPDM replaced at Nissan then they’re doing the correct job and it will fix the problem, but later changed the narrative to even if I do fix it at the shop it might still not fix the wipers problem then it need further diagnostic and further inspections and probably need to replace something else and then that’s another cost. So I won’t know my real total for fixing the wipers because they’re not 100% sure. It already went from an estimate of 450 to 800 and you’re telling 800 might still not be the solution? I left and emailed the manager who give me a call the next day stating his team is very young and he’s gonna help me sort things out, he said he talked to the technicians and they cannot be sure the wipers will work after replacing the IPDM because he didn’t do a complete inspection of the wires using pin point testing but only a visual inspection because maybe he’s rushing. He offered me to take my vehicle back and have other senior mechanics to take a look. My car was there for 3 days and they didn’t have time to do a complete inspection like they should in the first place, but instead they just decided to perform something like “oh, it might be this one part so I’m not gonna check the other parts”. I have no problem paying for the inspection work under the condition it’s performed fully and found the real problem. I don’t need your advisor asking me about my job and try to explain it in a ways that’s more “relatable to me”. I understand everything fine. And one advisor said that’s how all inspections work, I need to pay since the tech spend time on my vehicle and it’s not like I pay him more if they got the job well done. What? So what I’m paying for then if you can’t guarantee you’re doing your job correctly? I asked for my refund since the shop cannot find correct diagnosis for the car and manager said no refund because tech spend “hours” working on the car. Well then it’s your shop’s responsibility to pay your mechanics, not my responsibility to pay if he didn’t get his job done and the correct diagnosis! When I asked to speak to higher management he agreed for the refund and ask me “don’t come back to the shop anymore.” I was so angry I was shaking after I hung up the phone. No worries, after I get my refund I’ll never go back to a dealer with poor service and expertise I no longer trust. But your poor service needs to be known by others because no customers should be treated like this. More

We made an appointment for 11 our car was not even looked at until 3:30 after I called Grant xxxx poor management Grant said he call you back at until 3:30 after I called Grant xxxx poor management Grant said he call you back More

Had my car in for an oil change at 9:30am and it wasn’t ready until 5pm, and had very poor communication throughout the day. ready until 5pm, and had very poor communication throughout the day. More