Zeigler Subaru of Lafayette - Service Center

I felt this was done reasonably quick given the number of drop ins like me. It was abount 20 minutes longer than I was originally told but they called and let me know it was taking longer drop ins like me. It was abount 20 minutes longer than I was originally told but they called and let me know it was taking longer More

What a wonderful experience today. I was helped in a friendly, professional way. My car was thoroughly checked over. There was even lunch served in the waiting room! friendly, professional way. My car was thoroughly checked over. There was even lunch served in the waiting room! More

Fast friendly service. Service manager went above and beyond to make sure our needs were met. She asked about our service, and stepped up to make sure everything was taken Service manager went above and beyond to make sure our needs were met. She asked about our service, and stepped up to make sure everything was taken care of. More

Last minute oil change I was in town for a visit and needed an oil change. Bob Rohrman Subaru was able to schedule me in the limited time I had available. Worked perfectly I was in town for a visit and needed an oil change. Bob Rohrman Subaru was able to schedule me in the limited time I had available. Worked perfectly. The only negative was the barrage of text reminders and confirmations plus 1 email I received in the 36 hours between when I scheduled the oil change appointment and time of the appointment. It's a little overkill. Service was great. Communication overload, not so much. Thanks. More

Very thorough investigative work on vehicle pulling right by technician. Service department committed to resolving the customer concern and supported the investigation and subsequent work. Result was vehicle by technician. Service department committed to resolving the customer concern and supported the investigation and subsequent work. Result was vehicle with no pull! More

I wish I could leave a better review. But the customer service there is gone. I don’t feel appreciated or welcome there it sucks service there is gone. I don’t feel appreciated or welcome there it sucks More

Interior Front Driver seat torn and ripped Bob Rohrman Subaru Service Department staff along with Service Manager and General Manager lied to the customer. The work paperwork is from Bob Rohrma Bob Rohrman Subaru Service Department staff along with Service Manager and General Manager lied to the customer. The work paperwork is from Bob Rohrman Hyundai-Genesis and does not match the one hour diagnostic paperwork that states Bob Rohrman Subaru, reason; two service department's and two different adresse's. Communication is lacking in all areas. Know one that I have spoken to have given me an honest answer. I have called and left voice messages but apparently the staff do not forward the messages onto the specific person. Staff do not return phone calls promptly or messages. The Subaru Outback vehicle still has a ripped edge seat and a big torn hole in the front driver seat interior. More

Worst experience! Booked appointment in November for a December date when my son returned home from college with his Subaru. Oil change, air bag recall, 25 point inspection, and ordered a replacement key. December date when my son returned home from college with his Subaru. Oil change, air bag recall, 25 point inspection, and ordered a replacement key. They called me right back because they needed payment to order key. I was happy to give them my credit card info. Showed up 6 weeks later for appointment. They had no record of my appointment and they had not ordered key. They kindly did all but said I would need to come back the next week for the key. Frustrating, but what choice did I we have. They told me they hadn’t ordered the key because they had written the credit card info down incorrectly. They then said that they did not know my phone number to call for correct info. But they had called me already to get the card info in November. They said they remembered calling me, but in the same sentence said they didn’t have my number. They did have a second phone number listed and said they called it with no response. But that number was my Mom’s number( it had been her car), and she said no one called her. I picked car up, and paid for the key. I came back a week later for the “30” minute key programming appointment. 90 minutes later I finally got my car back. I had not driven this car except to and from the dealer for these appointments. As I pick up the key the technician says, “ by the way, you have a tail light out and your brakes really should be replaced. “. AAARRRGGHH! Did they even do the inspection the week before? Very dissatisfied and disappointed in Bob Rohrman Subaru. More

Horrible service experience!! I won’t trust another vehicle to this dealer ever! Took vehicle in for a 30 minute oil change and didn’t get it back for two weeks! The technician left the filter loose vehicle to this dealer ever! Took vehicle in for a 30 minute oil change and didn’t get it back for two weeks! The technician left the filter loose and sprayed oil everywhere! Several failed attempts at cleaning the vehicle and now I can still smell oil 4 weeks later! More

I am upset I had to pay for diagnostics again when my car was towed into service in November for the same symptoms it returned with in December. I think one of the two charges for diagnostics should be cred was towed into service in November for the same symptoms it returned with in December. I think one of the two charges for diagnostics should be credited. More