Zeigler Subaru of Lafayette - Service Center

Very friendly staff, accommodating, kept me informed while I was there for my oil change. But… I was charged for a new oil plug as they said the old one had been ruined and needed replaced. I’ve only ha while I was there for my oil change. But… I was charged for a new oil plug as they said the old one had been ruined and needed replaced. I’ve only had my oil changed TWICE…. Both times being at this dealership…. If something happened to it, it must have been done by one of your service guys. ALSO, for the past 2 months, every time I start my car, I get an error message via Starlink. I asked the service department about it while I was there, and was told to just “redo the app and start over”…. Not sure how to do that and it still happens with every start… really thought someone could walk me the unit while I was there. More

Technicians did a good job, but they charged me $25 for a rental for less than 4 hours. Quite silly rental for less than 4 hours. Quite silly More

When I purchased my Subaru from Bob Rohrman with an extended warranty they swore I would get my windshield replaced for free if it cracked. My windshield cracked and I went to Bob Rohrman and scheduled extended warranty they swore I would get my windshield replaced for free if it cracked. My windshield cracked and I went to Bob Rohrman and scheduled for it to get fixed. The warranty claim was not filed and it didn’t get fixed. While I was there I also got an oil change. I had issues with that also Two weeks later the warranty claim was filed and it was going to cost me $400 to get my windshield replaced which is a lot more than free. I went through my insurance instead and got it replaced. After my car got an oil change Bob Rohrman gave me an estimate for my 50,000 mile car with everything my car needed. They stated my car needed brakes, air filter, cabin filter, fuel injector cleaning, spark plug change, differential fluid changed in front and rear diffs. All of that for the small price of $2,700. I took my car to my trusted mechanic for a second opinion we put the car on the lift and checked everything Bob Rohrman stated I needed. After review I did not need anything Bob Rohrman stated I needed. More

Jonathan did an excellent job of explaining the warning signals to me. He took the time to sit in the car with me and show me the different statements as I would see them. signals to me. He took the time to sit in the car with me and show me the different statements as I would see them. More

Always a great experience when I go in with my var for service. In today's world that fantastic! service. In today's world that fantastic! More

Temperature sensor was replaced prior to this service trip. It was necessary to return as it had not been 'computer programmed' which must be done while vehicle is on the road....It now works correctly! trip. It was necessary to return as it had not been 'computer programmed' which must be done while vehicle is on the road....It now works correctly! More

I'm always greeted kindly by staff. The environment is always very well kept and clean. Updates are well given on my services when needed. The environment is always very well kept and clean. Updates are well given on my services when needed. More

Very nice and courteous. Thorough process before repair. Clear communication and very profession attitude. Vehicle fixed nicely Thorough process before repair. Clear communication and very profession attitude. Vehicle fixed nicely More

This car is listed under my husband's name. I have loved this service in the past. My most recent visit took longer than expected and was given a list of things that need to be done to my ve I have loved this service in the past. My most recent visit took longer than expected and was given a list of things that need to be done to my vehicle with quotes. Those items were not needing to be done as confirmed by my husband and another outside source. I feel like because I'm a woman this particular team/manager was trying to take advantage of me. It's making me re-think of where to take my vehicle for service in the future. As for recommendation? It will be given with a warning. More

I appreciate Jeff to bring me back to my office after dropping off the vehicle when I don't have time to wait. Overall service is very good, but I think the price is relatively high side. dropping off the vehicle when I don't have time to wait. Overall service is very good, but I think the price is relatively high side. More