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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,102 Reviews

1,102 Reviews of Zeigler Subaru of Lafayette - Service Center

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December 09, 2021

I have received nothing but outstanding customer service every time I have visited this dealership. I have taken my car in for service in everything from routine maintenance to having rear brakes. Never More

by ROBINMONROE68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Belaire, Robert Ramirez, Kenzie Hughes, Ronald Geier
Dec 10, 2021 -

Zeigler Subaru of Lafayette responded

Robin, we are so proud that our team at Bob Rohrman Subaru could provide outstanding service for you! Thank you.

December 08, 2021

Did not even fix recall but did damage my car. The car belonged to my son who is now deceased and I should’ve never trusted them to work on it! More

by jlvandalsen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kenzie Hughes
Jan 03, 2022 -

Zeigler Subaru of Lafayette responded

Hello - please reach out to me directly so that I can address these concerns in greater detail. Thank you, Karalee Sollars, Service Manager, 765-449-8100 or karalee.sollars@rohrmanauto.com

December 06, 2021

Service was excellent! Jenny Scott did an excellent job keeping me informed of any work being completed! More

by JANETSRESLER52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for your review! We're happy that Jenny worked her magic during your recent visit! See you next time at Bob Rohrman Subaru!

December 05, 2021

Service was for a recall--everything went very well. Your demand for 15 words is not appreciated! More

by LYNNECORRIGAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to leave us a review. Unfortunately, the word limit is a DealerRater policy and not our own. We appreciate you coming to visit us here at Bob Rohrman Subaru and hope we can be of service again in the future. Take care!

December 04, 2021

I really like Bob Roman Subaru They are always friendly I really like Bob Roman Subaru They are always friendly and very helpful. They are always on top of things!!!!! More

by COLEENLONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Gray, Kenzie Hughes, Kyle Bandelier
Dec 07, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for this fantastic feedback! We're honored to have you as a Bob Rohrman Subaru customer and look forward to your next visit with us!

December 04, 2021

the employee who helped us was knowledgeable, kind and patient . She was provided information regarding questions I had and answered all my questions. More

by rmbanuelos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Dec 07, 2021 -

Zeigler Subaru of Lafayette responded

This is what we like to hear! We're happy that our team was able to answer all of your questions! Feel free to reach out in the future! -Bob Rohrman Subaru

December 04, 2021

Spoke with Kyle, the service manager. Kyle was considerate, informative, knowledgeable, and polite. The service I received was timely and efficient. More

by BJENN5142
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for the fantastic feedback - Kyle & the team will be so happy to hear it! Your business is greatly appreciated by all of us here at Bob Rohrman Subaru and we hope to see you again next time!

December 03, 2021

The service dept. was fast and friendly, we are looking for our next Subaru and now considering Bob Rohrman. More

by WRDCKELLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes
Dec 06, 2021 -

Zeigler Subaru of Lafayette responded

We're so happy to hear this! Thank you for visiting us here at Bob Rohrman Subaru. We appreciate your positive feedback and hope we have the opportunity to help you with your next Subaru purchase!

December 03, 2021

Very friendly check-in process, though very busy. Honest and thorough. Feedback during service was excellent. More

by BJENN5142
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Dec 06, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for visiting our team here at Bob Rohrman Subaru! We appreciate your positive feedback and hope we have the opportunity to serve you again in the future!

December 03, 2021

I received excellent service I had a warranty plan and it went on without a hitch everything was excellent More

by NEYLENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Kyle Bandelier, Ronald Geier
Dec 03, 2021 -

Zeigler Subaru of Lafayette responded

We're thrilled to receive your positive feedback! Thanks for trusting Bob Rohrman Subaru with your business and please don't hesitate to reach out if there's anything else we can do for you!

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