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Zimbrick Hyundai Eastside - Service Center

Madison, WI

4.6
383 Reviews

383 Reviews of Zimbrick Hyundai Eastside - Service Center

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January 13, 2024

I have been very pleased. When I bought it, sales was great. Service has been good. One time the wrong part was ordered. More

by P. J.
Recommend Dealer
Yes
Employees Worked With
James Calverly
Jan 15, 2024 -

Zimbrick Hyundai Eastside responded

Thank you for the 5-Stars!

January 13, 2024

Kyle was absolutely wonderful and on top of everything in order to get my car done and processed quickly! Fantastic experience More

by Skelly
Recommend Dealer
Yes
Employees Worked With
KYLE
Jan 15, 2024 -

Zimbrick Hyundai Eastside responded

Thank you for the kind review and 5-Stars!

January 03, 2024

Timely oil change. Rotated tires which I didn't need and didn't sync new garage remote to car remote button. More

by jojoprisk
Recommend Dealer
Yes
Employees Worked With
Ryab Hellgeth
January 01, 2024

While I purchased my car from a different dealership, I took it to Zimbrick Eastside Hyundai when the engine unexpectedly died at 95,000 miles. Steve wendlandt was my service advisor from start to finish More

by Lindsay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wendlandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Zimbrick Hyundai Eastside responded

Lindsay, thank you so much for sharing your story. It's wonderful to hear of the great experience you had with Steve, especially during what could have been a very stressful situation. We look forward to seeing you again!

December 10, 2023

I’m a recent widow and have never been responsible for our car maintenance. I’m grateful knowing I can trust Zimbrick and help me navigate all this. Steve is such a help to me and answers all my questions More

by PRICHERT4809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wendlandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Zimbrick Hyundai Eastside responded

Thank you for the kind review! We appreciate the 5-Stars!

December 03, 2023

Easy to make an appointment, polite and knowledgeable staff, comfy waiting room. I would recommend More

by nancy.mcculley.cl
Recommend Dealer
Yes
Employees Worked With
Ryan
Dec 04, 2023 -

Zimbrick Hyundai Eastside responded

Thank you for the 5-Stars! We look forward to seeing you again!

December 02, 2023

The service is excellent. The waiting time to get an appointment is usually long, a month or more, which is not ideal. More

by jale.ga
Recommend Dealer
Yes
Employees Worked With
Steve Wendlandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Wendlandt
Dec 04, 2023 -

Zimbrick Hyundai Eastside responded

Thank you for the 5 -Star review!

December 02, 2023

Absolutely awesome They were very respectful, nice, they answered all of my questions. They did a great job of explaining everything More

by CESICAXEL
Recommend Dealer
Yes
Dec 04, 2023 -

Zimbrick Hyundai Eastside responded

Thank you for the 5-Star review!

November 30, 2023

I was very happy with the services provided and the explanation when finished. Waiting area was comfortable also. More

by KAY7
Recommend Dealer
Yes
Employees Worked With
Don't remember but he was very personable and nice.
Nov 30, 2023 -

Zimbrick Hyundai Eastside responded

Thank you, Kay! We look forward to assisting you in the future!

November 30, 2023

Kind and friendly but don't have my parts there. It is disappointing to have come back to get my parts. More

by bad8172004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Wendlandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hellgeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Zimbrick Hyundai Eastside responded

Hello. We're happy to hear you think our Service Team is kind and friendly however, we're sad to see the 2 Star rating for our dealership. We hope you understand we do our best to stock as many parts as we can but, some have to be ordered from Hyundai. Once the parts arrive, we will reach out and schedule your follow up appointment. Thank you.

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