Zeigler Toyota of Racine

Elvis, our salesman was OUTSTANDING! ! He bent over backwards to help us. He even answered questions right when the dealership opened. The finance lady was WAY TOO PUSHY!! She tri ! He bent over backwards to help us. He even answered questions right when the dealership opened. The finance lady was WAY TOO PUSHY!! She tried talking us into maintenance agreement that we didn’t want. There were a lot of bada bing, bada booms coming from her. I would hire her in a minute to sell swamp land in Florida. She just was not for us. More

Don't shop there. .. I was not told about markups until I got there. They lie about other dealers having markups also. I heard about this before I went there and I did .. I was not told about markups until I got there. They lie about other dealers having markups also. I heard about this before I went there and I didn't want to believe it but it's true. More

Beware of the unadvertised dealer markups (around 20%) on new cars, the $500 security tracker fee, the $2500 'ceramic coating' and the other supposedly mandatory fees they add. Expect to pay 50% more than th new cars, the $500 security tracker fee, the $2500 'ceramic coating' and the other supposedly mandatory fees they add. Expect to pay 50% more than the "Smart Price" on their website for a new car. More

Awesome dealership. Helpful people. Darone and Joe and rest of the staff were extremely understanding, patient and courteous. Highly recommend this place. Helpful people. Darone and Joe and rest of the staff were extremely understanding, patient and courteous. Highly recommend this place. More

Great dealership. Helpful people. Noah and Brad were extremely helpful and understanding. Highly recommend this place. Helpful people. Noah and Brad were extremely helpful and understanding. Highly recommend this place. More

Buyer Beware! !! I went to purchase a new vehicle several weeks ago at Ziegler. They didn’t have the vehicle in stock but was in transit. They informed me of the p !! I went to purchase a new vehicle several weeks ago at Ziegler. They didn’t have the vehicle in stock but was in transit. They informed me of the price and showed me a sheet with what it would cost at the end. They already add $4999 for the dealer mark up but then added ZGuard for $2500. I asked about that and Mitch told me all the cars come with it so it’s automatic. I said I am not paying for it so it was taken off. They told me they only do $1,000 or more for a deposit. I put down the deposit and they wanted me to go to financing right away. I asked why would I fiancé a vehicle before I even have it. So they quickly changed their tune and said they would notify me when it’s in. I received a call yesterday from Mitch letting me know it was in and would be ready by the end of the day. I then told him I couldn’t make it in by the end of the day but could make it this morning at 9am. I was on my way when Mitch called me and said financing would not be available until 10am. I told him I was on my way and needed to look at the car before purchasing anyways. I looked at it and he said he needed to take it to get it washed and the mats put in. So it was not ready! Then I sat there for a long time and was waiting for financing and no one not even the sales Manager Dakota even acknowledged me sitting there. All the sales people ignored us and were in the sales managers office where they could clearly see us sitting. Finally they said my car was ready and I went to look at it and there was mud on the floor mat, door frame and door. Clearly a bad delivery. Dakota did take care of it when brought to his attention after we were there for 1 he and 45 min and looking for him. Still nothing with finance yet. Finally got in with Brad the very rude finance manager that informed us he has been in the business for 31 years and he is very shady. He told me about the gap insurance and told me he is required to include it since I am financing from Toyota. He then said if I refused it could change my interest rate. This I know is illegal. He did get me in the end after he was pushing all the paperwork through I got home and noticed I signed paperwork for LoJack. I didn’t even know what this was and had to look it up. Never even told me it was and it was not a requirement to purchase. Very shady dealership so be aware if you are purchasing a vehicle from them. More

Darone is a sweetheart and was quite patient with me. He earned his 5 stars. Noah is like the sun, you can’t look directly at him. You won’t be able to think about cars. He was pleasant and I apprecia He earned his 5 stars. Noah is like the sun, you can’t look directly at him. You won’t be able to think about cars. He was pleasant and I appreciated the concern he had about his employees well being. Sophia was the cherry on top. She was a joy. Thank you Ziegler Toyota More

I don't think an oil change should take over an hour to complete. Probably took longer for the representative to upsell maintenance that I didn't come in for. All the recommendations seemed real expensiv complete. Probably took longer for the representative to upsell maintenance that I didn't come in for. All the recommendations seemed real expensive. More

Everything goes well every time I go to this dealership. the employees knows what they doing. the employees knows what they doing. More

Do not go to Zeigler Toyota unless you want them to take advantage of you. I wish I could leave zero stars, but I can’t. My car was declared a total loss in early January and I was in desperate need of a ne advantage of you. I wish I could leave zero stars, but I can’t. My car was declared a total loss in early January and I was in desperate need of a new car, as I travel for work. I contacted the dealership in search of a new car. The individual I spoke to informed me that they had two cars on the lot, but they would go fast and they did not take deposits to hold cars over the phone. Fair enough. She also told me that if the cars were sold by the time I came in, another allocated 2021 model with my desired specs would be coming in soon and I could place a deposit on it in person. I came into the dealership and sure enough, the cars on the lot were sold. The person I had spoken to was off that day, so I worked with Josh. We test drove a car and I explained that I wanted to put a deposit on the allocated car that was coming in. One thing leads to another and I ended up purchasing the car, providing a down payment instead of a deposit. The dealership assured me that the car would come in two weeks and was documented as such in an email from Fiona. Weeks go by and the car is still “in transit.” I called the dealership every week for an update, because they didn’t think it prudent to contact me when they learned of delays. I was always the one to reach out for any update on the car. I understand that the car market is insane and delays are a dime a dozen, but communication was abysmal. The second week of delays, I asked the woman I spoke to why I wasn’t informed of the delay. She stated that the dealership typically does not do this. I then asked that they do inform me of any updates, and she stated that she would make a note on my profile. After that, I still had to be the one to reach out for updates. I ended up escalating this issue with Toyota customer service and they informed me that it is the dealership’s responsibility to provide updates. When I spoke with the sales manager, Jacob, he said that it is not their responsibility to provide updates. When I informed him of what Toyota said, he quickly changed his tune, but not for long. I had called on a Monday to ask for an update, and of course, the car was delayed another week. I asked Jacob why I wasn’t informed of this delay, and he said, “Well, I’m sorry that I didn’t call you right when we opened. I haven’t even checked yet.” I found that interesting, as I would imagine a sales manager would check their inventory as one of their first duties. Delays kept occurring and I found myself needing to make my first payment to Toyota Financial Services and I still did not have my product. Toyota informed me that it is the dealership who would need to make a change to the loan life, which staff at Zeigler denied. They always directed me back to Toyota when I asked to change the loan life. I fortunately found an available car on the lot with the same specs at a different dealership and I called Zeigler to cancel the contract. I spoke to Noah regarding this matter, and he told me that they would be keeping 5% of the total sale as a cancelation penalty. I told him that in Wisconsin, a contract can be canceled penalty free if the car has not been delivered within 15 days of the anticipated delivery date according to the DOT (it had been over a month at this point). Noah specifically told me that “the DOT won’t do anything about this.” Regardless, I demanded the cancellation of the contract. Suddenly, Zeigler could pay my first car payment and could offer me a loaner car! I still demanded the cancellation. After the contract was canceled, I filed a complaint with Wisconsin DOT regarding the 5% penalty. Guess what? I won the dispute and the State forced Zeigler to return the penalty that they insisted they could keep. Shady things are happening here, so do yourself a favor and take your business elsewhere. More