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Zimbrick Nissan - Service Center

Madison, WI

4.6
429 Reviews

429 Reviews of Zimbrick Nissan - Service Center

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June 25, 2024

Did work on car, now want $178 to determine if it's their fault for the "clunking noise". Had to a certified mechanic and verified. They "beat around the bush" and not stand behind the work and want more $$ More

by pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Finco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Poole
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Zimbrick Nissan responded

Hello Patricia. Thank you for leaving us another review. As we discussed previously, we stand behind all of our work and there is a warranty that is included to cover all work we perform. We asked to have your vehicle returned so we could inspect your concern. If the clunking is related to the fluid leak we corrected, we would warranty the repair. If it is not related then you would be responsible for the technicians time to inspect your vehicle. You declined to bring your vehicle in for a Nissan Master Technician to inspect. If you would like to discuss this further, please reach out to our service manager. Thank you.

June 07, 2024

Very pleased with the service we received at zimbrick Nissan they are always very professional More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Finco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2024

I was great immediately by Andy, my service advisor. He was prepared to proceed with the service and advised me of the waiting area and the approximate time it would take. It was finished as planned and More

by rgvitense0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

Tom was very upfront and honest Didn't try to push extra work items for my car Zimbrick are fast and efficient. A good bang for my buck. More

by Stephenpaul_57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Finco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024

Staff was extremely helpful to work with and communication was top notch. I will be going back to Zimbrick Nissan. More

by valariankohout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024

Helpful staff, & I was provided a loaner the day I called requesting service, which was done the next day. More

by katiefrisch
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

Great service, Tim was always keeping me updated as to what was going on and gave me all the information right up front of what needed to be done on my car More

by xzero737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

I showed up 10 minutes early and they got me in right away kept me informed and I was in and out in less time than expected More

by TAMMY33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

they were very helpful without being overbearing . Even at the 5 000 mile oil check washed and vacuum the inside. More

by karenbailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Starin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Meinholz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Finco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

Honest group didn’t push any unnecessary repairs. The cookies were very good. Have a nice day More

by robert.sindermann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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