Back

Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,102 Reviews

1,102 Reviews of Zeigler Subaru of Lafayette - Service Center

Sort by
January 10, 2020

Won't go back there Poor communication from the service staff on the progress of a major service. When appointment booked, service was stated to take 5 - 6 hours, but More

by GJESSIMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terran Patton, Alex Wilson
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

Hello – we understand your frustration and appreciate you taking the time to share this feedback. We do our best to complete work within the stated time frame and apologize that we were unable to do so this time around. We will be using your comments to improve the communications we have with our customers, and hope you’ll give us another chance in the future. Thanks again.

January 10, 2020

no no no I will never buy again from this dealership or have service done there. The mechanics are more interested in dance moves than changing oil, and the ma More

by bama6301
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Belaire
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to share this feedback – we will be looking into it further and discussing your comments with our service team. If there’s any additional feedback you’d like to discuss, please don’t hesitate to reach out to our Customer Relations Specialist, Terran Patton. Thank you.

January 10, 2020

The dealership has always done their best to meet our needs. Also John has always been there with any questions or concerns that we've had! More

by Queen B.
Recommend Dealer
Yes
Employees Worked With
John Pilatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the kind comments! Your business is greatly appreciated by all of us here at Bob Rohrman Subaru, and we look forward to your next visit!

January 10, 2020

I came into the dealership and told him exactly what I wanted, and he made sure I got it! My salesmen helped me get the car I always wanted, for an affordable cost! More

by DOMADUDE924
Recommend Dealer
Yes
Employees Worked With
John Pilatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the excellent review! We're glad John had the opportunity to help get you into the car you've always wanted, and we'll be sure to pass along your kind comments to him. Your business is much appreciated by all of us here at Bob Rohrman Subaru and we hope to work with you again in the future!

December 19, 2019

Appt was quick as told. Was asked if wanted a car wash but when I went to get in my car it was not washed. More

by jrtr2rusty
Recommend Dealer
Yes
Employees Worked With
Service Dept
December 12, 2019

When setting service appointments for customers Service employee needs to be 100% accurate with wait time 5-6 hrs is a lot different from 8-9 More

by YeahOK
Recommend Dealer
No
Employees Worked With
Service department on 12/2 who took my call
Dec 21, 2019 -

Zeigler Subaru of Lafayette responded

We totally agree, correct and accurate communication is vital. Please feel free to email our Service Manager Karalee Sollars directly at karaleesollars@gmail.com or call her at the dealership to discuss your experience.

October 28, 2019

Great job diagnosing problem and finding it under warranty. Could have charged me and I wouldn’t known the wiser . Thanks again Kailtyn was great More

by Romneyboy
Recommend Dealer
Yes
Employees Worked With
Kaitlyn
October 07, 2019

I left my car Friday evening after hours for oil change service. Saturday Service person told me they failed to gather envelopes. Worthless service department. More

by Outback
Recommend Dealer
No
Employees Worked With
Service
October 03, 2019

We dealt with Austin Overley in the Service Dept. as well as in the sales department. He has been extremely helpful in helping us to understand the computer and operation of our vehicle. The service we rece More

by Bobbi
Recommend Dealer
Yes
Employees Worked With
Austin Overley
September 24, 2019

Bolt in tire Tori in service was amazing! I had a bolt in my tire (not even a Subaru) and they were more than willing to help me. They had my car for a day and a h More

by towen2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tori Darden, Nathan Bush