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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,102 Reviews

1,102 Reviews of Zeigler Subaru of Lafayette - Service Center

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May 22, 2022

I work for another local dealership but came here the since my vehicle is a Subaru. I came in and the service advisor was very nice and pleasant but never got a receipt for the first service.l, was told More

by d.pietraszek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
May 26, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for the review and feedback. I'm sorry to hear you haven't received your receipt. If you'd still like assistance in acquiring a copy, please feel free to contact me directly. Thanks again, Brad Belaire - General Manager - 765-449-8100

May 20, 2022

They were quick, friendly, and convenient. Praise praise praise praise praise praise praise praise praise. More

by JASON.FREESTON74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Zeigler Subaru of Lafayette responded

Thank you, Jason! We're happy we could help make your visit to our service center a five-star experience! We'll see you next time! - Bob Rohrman Subaru

May 20, 2022

The problem was taken care of and the service was great! I depend on Rohrman to keep my car running well and in good shape! More

by SHELBARNES6
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to share your experience working with our team at Bob Rohrman Subaru! We look forward to seeing you next time!

May 19, 2022

Quick, professional service on our Impreza. Recall work, oil change, and tire rotation completed. Thanks More

by ssmcqueary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to leave us a review. Since it looks like you had a positive experience, would you mind changing the rating of your review to reflect your kind feedback? Thanks in advance!

May 19, 2022

Service was good. Oil change and tire rotation. Didn’t have. I didn’t have a long wait. More

by MALSABOUT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenzie Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for reviewing your recent visit with the Bob Rohrman Subaru team! We appreciate your business, as well as your positive feedback, and hope we have the opportunity to serve you again in the future!

May 19, 2022

The dealership did not have anything to offer to service customers, except water. I had a special coupon that I made the service representative aware of, as soon as I arrived. When the service was done, a More

by JOE@FLOZZIE.COM
Recommend Dealer
No
Employees Worked With
Kenzie Hughes
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for reaching out. I'm sorry to hear that your experience with us was less than satisfactory and will make sure this feedback gets addressed with our team so that we can take steps to improve. If you'd like to speak with us further, please feel free to contact me directly. Thanks again, Brad Belaire - General Manager - 765-449-8100

May 18, 2022

I always have a great experience with Bob Rohrman Subaru! Kenzie Hughes provides extraordinary service and is absolutely wonderful! She always makes sure all of my questions are answered, that I know what is More

by juliaklachner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Zeigler Subaru of Lafayette responded

Hi Julie, thank you for taking the time to share your experience working with Kenzie at Bob Rohrman Subaru! We're so happy that she answered all of your questions and found you an excellent vehicle! We appreciate your review and look forward to seeing you next time!

May 18, 2022

Great service. Advisors kept in touch the entire time the car was in the shop. More

by SPETTINER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for the wonderful feedback! We're happy to have you as a loyal Bob Rohrman Subaru customer and look forward to seeing you again!

May 18, 2022

Bob rhorman suggested that my Subaru, which would get 30-25mpg prior to an exhaust system change, was getting 15mpg after the replacement because it needed a 1300 dollar tune up. Which included things li More

by PHILIPFRIEARY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kenzie Hughes
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Zeigler Subaru of Lafayette responded

Hi Philip, it is hard to hear you have lost trust in our technicians during your recent service visit. We wish the best for all of our customers and am hoping for the opportunity to discuss this with you further. Thanks, Brad Belaire - General Manager - 765-449-8100

May 17, 2022

Always excellent service provided with each visit. The service dept. is freindly and always available to answer your questions. More

by PENNDRAGON69
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kenzie Hughes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Zeigler Subaru of Lafayette responded

Our service team is thrilled that you feel confident coming to Bob Rohrman Subaru for your maintenance! Thank you for rating us five stars!

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