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Zeigler Subaru of Lafayette - Service Center
Lafayette, IN
1,102 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,102 Reviews of Zeigler Subaru of Lafayette - Service Center
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January 10, 2020
Horrible service experience!! I won’t trust another vehicle to this dealer ever! Took vehicle in for a 30 minute oil change and didn’t get it back for two weeks! The technician left the filter loose vehicle to this dealer ever! Took vehicle in for a 30 minute oil change and didn’t get it back for two weeks! The technician left the filter loose and sprayed oil everywhere! Several failed attempts at cleaning the vehicle and now I can still smell oil 4 weeks later! More
by INDIANAOFFROAD
Verified Customer
January 10, 2020
I am upset I had to pay for diagnostics again when my car was towed into service in November for the same symptoms it returned with in December. I think one of the two charges for diagnostics should be cred was towed into service in November for the same symptoms it returned with in December. I think one of the two charges for diagnostics should be credited. More
by DAJOHNSON0
Employees Worked With
Tori
January 10, 2020
Won't go back there Poor communication from the service staff on the progress of a major service. When appointment booked, service was stated to take 5 - 6 hours, but Poor communication from the service staff on the progress of a major service. When appointment booked, service was stated to take 5 - 6 hours, but ended up taking 8.5 with nothing added to the service (in fact we had had the brakes done a month earlier, so the service should have taken LESS time than quoted) More
by GJESSIMAN
Employees Worked With
Terran Patton, Alex Wilson
January 10, 2020
no no no I will never buy again from this dealership or have service done there. The mechanics are more interested in dance moves than changing oil, and the ma I will never buy again from this dealership or have service done there. The mechanics are more interested in dance moves than changing oil, and the manager is on video being a xxxxxxxxx. My lease is up in less than two months and I will never pull onto their lot again. More
by bama6301
Employees Worked With
December 12, 2019
When setting service appointments for customers Service employee needs to be 100% accurate with wait time 5-6 hrs is a lot different from 8-9 employee needs to be 100% accurate with wait time 5-6 hrs is a lot different from 8-9 More
by YeahOK
Employees Worked With
Service department on 12/2 who took my call
October 28, 2019
Great job diagnosing problem and finding it under warranty. Could have charged me and I wouldn’t known the wiser . Thanks again Kailtyn was great warranty. Could have charged me and I wouldn’t known the wiser . Thanks again Kailtyn was great More
by Romneyboy
Employees Worked With
Kaitlyn
October 07, 2019
I left my car Friday evening after hours for oil change service. Saturday Service person told me they failed to gather envelopes. Worthless service department. service. Saturday Service person told me they failed to gather envelopes. Worthless service department. More
by Outback
Employees Worked With
Service
October 03, 2019
We dealt with Austin Overley in the Service Dept. as well as in the sales department. He has been extremely helpful in helping us to understand the computer and operation of our vehicle. The service we rece as in the sales department. He has been extremely helpful in helping us to understand the computer and operation of our vehicle. The service we received today was exceptional and hope Subaru as an exemplary employee. More
by Bobbi
Employees Worked With
Austin Overley
September 24, 2019
Bolt in tire Tori in service was amazing! I had a bolt in my tire (not even a Subaru) and they were more than willing to help me. They had my car for a day and a h Tori in service was amazing! I had a bolt in my tire (not even a Subaru) and they were more than willing to help me. They had my car for a day and a half (initial day of arrival was Wednesday- so a lot sooner than expected) provided me with a loaner car for the time being since my tire had to be ordered and kept me updated on what was happening. I was able to use my Driver Care for the new tire and ended up not owing anything when I left the dealership! Thank you to everyone who made accommodations for me in the time being! More
by towen2
Employees Worked With
Tori Darden, Nathan Bush
