Zeigler Subaru of Schererville - Service Center

The service was good but I think that they could have been better at communicating with the costumer better. They were supposed to call me when my car was ready but I had to call them to find out about m been better at communicating with the costumer better. They were supposed to call me when my car was ready but I had to call them to find out about my vehicle. It was a good thing to that I called because I would have probably had to wait to get my vehicle back much longer than expected. I think they should plan better if they are going to be busy with lots of costumers. More

Everything was accomplished in a very professional way! The service writer was excellent , very courteous, kept informed of progress, and diagnosis of problem which I had requested they diagnosis. Don't fin The service writer was excellent , very courteous, kept informed of progress, and diagnosis of problem which I had requested they diagnosis. Don't find many like him! More

Every time I come in I have a bad experience. I told to the manager. I’ll be going in to get some of these issues resolve hopefully. the manager. I’ll be going in to get some of these issues resolve hopefully. More

Can't even change oil right. I took my car here for oil changes a couple times in the 18 months or so when I decided not to do it myself. Each time it came back with drain plugs s I took my car here for oil changes a couple times in the 18 months or so when I decided not to do it myself. Each time it came back with drain plugs so tight I had to fight to remove them. Seeing I use a torque wrench and tighten the oil plug to 33 with a crush washer, like it should be, and I can remove my replaced oil plugs without a fight, what is up with the lack of proper skills? Regardless, I won't be back. these two oil change times were your test. You failed. I can only imagine what would happen with the lug nut torque during rotations and brake jobs and then if I had a flat tire I needed to change. I have two local shops that I trust, and have not screwed up in 20+ years. Foad they will now get all of my business. More

Awful Please do not take your car to this dealership. My husbands car has been here for over a month and they have no idea what is wrong with it. They do Please do not take your car to this dealership. My husbands car has been here for over a month and they have no idea what is wrong with it. They do not return phone calls, nor give you updates. The one time they finally called us back the only thing the manager cared about was telling us that it will not be covered under warranty as my husbands car is modified. We never once said we had a problem with paying, we just want his car fixed. Another time my husband took his car here the service manager decided to stick his pen in my husbands windshield where the crack was and said "this won't be covered, sorry". This was very unprofessional, and unnecessary. Thankfully corporate agreed, and was more than willing to accommodate for this awful service managers actions. If you care about your cars, and want answers please do not waste your time at this dealership. More