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Zeigler Subaru of Lafayette - Service Center
Lafayette, IN
1,102 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,102 Reviews of Zeigler Subaru of Lafayette - Service Center
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Verified Customer
January 14, 2023
Tried to charge me for a complimentary oil change and tire rotation. Did offer to run my car through their wash when I called them on it, which I accepted. tire rotation. Did offer to run my car through their wash when I called them on it, which I accepted. More
by Pete
Employees Worked With
Amanda Hall
January 13, 2023
Work done in a timely manner. Punctual and courteous service . Nice that car was cleaned before returning! Punctual and courteous service . Nice that car was cleaned before returning! More
by mseto5293
Employees Worked With
January 07, 2023
Everyone was friendly, courteous, helpful, congenial, & informative. Had no problem talking with anyone I came in contact with. They went above and beyond what some might consider normal. Pleased with st informative. Had no problem talking with anyone I came in contact with. They went above and beyond what some might consider normal. Pleased with staff, my purchase, and the whole process!! More
by Linda'sCar
January 07, 2023
While at the dealership I was taken care of, and notified of any updates while there While at the dealership I was taken care of, and notified of any updates while there of any updates while there While at the dealership I was taken care of, and notified of any updates while there More
by MARYRARDON
Employees Worked With
Kenzie Hughes
January 05, 2023
While I am glad they were able to resolve the issue; it took significant time and effort on our end to get it done. In addition we were charged for services that were problematic at the time of purchase. I took significant time and effort on our end to get it done. In addition we were charged for services that were problematic at the time of purchase. In addition we are now having the same issue again which will require more time and energy to get fixed. More
by ashes.1087
Employees Worked With
January 04, 2023
We were given the runaround for 5 weeks while our car at the dealership for service. They allowed the warranty company to deny the claim, but when I called the warranty company to ask for details, the warra the dealership for service. They allowed the warranty company to deny the claim, but when I called the warranty company to ask for details, the warranty was promptly accepted. The dealership was going to let us pay close to $1000 for something the warranty company accepted and paid in the end. I almost never felt as if the dealership was on my side during the lengthy process. Cory in the service department was the only person who seemed invested in keeping me informed or working FOR me, the customer. My service contact, Joey, was unacceptable in every way and lied to us on multiple occasions that the car was "almost ready" only for us to find out from the tech that the work on our vehicle hadn't even been started. The service manager, Karalee, never attempted to become involved. I had to seek her out when the work was finished just to let her know what had happened over the previous 5 weeks. She was apologetic in the end, but I believe she should have been involved or at least reached out to me once it was obvious that the process had been so problematic. More
by ADAKING
January 04, 2023
Fast service, advisors were nice and knew exactly what I wanted. Definitely would come again. wanted. Definitely would come again. More
by BOYUZ35
Employees Worked With
