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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,102 Reviews

1,102 Reviews of Zeigler Subaru of Lafayette - Service Center

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July 15, 2020

My recent visit went well, the representative was polite and effecient. Waiting was spaced for proper seating. My service was done promptly and I received a free car wash. More

by HJWEDWARDS
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the positive review! We appreciate you trusting Bob Rohrman Subaru with your vehicle's service needs and we look forward to your next visit!

July 14, 2020

11111 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 More

by MCRHYNARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 15, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to leave us a review - it is much appreciated by all of us here at Bob Rohrman Subaru, and we look forward to your next visit!

July 11, 2020

Took my car here to get the speaker fixed. They put in a new speaker and apparently didn’t test it because the issue was not resolved. More

by BRENTONCOALGREGORY
Recommend Dealer
No
Employees Worked With
Jenny Scott
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Zeigler Subaru of Lafayette responded

Hello – we appreciate you bringing this to our attention and would like to speak with you in greater detail. If you could please give us a call at 765-588-9583 and ask to speak to our Service Manager, Karalee Sollars, it would be greatly appreciated. Thank you.

July 10, 2020

Always quick and painless. I always get a reminder prior to my appointment. My car was ready within the time they estimated. I appreciate the ease of having my car serviced. More

by CLVAUGHN7677
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the kind review! Your business is greatly appreciated by all of us here at Bob Rohrman Subaru, and we look forward to your next visit!

July 10, 2020

Windshield replacement. Scheduled thru your service dept., then farmed out to third party which resulted in some confusion..Total time involved resulted in more hours than wa More

by thegordons0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pilatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Shillings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Zeigler Subaru of Lafayette responded

We apologize for the confusion, and appreciate you taking the time to share this feedback. We will be addressing your comments with our team and hope you'll consider giving us another chance in the future. Thanks again.

July 10, 2020

Long wait I came in for an oil change for my new Subaru. It was over 2-1/2 hours from drop off to leaving the dealership. I understand there was a problem w More

by AHORVATH1959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Austin Denny
Jul 13, 2020 -

Zeigler Subaru of Lafayette responded

Hello – we regret to hear of this experience and appreciate you taking the time to bring it to our attention; we will be addressing your comments with the appropriate parties and hope you’ll give us a chance to improve in the future. If there’s any additional feedback you’d like to share, please don’t hesitate to give us a call at 765-588-9583 and ask to speak to our Service Manager, Karalee Sollars. Thank you.

July 08, 2020

Great! I took my 2020 Outback in for service (oil change which is free the first time). Everyone was very pleasant and helpful. I even got a carwash. More

by jkfisher149
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 09, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to leave us a review! We appreciate you coming to visit us here at Bob Rohrman Subaru, and we hope to see you again!

July 07, 2020

Great job ...very helpful and efficient. Got me in and out. Only spent a little time in the comfortable customer waiting area. Tori ran the oil change podium and was great to work with. More

by KEVINMKLINKER
Recommend Dealer
Yes
Employees Worked With
Tori 5 stars, Shane Starrett
Jul 08, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the kind review! We appreciate you choosing Bob Rohrman Subaru for your service needs, and we look forward to your next visit!

July 07, 2020

Oil change and windshield replaced. Problem that they left stains on the interior of the car when doing windshield replacement. The black smudges all around the interior of the windshield. No issues More

by PDOWNINGKNAPP
Recommend Dealer
No
Employees Worked With
Jenny Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Zeigler Subaru of Lafayette responded

We appreciate you bringing this to our attention, and taking the time to speak with us yesterday. If you have any further questions or concerns, please don’t hesitate to give us a call at 765-588-9583 and ask to speak to our Service Manager, Karalee Sollars. Thank you.

July 02, 2020

Came in to get my oil changed and Karalee and her team took great care of my car! Work was done in a timely manner and everyone was super friendly! Bob Rohrman Subaru is EXTRAordinary! More

by BB14
Recommend Dealer
Yes
Employees Worked With
Nicole Garrett, Tori Darden, Austin Overly
Jul 06, 2020 -

Zeigler Subaru of Lafayette responded

Wow, thank you so much for the incredibly kind review! We appreciate you coming to visit us here at Bob Rohrman Subaru and we hope to see you again in the future - take care!

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