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Zimbrick Nissan

Madison, WI

Overview
Employees
Reviews
Vehicles
4.6
629 Reviews
Zimbrick Nissan celebrates its local heritage as a family-owned and operated right in Madison, Wisconsin. That means residents from Sun Prairie to DeForest and beyond can discover the reliability and integrity of our staff and our brand. Browse a vast new and pre-owned inventory of Nissan cars, trucks, and sport utility vehicles (SUVs). And ask our esteemed brand specialists questions to identify the car that best fits your needs. Enjoy unrivaled customer service and a dynamic test drive, which are two factors that have helped us thrive for more than half of a century. So stop by 5330 High Crossing Boulevard in Madison, WI, today!
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5330 High Crossing Blvd

Madison, WI

53718

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Showing 629 reviews

February 22, 2024

Very nice, no pressure to buy, very knowledgeable Flexible with when I could pick up my car and finish the paperwork More

by wkrichardson
Recommend Dealer
Yes
Employees Worked With
Quince Maly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quince Maly
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Feb 23, 2024 -

Zimbrick Nissan responded

Thank you for the review and 5-Stars! Enjoy your new vehicle!

February 22, 2024

I was asked to pay more than my original price due to a mechanic completing extra work than I did not authorize. More

by TerryMartine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Finco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Poole
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 14, 2024

Very helpful and great customer service Very clean and service was quick and scheduling was easy More

by Ashley.dischler
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 15, 2024 -

Zimbrick Nissan responded

Thank you, Ashley! We appreciate the review!

February 13, 2024

Good, I was surprised an oil change takes an hour and a half, but that is because I have never been there before. More

by besenji
Recommend Dealer
Yes
Employees Worked With
Dylan Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Olson
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Feb 15, 2024 -

Zimbrick Nissan responded

Thank you for the 5-Stars!

February 09, 2024

Efficient and timely. Clean car was a welcome bonus! I was very happy with my service More

by Marybender555
Recommend Dealer
Yes
Employees Worked With
Dylan Olson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Olson
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Feb 12, 2024 -

Zimbrick Nissan responded

Thank you for the review!

February 09, 2024

All good Lol Are you hooooooman Guess not You are a crazy computer with no soul More

by MAJMEYERS
Recommend Dealer
Yes
Employees Worked With
Dylan Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Olson
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Feb 12, 2024 -

Zimbrick Nissan responded

Thank you!

February 06, 2024

5 Star until last service visit. Missing lug nut from previous rotation, disingenuous service manager Dave Finco, told 2 different stories about tire damage, and incredibly disappo More

by KEATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Finco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David office manager?
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Feb 13, 2024 -

Zimbrick Nissan responded

Hello Kevin. We understand the missing lug nut is our fault and installed a new one at no charge. During your visit we completed a multi-point inspection we found the right front tire pressure lower than the other tires. During further inspection your technician found a wire had punctured your right front tire in a spot that is not recommended to be repaired. We rotated your tires as requested which moved the damaged tire to the rear. Therefore, if the tire goes flat during driving, it does not affect the steering and the driver can safely navigate to the side of the road. We also cut the wire to a shorter length to avoid the wire from hitting anything and being removed from the tire unintentionally. The recommended solution to the damaged tire is a new set of tires. It was discussed during your visit that if you approve a new set of tires there would be no charge for a tire rotation. Due to your frustration, we did not charge you for a tire rotation and did not install a new set of tires. We also provided you a video showing you of the damage to the tire. We do this so you have documentation and video evidence of what is going on. We understand you were frustrated you were not informed of the damaged tire and walked out to see your vehicle prior to the tire rotation, but we hope you understand we try to keep the service visit moving to avoid delays to anyone’s schedule. Our mission is to provide each customer with a safe and reliable vehicle through Loving Care Service.

February 06, 2024

I was told I needed to replace my entire engine because of the timing chains. When I asked if we could just replace the timing chains, I was told they didn't want to do the work IF the engine was beyond re More

by EMILY.SHARP
Recommend Dealer
No
Employees Worked With
Andy
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Feb 13, 2024 -

Zimbrick Nissan responded

Hello Emily, Thank you for taking time to discuss your visit with me. I completely agree with you on more options should be offered and more information provided on our service recommendations. I'm hoping we can get your extended warranty to provide assistance with the repairs. If there is ever more I can do for you, please do not hesitate to reach out. Dave Finco Service Manager Zimbrick Nissan 608-316-8957 david.finco@zimbrick.com

February 06, 2024

Dylan was very helpful and knowledgeable. He was able to answer any questions I had regarding my oil change as well as potentially getting tires with him in the future. Overall a great experi More

by Obrienbr213
Recommend Dealer
Yes
Employees Worked With
Dylan Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Olson
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Feb 07, 2024 -

Zimbrick Nissan responded

Thank you for the review and 5-Stars, we will look forward to seeing you again!

February 03, 2024

Vehicle was fixed and completed very timely. Associate was personable and knowledgeable. Overall a good experience More

by SARAH.CUMMINGS
Recommend Dealer
Yes
Employees Worked With
Tom Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Nguyen
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Feb 05, 2024 -

Zimbrick Nissan responded

Thank you, Sarah! We greatly appreciate the kind review!

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