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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,102 Reviews

1,102 Reviews of Zeigler Subaru of Lafayette - Service Center

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February 03, 2022

If you have a problem with your car, they charge you an inspection fee that is not refundable even if you decide to have them fix the problem, compared to another shops where the inspection fee is applied More

by Danny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kaitlynn Hayward
Feb 21, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for reaching out, Danny. We're sorry to hear of your disappointment and will take this feedback into consideration as we continually work to improve the service we provide to our customers. Please don't hesitate to reach out directly if you have any additional questions or concerns. Brad Belaire - General Manager - 765-449-8100

February 02, 2022

The service person was very friendly and attentive. She was quick to text me when my vehicle was ready to be picked up. Always a good experience getting my car serviced at BRS. More

by ULYIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for being a Bob Rohrman Subaru customer! We're grateful for your continued support and look forward to your next visit!

February 01, 2022

Service has been quick friendly and painless! I feel confident that the work was done to specifications. More

by TGCAS54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for your 5-star review! We look forward to seeing you next time at Bob Rohrman Subaru!

February 01, 2022

All went well with my service took a reasonable amount of time. Waiting area was clean and comfortable. More

by cnattermann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Kyle Bandelier
Feb 01, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for your honest feedback! Our goal is to provide you with a more efficient appointment next time! -Bob Rohrman Subaru

January 30, 2022

Average service. Took 4 hours for oil change. Had to call to see if my car was finished. More

by ALEXGORRINGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No idea
Feb 14, 2022 -

Zeigler Subaru of Lafayette responded

We understand your frustration and appreciate your patience as we navigate staffing issues during these unpredictable times. We would like to help improve your experience and resolve these concerns. Please reach out if you have a moment to discuss this situation. Thank you, Brad Belaire - General Manager - 765-449-8100

January 30, 2022

Very friendly staff that has been very helpful and efficient with my Subaru Outback. Thanks More

by sudloww
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes
Feb 01, 2022 -

Zeigler Subaru of Lafayette responded

It's our privilege to serve you! Thanks for trusting the Bob Rohrman Subaru team with your Outback. We look forward to your next visit!

January 30, 2022

Staff was friendly and helpful. Fixed my problem the first time but had to bring it back because they forgot put the seatbelt tensioners back correctly. But they fixed it right away when it was brought More

by CFROMH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Bandelier
Jan 31, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for your honest review. We hope to provide you with a 5-star experience next time.

January 28, 2022

Everything was great Carra baker was amazing she is my favorite person at the dealership!!!!!! More

by #1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for the kind review - we'll be sure to share it with Carra! Your business is greatly appreciated by all of us here at Bob Rohrman Subaru and we look forward to seeing you next time!

January 28, 2022

Second time taking the car in for transmission problems. 1st time the entire transmission needed replaced (under warranty). Now having same problems, less than three years later. First time they took three More

by ABE.LAUGHLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marty McGlothlin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Kyle Bandelier
Feb 14, 2022 -

Zeigler Subaru of Lafayette responded

Abe, We understand your frustration and appreciate your patience during these unpredictable times. We hope to see you back in the future so we can provide a five-star experience next time. Thank you for your feedback, Brad Belaire - General Manager - 765-449-8100

January 28, 2022

The service is always exceptional and convenient. We will always take our cars to this location. More

by ZN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Kyle Bandelier
Jan 31, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for trusting the Bob Rohrman Subaru team with your service needs! We appreciate your support and look forward to your next visit!

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