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Zimbrick Buick GMC - Service Center

Madison, WI

4.7
368 Reviews
Call Service Center (608) 241-1122

368 Reviews of Zimbrick Buick GMC - Service Center

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October 13, 2023

Service was good & professional. They keep you up to date on where things are. Pleasant waiting area. More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Gordee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2023 -

Zimbrick Buick GMC responded

Thanks, Sarah!

October 08, 2023

Due to a mixup, service took twice as long as it should have. Zimbrick compensated us nicely, but it would have been nice to have been kept informed. More

by LOSHESSES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Esse
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Zimbrick Buick GMC responded

We appreciate the feedback!

October 08, 2023

Quick and easy Quick and easy, friendly people and faces Was able to explain everything with my car More

by Rachelline9
Recommend Dealer
Yes
Employees Worked With
Adam Gordee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Gordee
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Oct 09, 2023 -

Zimbrick Buick GMC responded

Thank you for the review!

October 07, 2023

I have always been pleased with customer service at Zimbrick. They do a lot to keep me coming back! More

by Kel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Gordee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrett Esse
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Zimbrick Buick GMC responded

Thank you, Kel! We appreciate the 5-Stars and kind review!

October 06, 2023

Extremely nice and friendly. I had an emergency situation and they kept me well informed and got me going sooner than anticipated. Plus they washed my car. Very appreciative of a More

by jim.christopherson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Gordee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Zimbrick Buick GMC responded

Thank you, Jim! It's wonderful to hear that your vehicle was taken care of quicker than expected, we appreciate the 5-Stars!

October 05, 2023

This was my first time at the dealership for service and it was a great experience Garrett E. Answered all my questions and concerns I brought my vehicle in for one concern and the technician found another More

by Dancyaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Esse
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Zimbrick Buick GMC responded

It is wonderful to hear of your great experience with Garrett. We appreciate you taking time to leave us this review and give us 5-Stars!

October 04, 2023

Oil change and tire rotation took over an hour and a half. I could change my oil in 15 minutes. More

by Lilkiefer10
Recommend Dealer
No
Employees Worked With
Kody Kuchar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kody Kuchar
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Oct 04, 2023 -

Zimbrick Buick GMC responded

Luke, We certainly apologize that this service visit took longer than normal. That certainly is not our intention. I agree, the oil change should take about 15 minutes, but add the tire rotation, complete vehicle inspection and the car wash and those additional things all add time. We also noticed some things on your vehicle that we thought you should be aware of, and getting estimates together added some more time. You are still correct, 1.5 hours for the service that we performed is not acceptable, and we apologize for that. We strive to be the best of the best each and every day, but occasionally we get overwhelmed with work and that’s gets away from us. You have serviced your truck with us for years, and we certainly appreciate being your service provider of choice and will focus on being better going forward.

October 02, 2023

Friendly and efficient. I was kept informed as I waited. Will come again for service in the future. More

by LORISMYTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Esse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Zimbrick Buick GMC responded

Thank you for the review! We look forward to seeing you again!

September 28, 2023

Our finance person was quick with our paperwork. He was not pushy. But explained any questions we had. More

by KWOLFGRAM
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Another Finance person.
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Sep 28, 2023 -

Zimbrick Buick GMC responded

Thank you for the 5-Star review! Enjoy your new vehicle!

September 26, 2023

My wife and I always receive great service from Buick Eastside. Love buying my cars from Jeff Schumann. He is always focused on taking great care of my wife and I. I will buy another car from him in the More

by mikewells1267
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Zimbrick Buick GMC responded

Thank you for the review! It's wonderful to hear of your great experience with our Service Department as well as your purchase history with Jeff, we look forward to seeing you again!

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