Zeigler Subaru of Lafayette - Service Center

60,000 Check-Up From start to finish, the Service Dept made this a very easy experience. Quick check-in, with an explanation of what was going to be done, the use of From start to finish, the Service Dept made this a very easy experience. Quick check-in, with an explanation of what was going to be done, the use of a loaner vehicle - since it was anticipated that service would take 2 days - and quick check-out! More

This dealership could use a little more organization in the service department. Double checking their work would avoid problems for customers. It’s not always bad. the service department. Double checking their work would avoid problems for customers. It’s not always bad. More

I was able to get my car in for a low tire pressure. The service department evaluated and found the cause. Replaced the tire and had the car ready in no time. I love the prompt service!!! service department evaluated and found the cause. Replaced the tire and had the car ready in no time. I love the prompt service!!! More

I had an oil change appointment on 6/23/20 for my Outback. I was appalled that NO ONE at Bob Rohrman Subaru was wearing a mask. That is unacceptable given the current COVID 19 health concerns. No Outback. I was appalled that NO ONE at Bob Rohrman Subaru was wearing a mask. That is unacceptable given the current COVID 19 health concerns. No one in the service department or waiting area or sales area of the dealership had one on. An oil change sticker was not put in my windshield like usual either. I will take my Subaru business and service else where from now on. I took my Honda for the same oil change service the next day to a dealership in Avon. They were so much better with regards to welcoming me, following up while my vehicle was getting worked on, and everyone was weak mask. They talked to me in person instead of calling me. They had plastic coverings on my seat and steering wheel too. It was so much better. More

Great dealership with good service. Even washed my car for free. We bought our 2016 ford flex from them a few months ago an this was the free oil change. for free. We bought our 2016 ford flex from them a few months ago an this was the free oil change. More

Recall Only time to use facility is if it is a recall of mandated Subaru dealer repair. Will not use dealership.for anything else.I will not purchase from h Only time to use facility is if it is a recall of mandated Subaru dealer repair. Will not use dealership.for anything else.I will not purchase from here in the future either. More

Excellent Overall Service It was easy to schedule online. I received email reminders about my appointment and a phone call the day before to finalize what was to be done. I w It was easy to schedule online. I received email reminders about my appointment and a phone call the day before to finalize what was to be done. I was taken care of promptly when I arrived with my car. A last minute request I made was accommodated. I was given text updates during the day and got my car back at the time promised. Ashlee was a great More

Service Team is Extremely Helpful The service team has always been extremely helpful with any questions and/or service I've had/needed. the best place to go in the Lafayette area for The service team has always been extremely helpful with any questions and/or service I've had/needed. the best place to go in the Lafayette area for service. More

Express Service is not Express When Subaru bought that new service center for Bob, Express was no appointment, pull right in for oil change etc and the first time I did it went fast When Subaru bought that new service center for Bob, Express was no appointment, pull right in for oil change etc and the first time I did it went fast and smooth. Second time (less than a year later) the girl behind the counter talked at me like I was evil incarnate as how dare I pull my car in here without an appointment. It took 2 months to finally get an appt. time that worked for me (no fault on Rohrman) and I was on time. Austin asked if I wanted a car wash, told him as long as that is included, he said yes, I asked how long all this would take and he said 45 minutes. Just shy of 2hr.s my car was done but not washed. If you tell me it will take 45mins then I consider 1hr acceptable. If I set up an appointment for 10am, would you still let me in if I showed up at 11?? Stop calling it "Express"! More

Not good. I went in because my tire pressure light had been on. They claimed to have fixed it, but it has still been on for over a week. When told about the continued problem, I received no response. been on. They claimed to have fixed it, but it has still been on for over a week. When told about the continued problem, I received no response. More