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Zeigler Subaru of Lafayette - Service Center
Lafayette, IN
1,102 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,102 Reviews of Zeigler Subaru of Lafayette - Service Center
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August 18, 2020
Wonderful, did everything I asked for and more. I went for an oil change and to check on some engine lights and everything was taken care of. for an oil change and to check on some engine lights and everything was taken care of. More
by PACKARD
Verified CustomerEmployees Worked With
August 15, 2020
Corey is always a good worker and we so appreciate him and Jenny was great so kind professional and done a great job this was our first time to meet her and work with her and Jenny was great so kind professional and done a great job this was our first time to meet her and work with her More
by CAROLYN.DEWITT
August 15, 2020
Went in for a oil change and tire rotation. They told us we have 8 stripped lug nuts. You are the only company that has rotated the tires in the past. We all know you are the ones who stripped them. No I we have 8 stripped lug nuts. You are the only company that has rotated the tires in the past. We all know you are the ones who stripped them. No I do not recommend your company. More
by Mrskaren1985
Employees Worked With
Denny
August 14, 2020
Excellent service Scheduled a visit for a recall, which was done expeditiously and in excellent fashion. Also offered to update the radio and found the alignment off. Scheduled a visit for a recall, which was done expeditiously and in excellent fashion. Also offered to update the radio and found the alignment off. All service done in great shape! Jenny was my rep and did an excellent job! More
by JOHNBNMRL
Employees Worked With
August 11, 2020
Jenny offered the best customer service I have received at Subaru. She was very polite and helpful. She kept me update on the process of my vehicle throughout the day! Thank you Jenny for all of your t at Subaru. She was very polite and helpful. She kept me update on the process of my vehicle throughout the day! Thank you Jenny for all of your time and service. More
by DRJOHNSON0412
August 06, 2020
Taking care of my car. I was pleasantly surprised at the attention and care the service personnel took for me and my Outback. Although the wait was more than I expected due I was pleasantly surprised at the attention and care the service personnel took for me and my Outback. Although the wait was more than I expected due to the 60K service due, I was able to get a loaner car that allowed me to go for lunch and at the same time, experience one of the new Outbacks and their new features. Thanks SUBARU. More
by CRHPJH
August 04, 2020
Good job The staff were organized and professional. Time in/out was quick. Social distancing and masks were practiced in the waiting room. Car was washed and r The staff were organized and professional. Time in/out was quick. Social distancing and masks were practiced in the waiting room. Car was washed and ready to go when the service was complete. More
by Jeff V
Employees Worked With
Tori ?
August 03, 2020
Had to replace a tire. Pretty sure it could’ve been plugged instead. Building waiting area was closed and it was raining. Had to stand outside. There was only one advisor to check in customers so check plugged instead. Building waiting area was closed and it was raining. Had to stand outside. There was only one advisor to check in customers so check in was a bit slow More
by angel19halo
Employees Worked With
Austin
August 03, 2020
Paid 130 dollars for a diagnoses i already know has a check engine light was told that other stuff needed to be done to it brought it in since they opened got no where check engine light was told that other stuff needed to be done to it brought it in since they opened got no where More
by JAGARCIA2697
Employees Worked With
August 02, 2020
appointment I had a scheduled appointment at 8:30 am upon arrival I was told my service would be approximately 90 minutes. 2 1/2 hours later I went to the service I had a scheduled appointment at 8:30 am upon arrival I was told my service would be approximately 90 minutes. 2 1/2 hours later I went to the service desk to find out a technician had not looked at my car. I was told it was still in line to be looked at!!! My oil had been changed and tires were rotated but my car had not been pulled into the bay yet for a diagnosis. At this point I was not happy my appointment was at 8:30am not when ever it was convenient for them. I had another appointment at 12:30 so I told them to bring me my car it was time for me to leave. After requesting my car Tory went to the service desk and talked to a man then came back and said what if we could get your car in now? If they could have gotten it in then they could have gotten it in now. It took the point off losing a customer to get the service department to step up and try to make things right but it was to late. At no time did anyone communicate with me about anything ! Very unhappy with the service department. I work 7 days a week 11 hours a day so it is very hard for me to get my car to the dealership for a service I am on vacation taking time to to get my car serviced before leaving , to go on vacation, wasting my precious time at your dealership. I should have been offer a free tire rotation and oil change after waiting 2 1/2 hours and not getting the service I went for. More
by susan46947
Employees Worked With
Tory
