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Zimbrick Hyundai Eastside - Service Center

Madison, WI

4.6
383 Reviews

383 Reviews of Zimbrick Hyundai Eastside - Service Center

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November 23, 2023

Great service and communication at East Hyundai. Much better service and experience than having my Santa Fe serviced at West Hyundai. More

by GLSCHLENDER
Recommend Dealer
Yes
Employees Worked With
Ryan
Nov 27, 2023 -

Zimbrick Hyundai Eastside responded

Thank you for the 5-stars! We appreciate it and look forward to assisting you in the future!

November 23, 2023

Very friendly. Car was washed. Would definitely pass the word on what a pleasant experience. More

by tkick0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hellgeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Zimbrick Hyundai Eastside responded

Thank you for the kind review!

November 19, 2023

I know the brand well so I like to hear more specifics. I get that from them so I can make a final decision quickly. More

by DONNA.FOX816
Recommend Dealer
Yes
Employees Worked With
Steve Wendlandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Wendlandt
Nov 21, 2023 -

Zimbrick Hyundai Eastside responded

Thank you, Donna! We appreciate the review!

November 18, 2023

The last three times I’ve went for oil change I come home and some other part on my car isn’t working or is broken. More

by MELINDABABCOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Hellgeth
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2023

Brought in my Santa Fe because of a gas leak. Needed a new gas tank installed. Zimbrick gave me a quote of $3,600. I took it to another mechanic nearby and had it fixed for $1,700. The quote by Z More

by gnelson20
Recommend Dealer
No
Employees Worked With
Ryan Hellgeth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Zimbrick Hyundai Eastside responded

Hello Gary. The quote we provided you reflected certified Hyundai parts, we did not quote after-market or used parts. The quote was also a worst-case scenario due to the age of your vehicle as well as the amount of corrosion we saw. We didn't know how many of those parts would have been needed until we got into the repair. We wanted to be up front, so you would not be surprised by additional cost if additional parts were needed. Please let us know if you need any further assistance. Thank you.

November 15, 2023

Thank you so very much for getting my car in and completing everything in a timely manner and for showing your great example of service. From start to finish was great. More

by Jenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wendlandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Zimbrick Hyundai Eastside responded

Thank you, Jenn! We appreciate your kind review and look forward to assisting you in the future!

November 14, 2023

Superior service! My car needed work done and all was completed professionally and on time More

by Hanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wendlandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Zimbrick Hyundai Eastside responded

Thank you, Hanna! We appreciate the wonderful review!

November 14, 2023

I had to wait 10 weeks for an appointment. When I brought in the vehicle after those 10 weeks, it was 2,000 miles over the factory warranty. I was told everything would be out of pocket since More

by Kjansenwi
Recommend Dealer
No
Employees Worked With
James
Nov 15, 2023 -

Zimbrick Hyundai Eastside responded

Hello James. We understand your frustration with Hyundai but unfortunately, the decision to authorize warranty repairs has to come from Hyundai and cannot be made a dealership level. Please let us know if we can be of assistance in the future - Happy Holidays!

Nov 15, 2023 -

Kjansenwi responded

My frustration is that there was a 10-week wait to get an appointment. At the time I called I was told the vehicle (a 2021 Hyundai Palisade) was under bumper-to-bumper warranty. After that 10-week wait (which was not my choice), the vehicle was then 2,000 miles over the warranty. I find it extremely concerning that a vehicle that was purchased brand new from Hyundai would not be covered by the warranty simply because the mileage was over due to use during the wait period for an appointment. I think Hyundai should be ashamed of this decision. I cannot in good faith recommend a company that treats customers this way.

November 10, 2023

Very good service and very helpful. Good communication and was caring. Thank you very much More

by jeannehilton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Calverley-Saaf
Nov 13, 2023 -

Zimbrick Hyundai Eastside responded

Thank you for the great review! We appreciate the 5-Stars!

November 07, 2023

Steve greeted me as soon as I arrived at your dealership. He kept me abreast of the services I required and of those need special attention. when was discovered that the wrong part was received, a no charge More

by David Luck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wendlandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hellgeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breaan Ruffolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Dodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Zimbrick Hyundai Eastside responded

Thank you, David! We appreciate your continued support and look forward to seeing you again!

Nov 08, 2023 -

David Luck responded

Zimbrick Hyundai Eastside is my favorite service location!

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