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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,102 Reviews

1,102 Reviews of Zeigler Subaru of Lafayette - Service Center

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January 02, 2022

They were able to get my car in and out for simple maintenance and I got my first oil change free since I purchased my car through them! More

by LTPOWELL199
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Kyle Bandelier
Jan 04, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for sharing your experience! We appreciate you trusting Bob Rohrman Subaru with your business and look forward to seeing you again next time!

January 01, 2022

This dealership was very clean. Nice environment to wait in for my forester to have a oil change. More

by VEGOGOOCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Kyle Bandelier
Jan 04, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for your 5-stars! We look forward to seeing you next time at Bob Rohrman Subaru!

December 31, 2021

Most welcoming, efficient, and helpful! The technicians always perform the needed work quickly and accurately. The staff goes out of their way to answer questions and keep me posted on work in progress. Pe More

by PSWAILS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Kyle Bandelier
Jan 04, 2022 -

Zeigler Subaru of Lafayette responded

We couldn't have asked for a better review! Thank you for visiting our team at Bob Rohrman Subaru, and we hope to have you as a customer for life!

December 31, 2021

This is the fourth Outback I’ve purchased from Rorhman Subaru. Sales and service is great, but I wish they would start up the popcorn machine! More

by TOHLGREN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Jan 04, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for your loyal business! We're truly grateful for your support and look forward to your next visit with us here at Bob Rohrman Subaru!

December 31, 2021

Did not supply recommended (by Subaru) amount of oil and I had to spend $10 to bring it up to the full mark. I added 3/4 of a quart to get it to the full mark. When I went back, I was told that as long as More

by koppes.m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cannot remember their names.
Jan 14, 2022 -

Zeigler Subaru of Lafayette responded

Our team is disappointed to see the low rating. We appreciate your honest review and encourage you to reach out if you'd like to discuss the situation in more detail. Thank you, Brad Belaire - General Manager - 765-449-8100

December 30, 2021

Good, clean facilities. Answer questions to your satisfaction if you have any. Easy in, easy out. More

by dkschneider53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Kyle Bandelier
Dec 30, 2021 -

Zeigler Subaru of Lafayette responded

Thank you so much for your kind words!

December 29, 2021

Easy to get in for quick simple service like oil change utilizing the quick service lane. More

by SARAHEO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Jan 03, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for visiting us here at Bob Rohrman Subaru! We look forward to seeing you again next time!

December 29, 2021

I needed a new battery and it was 15 minutes to closing on a Saturday and Ron said nope can’t do it then talked to techs and they said they would be happy to help me out and stay over. I was very happy bec More

by DENISEJPEARSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Kyle Bandelier
Jan 03, 2022 -

Zeigler Subaru of Lafayette responded

We're so glad we were able to help you out! Thank you for the great review and please don't hesitate to reach out if we can be of service again in the future! - The Bob Rohrman Subaru Team

December 28, 2021

Girls in the service department are courteous and respectful. Very good at explaining service needs. The time they say is when your vehicle will be ready! They truly value you as a customer. More

by sbrhine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Dec 30, 2021 -

Zeigler Subaru of Lafayette responded

We're so glad to have your awesome feedback and five-star rating! Our team looks forward to seeing you at your next appointment! Thank you for being a Bob Rohrman Subaru customer!

December 28, 2021

There customer service sucks and they don’t care at all. Plus they don’t listen More

by MAXANN.SHEETS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle Bandelier
Jan 14, 2022 -

Zeigler Subaru of Lafayette responded

We're disappointed to read this review, Maxann. We strive for the best care for our customers and regret that wasn't the case this time. I would be interested in discussing the situation with you to determine what occurred and how to improve it. Please reach out to me at your earliest convenience so I can address these concerns. Thank you, Brad Belaire - General Manager - 765-449-8100

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