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Zimbrick Buick GMC - Service Center

Madison, WI

4.7
368 Reviews

368 Reviews of Zimbrick Buick GMC - Service Center

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June 28, 2020

Quality A prompt and thorough experience with the car done on time and all the items on the list complete with an inspection of other areas also. More

by MICHAEL53597
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Cotter, Jeff Fountain
Jul 01, 2020 -

Zimbrick Buick GMC responded

Thank you for the great review! It was a pleasure to service your vehicle. We hope to see you again soon. Be well.

June 26, 2020

Took care of me without an appointment They have been very kind to us. We are elderly and we appreciate their kindness. We have to bring the car back for a test because our air is not rig More

by MALLARSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Dodge
Jul 01, 2020 -

Zimbrick Buick GMC responded

We would love to help you out with your Air Condition concern, please give Kyle Dodge a call and Lets discuss the concern and some options for diagnosis. Thank you!

June 19, 2020

Very friendly and attentive to completing needed repairs or maintenance. The staff is very informative and helpful. Facility has a nice customer waiting room while paying attention to COVID-19 ptrecautions. More

by WILLNOT0
Recommend Dealer
Yes
Employees Worked With
Chris Cotter, Jeff Fountain
Jul 01, 2020 -

Zimbrick Buick GMC responded

Thank you for the 5-star review!

June 19, 2020

Chris is always great! Very nice and professional. Answers all of my questions and my service is completed in a timely manner. Much appreciated, thank you! More

by KLINGZ1
Recommend Dealer
Yes
Employees Worked With
Chris Cotter
Jul 01, 2020 -

Zimbrick Buick GMC responded

Thank you for a 5-star review! We hope to see you soon.

June 16, 2020

It’s obvious that you folks are not at full staff yet. Missed the vacuuming of interior. But understand. Continue to appreciate the courteous treatment of your team members More

by JKAPPLING
Recommend Dealer
Yes
Employees Worked With
Kyle Dodge
Jul 01, 2020 -

Zimbrick Buick GMC responded

We are so sorry we are not able to provide all the amenities that we have in the past, and our customers are used to. We are diligently working to get back to full staff while keeping our employees and customers safe and healthy. Although we certainly try to wash each and every service vehicle, our staffing levels don’t always allow that to happen. Thank you for being a loyal Zimbrick Eastside customer, we look forward to seeing you again soon, and hoping will be back To normal staffing levels so we can wash and vacuum every car again.

June 11, 2020

Easy to get appointment and was able to get right in. Service was excellent and upfront. Everyone was very helpful. Would come back to Zimbrick. More

by bwhite4536
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Fountain
Jul 01, 2020 -

Zimbrick Buick GMC responded

Thanks! Your time is important, so we strive to be as accommodating as possible.

June 11, 2020

Very pleasant service department check-in staff. Service department check-in area and waiting area in showroom very clean and accommodating. Appointment was for oil change, multi-point vehicle More

by mkeverson60
Recommend Dealer
Yes
Employees Worked With
Jeff Fountain
Jul 01, 2020 -

Zimbrick Buick GMC responded

Thank you for the great review! We are glad to hear you had a great experience. We hope to see you again soon.

June 09, 2020

After an unfortunate experience I had with Zimbrick GMC service, their service manager regained my business by owning up and correcting their mis-step. We all occasionally fail to perform at our best. And More

by MUTTRPH
Recommend Dealer
Yes
Employees Worked With
Service manager , Chris Cotter
Jul 01, 2020 -

Zimbrick Buick GMC responded

Thank you for the review!! Come back and see us soon.

June 09, 2020

There isn't much to say they all so professional and just great folks to do business with if you need a new vehicle or just service these guys are great a special thanks go out to the service team and More

by Bob
Recommend Dealer
Yes
Employees Worked With
Andy Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Cotter, Jeff Fountain, Kyle Dodge
Jul 01, 2020 -

Zimbrick Buick GMC responded

Hi Bob! Thank you for the 5-star review. We are so happy to hear you had a great experience with our Zimbrick Buick GMC staff. We hope to see you again soon.

June 05, 2020

Very professional and friendly. I was impressed he remembered my mom....a long time Zimbrick customer. I brought her car in to be checked out....regular maintenance. More

by Spottedhaus2003
Recommend Dealer
Yes
Employees Worked With
Chris Cotter
Jul 01, 2020 -

Zimbrick Buick GMC responded

Thank you for the 5-star review!

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