Zeigler Toyota of Racine

I was treated fairly and courteously by all of the staff at Gentile. I was also very pleased with my experience with both Mr. Mink & Theresa in the finance department. Both were professional, knowledgeabl at Gentile. I was also very pleased with my experience with both Mr. Mink & Theresa in the finance department. Both were professional, knowledgeable, informative and very helpful. I liked that Mr. Mink did not apply a lot of pressure to "buy today." It was nice that my new car came with a full tank of gas. It was also nice that Mr. Mink-- introduced me to the service personnel, set up a reminder regarding my first oil change and also made a follow-up call to be sure that I was happy and not having any problems with my new vehicle. More

This was my very FIRST new car purchase - and the whole experience couldn't have been better! The test drive with Mike Hogan was a blast, he gave us a very thorough explanation of all my new Camry had to o experience couldn't have been better! The test drive with Mike Hogan was a blast, he gave us a very thorough explanation of all my new Camry had to offer and he did this with great enthusiasm. Mike was patient with our questions, and gave us hands on experience with all the apps and cellphone connections without making us feel stupid - I have really impressed my kids with my knowledge of all this technology! Every person we dealt with at the dealership (Mike, Kevin, Theresa, Scott and the guy who held the door :) treated us with respect and offered help, it was refreshing to see such great customer service. GREAT JOB!! More

I to had a bad experience with the finance person Theresa Clemens. She was extremely aggressive about trying to sell the extended warranty. She was very hard sell. We purchased the extended warrant Clemens. She was extremely aggressive about trying to sell the extended warranty. She was very hard sell. We purchased the extended warranty and the very next morning called Theresa to cancel it. We were told the paperwork hadn't even gone in and it would be removed. Well, it has still been added to my balance at the bank. We spoke with Kevin and he also assured us it would be removed. This experience has not been good. I feel I was deceived and am extremely unhappy. More

This was my fourth lease with Gentile. Dave Paulson handled all the paperwork efficiently and I was pleased with both the car and the price. When I picked up the car, Dave was very accommodating abo handled all the paperwork efficiently and I was pleased with both the car and the price. When I picked up the car, Dave was very accommodating about removing the I-Pass for me, and he went over the features of the new model with me. Dave followed up on my satisfaction level within a few days. More

First off Steve and Kevin where great to deal with. Took time to find vehicle my fiancé liked. But ten days after buying a car it would not start. Yes, I know used car,things happen. Receptionist took my n time to find vehicle my fiancé liked. But ten days after buying a car it would not start. Yes, I know used car,things happen. Receptionist took my name and number and assured us the used car manager would be calling us right back. Two hours later still no phone call. After having to leave my daughter at the hospital alone to go get another car from home,drove keys to dealership and asked Clay (used car manager) to tow it in and look at it for me. He was unwilling to do anything. Just looked at me and said used car as is. What do you want me to do about it! I even told them I knew we would have to pay to get it fixed. So took to a shop I use all the time. Starter was bad (can't blame gentile). But my mechanic told me car was unsafe to drive because the rear differential seals had been leaking all over the rear brakes and saturated them. These had been leaking for quit some time my mechanic told me. Needed to fix these in order to be safe driving this vehicle. So another 400 dollars more beyond the starter price. Don't they really inspect these cars before they sell them? Can't get any replies from the used car managers. Can't really say I'd go back. To bad I love toyota and wanted to buy a new tundra from them. Think I'll take my business somewhere else. Somewhere where service is important. And where they inspect their used cars like they should before selling them. Thinking of contacting fox 6 news. Maybe they can get some answers. Have heard many complaints about the poor service from them now from many people. Too bad. Wish I was writing a good review. More

We had a very good experience.......Dave Paulson was very informative and helped us to make the right choice and get the car we wanted. Nicest sales person we had ever worked with before. informative and helped us to make the right choice and get the car we wanted. Nicest sales person we had ever worked with before. More

I do realize that most people only write reviews when they have had a bad experience, so I would like to start my review with the positive. Dave was an awesome salesman. He answered all of my question an they have had a bad experience, so I would like to start my review with the positive. Dave was an awesome salesman. He answered all of my question and was very knowledgeable about the new Scion tC I was buying. He took into consideration all of my needs and treated me far. He also explained in detail all the pricing and financing aspects. Now, I began having trouble when I was told I could refinance the car after I went through the dealerships banks. I was preapproved though another bank with a different and much lower interest rate. I was told by Theresa that many people refinance after going through the dealership. Being a younger person this was the first time I had ever bought a car on my own. I know dealerships are known for misleading the buyer, but I wish that on the financing end they would have better explained all of the fine print. Long story short when you finance tax, title, gap insurance and all the add-ons, banks will not cover that after the car is purchased. So now I have to wait until I have paid down my car to what it is worth before I can refinance at a rate I can actually afford. When I called the dealership and left Theresa a message, she never called me back. I explained in the message that I had some questions and was a little confused. When I later drove to the dealership to discuss my concerns she looked at me as if I was crazy. She was very rude and became defensive when I began asking her questions on the sales floor, and instead of taking me into any office she verbally insulted me as if I was a idiot. I believe I was taken advantage of by the finacial end of the business. Sales wise I have no complaints. I do not appreciate the way I was treated after I had already purchased the car. More

A wonderful experience. Kim is a great sales professional. She's very thorough with great customer service attitude. The entire purchase process was very smooth and very efficient - unlike our p professional. She's very thorough with great customer service attitude. The entire purchase process was very smooth and very efficient - unlike our past experience with other dealers. Everyone there is very friendly including the Services department. Wish they could have done a better job in cleaning the new car. It's not bad but could be better. :-) More

Walked in, test drove 2 vehicles, traded mine in and purchased a new Rav 4 in a few hours. Phil was friendly and helpful. Price was in line with internet prices at other dealers. Phil got the color v purchased a new Rav 4 in a few hours. Phil was friendly and helpful. Price was in line with internet prices at other dealers. Phil got the color vehicle with options we wanted in a couple days. Only thing I didn't get was a free lunch. More

Jim Nielsen has integrity and honesty not always common in car salesmen. He worked hard to find us the Highlander in Blizzard Pearl that we wanted and at a great price. I chose him because when I called he in car salesmen. He worked hard to find us the Highlander in Blizzard Pearl that we wanted and at a great price. I chose him because when I called he was straight up with a great price and was easy to deal with, no attitude because I was a female. We are very happy with our experience. More