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Zimbrick Buick GMC - Service Center

Madison, WI

4.7
368 Reviews

368 Reviews of Zimbrick Buick GMC - Service Center

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November 17, 2023

Always do a great job. I would highly recommend them for any of your vehicle needs. More

by TRW100
Recommend Dealer
Yes
Employees Worked With
Garrett Esse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett Esse
Nov 17, 2023 -

TRW100 responded

I would highly recommend them for any of your vehicle needs.

November 17, 2023

They disregarded an appointment and their responses are not acceptable. Their policy of cramming in walk in/waiters while ignoring appointment times is not acceptable More

by Jon64
Recommend Dealer
No
Employees Worked With
Garrett Esse
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett Esse
Nov 22, 2023 -

Zimbrick Buick GMC responded

I sincerely apologize for your frustrations. When you dropped your car off the night before for your appt., there were no notes on your night drop envelope that you were expecting your vehicle back a certain time. There was no mention of needing it completed at a certain time when we made contact with you. I tried to explain to you how our appt. system works, but you didn’t give me a chance to explain our process that works, and we have been using for years. You have been servicing with us for years, and we certainly appreciate your business and would like the opportunity to explain in detail on how we schedule our drop off cars as well as the cars customers are here waiting for. 2 different schedules, and they both work very differently but also very efficiently.

November 16, 2023

Very good people to work with. Good deals. Good information and easy to understand.A great experience. Thanks More

by Muskychuck77
Recommend Dealer
Yes
Employees Worked With
Rich Swenson, Bob in fia
Nov 16, 2023 -

Zimbrick Buick GMC responded

Thank you for the 5-Stars!

November 16, 2023

It took a long time for the parts to come in, but in the end Zimbrick did a great job repairing the car and honoring our warranty. We were very happy with the service department. More

by evanravenstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kody Kuchar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

evanravenstein responded

Thats ours

Nov 16, 2023 -

evanravenstein responded

Thats ours

Nov 16, 2023 -

Zimbrick Buick GMC responded

Thank you for the 5-Stars and review! We look forward to seeing you again!

November 14, 2023

Cody’s customer service was excellent. He let me know they were running behind and he apologized for that. More

by gengeseth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kody Kuchar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Zimbrick Buick GMC responded

Thank you for the review, we appreciate it!

November 09, 2023

Zimbrick GMC Eastside Madison are the nicest people ever. Their sales staff will do anything for you and help you with anything you need. Andy Hammond was my salesman and he went out of his way to make sure More

by GMC To the bone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Glover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom McConnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Klade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pfanku
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coya Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrett Esse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Zimbrick Buick GMC responded

Thank you so much! We appreciate the honest review and hope you enjoy your new vehicle!

November 08, 2023

Kody was there right when I opened my door, let me know where to go for his desk, lead me to the rest area and explained the charges. However I have been at other dealers who go though the multi-point ins More

by alex.k.earhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kody Kuchar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Zimbrick Buick GMC responded

Thank you for the feedback and review!

November 07, 2023

The work performed has been very good. I usually get me vehicle back at a decent time. I haven't had any situations where I had to bring my car back for the same problem yet. More

by philliplandon80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Gordee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Zimbrick Buick GMC responded

Thank you for the kind words, we appreciate the review!

October 31, 2023

Disappointed with cost of repairs, communication, and worked performed. Still having issues with gears not displaying correctly Beyond disappointed. More

by Philpope.mobiletech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Esse
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2023

Awesome service recommended friends to take there vehicles to have maintained . Customer sevrvice always answers questions. More

by Christinedominguez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coya Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Zimbrick Buick GMC responded

Thank you for the kind review!

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