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Zimbrick Nissan - Service Center

Madison, WI

4.6
429 Reviews
Call Service Center (608) 663-1122

429 Reviews of Zimbrick Nissan - Service Center

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September 28, 2023

Work done quickly and loaner car was great. Only thing is when giving a loaner car staff should show customer things like how to open gas filler door etc. More

by neesyfran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Zimbrick Nissan responded

Thank you for the feedback and 5-Stars, we appreciate it!

September 25, 2023

Great people. ..great customer service. I bought my Nissan Murano there and have it serviced there too More

by JKALLERUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Meinholz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Wilmot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Ruffolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Zimbrick Nissan responded

Thank you for the 5-Stars!

September 24, 2023

I needed to have new brakes put on my car and Zimberic got me in quickly and the service was great and got my car back when they said I would. Everyone was friendly. More

by redmillion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Zimbrick Nissan responded

We appreciate the kind review! Glad to hear we were able to get you back on the road in a timely manner. We look forward to seeing you again!

September 23, 2023

Does an excellent job and gets everything up to point and there all very friendly people More

by houa_xiongster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2023 -

houa_xiongster responded

Your Great

September 17, 2023

They honored a free oil change offer I had received in the mail, even though I do not own a Nissan. Very impressed with this. I will consider this dealership when/if i purchase my next car. Even the ser More

by Bernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Bach
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Sep 19, 2023 -

Zimbrick Nissan responded

Thank you, Bernie! We are happy to assist you and look forward to seeing you again!

September 11, 2023

Rude customer service, didn’t follow instructions left on paper at drop box, overcharged me. Overall bad work, rude employees, and over charged. Would give zero stars if I could. Go anywhere but here. More

by Kevin Richardson
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Poole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Olson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Zimbrick Nissan responded

Hello Kevin. We are sorry to hear where you had your vehicle serviced did not follow the instructions you left on your drop off paperwork. We've searched our records and cannot find a recent visit to Zimbrick Nissan. Since you have not been here, we find it unfair to tag all of our service staff in a 1-star review. In fact, had your vehicle been here for service, you'd find our staff very prompt and courteous to our customer requests. In the future, we'd love for you to visit us and find out first person how outstanding our loving care service is and what Zimbrick has become known for.

September 09, 2023

Great service and finished before expected. Explained everything. Have been dealing with dealer for several years. More

by JO27DEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Zimbrick Nissan responded

Thank you for your continued support and 5-Stars! We appreciate you!

September 04, 2023

You overcharged me for the tires. They are 310 on the Bridgestone website, not 383. More

by brian.lecloux
Recommend Dealer
No
Employees Worked With
Dylan Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Olson
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Sep 06, 2023 -

Zimbrick Nissan responded

Hello Brian. Thank you for your review. However, we do not feel the low star rating is very fair. The Bridgestone tires we installed on your Titan were $393.40 each prior to install. We have a promotion currently for buy 3 tires and get the 4th for $1. Additionally, Nissan had an instant rebate you received for $120 off the purchase and install of 4 tires. Lastly, Bridgestone had its own mail in rebate of $70 on the purchase and install of 4 tires that you qualified for. Mount and balance of 4 tires is $80. Prior to tax and including the rebates, the tires we installed on your vehicle are $1,071.20. Bridgestone does in fact offer the same tires we installed on your vehicle for $308.99 each. Purchasing 4 tires from Bridgestone’s website prior to shipping and install, would have been $1,235.96. Over $150 what you invoiced with us. We are also able to price match tire quote from all of our competitors in the area. If you ever receive a cheaper tire quote than us, please bring it in and we’ll not only match it, we’ll take an additional 5% off. Our vision is to be the recognized leader in delivering outstanding customer service through outstanding employees.

September 01, 2023

Great professional service! Making an appointment was easy! Dylan was nice and knowledgeable and efficient! More

by bren8212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Zimbrick Nissan responded

Thank you for the great review! We appreciate the 5-Stars

September 01, 2023

Staff was very kind and helpful in a stressful situation! Very professional. We will be bringing our truck back for maintenance services!! More

by tricoreswim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gentleman that checked us out was very pleasant
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Sep 01, 2023 -

tricoreswim responded

Thank you!

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